As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Jorge Juan Berzosa Velasco No puedo instalar el plug-inClosed   wpDataTables   Updated June 11, 2021 at 8:45am   4 Most recent comment from Aleksandar Vuković:You're welcome, JorgeGlad I could be of service. Shota Ando WordPress UserClosed   Amelia   Updated June 11, 2021 at 8:45am   2 Most recent comment from Aleksandar Vuković:Hello ShotaThe customer or employee in Amelia can be linked to any user if that user has an "Amelia Customer" or "Amelia Employee" user role - it doesn't have to be the same email address. Katrina E Kindrat Showing CalendarClosed   Amelia   Updated June 11, 2021 at 8:43am   2 Most recent comment from Aleksandar Vuković:Hello KatrinaI suppose you're referring to the Events Calendar?If that's true, the calendar fits in the container on the page. If that container is 100% width of the page, the calendar its ... Ryan Vallette Wpdata tables and Advanced custom fieldsClosed   wpDataTables   Updated June 11, 2021 at 8:41am   2 Most recent comment from [deleted]:Hi RyanThank you for reaching out to us. You would need to create a custom query that'd return the data you need. Using our query constructor pulls the data from WordPress database, but ACFs d ... Alexander Support for Facebook BookingClosed   Amelia   Updated June 11, 2021 at 8:20am   2 Most recent comment from Aleksandar Vuković:Hello AlexWe do have Facebook integration planned for the future, but I cannot say when it will be included.Most likely this won't be developed before Q4, 2021. We don't have many requests f ... Shane Hoffman Change textClosed   wpDataTables   Updated June 11, 2021 at 8:12am   2 Most recent comment from Aleksandar Vuković:Hello ShaneYou can install "Loco Translate" plugin, and use it to change the words inside the plugin. When you install the plugin, go to Loco Translate/Plugins/wpDataTables, select your language and a ... Daniel Dowling Multiple emails on repeat appointmentsClosed   Amelia   Updated June 11, 2021 at 8:10am   2 Most recent comment from Aleksandar Vuković:Hello DanielYou need to configure the %recurring_appointments_details% placeholder below the email template:When you do that, you can add that placeholder to the appointment email notification, and al ... Charles Gaillard Unable to change TMS profile email addressClosed   Amelia   Updated June 11, 2021 at 6:59am   8 Most recent comment from [deleted]:Hello Temper,thank you for reaching outPlease open up a separate, private ticket so that you can provide me with your old email and new one.Thank you! Mirko renewed outlook integrationClosed   Amelia   Updated June 11, 2021 at 6:44am   16 Most recent comment from Mirko:Working. Domain-Registration here was still running on old domain. Good there was an update, so I had to check this. I would have never found out otherwise. Thanks, Ticket can close Arno Hoffrichter Booking Form Shortcode for specific packageClosed   Amelia   Updated June 10, 2021 at 11:36pm   2 Most recent comment from [deleted]:Hi, Arno,Thank you for choosing Amelia.And for your kind words as well.If you want to display one particular package, then it can be achieved only with the Catalog view and the [ameliacatalog package ... Hannah Streek How to add line to cron?Closed   Amelia   Updated June 10, 2021 at 10:52pm   2 Most recent comment from [deleted]:Hi, Hannah,Thank you for choosing Amelia.Depending on the server, there are different configurations for it, which you can contact your hosting provider about, or you can check out one of the solution ... Tim Can Amelia do this?Closed   Amelia   Updated June 10, 2021 at 10:09pm   6 Most recent comment from [deleted]:Tim,Hopefully in 6 weeks or so.Best Regards.  Kari Customer cancelling an event - refund?Closed   Amelia   Updated June 10, 2021 at 3:27pm   2 Most recent comment from [deleted]:Hi KariThank you for reaching out to us.There isn't a possibility of automatically refunding customers when the event is cancelled or they cancel their attendance, unfortunately, or conducting re ... Prateek Singh Need to connect to NexusDB database using ODBCClosed Pre-purchase questions for wpDataTables   Updated June 10, 2021 at 3:19pm   2 Most recent comment from [deleted]:Hi Prateek Thank you for reaching out to us. Unfortunately we don't have a native integration with NexusDB, also for MSSQL the minimum required version is 2012 onward and they seem to use 2003 on ... Riley McLaren OpenSSL ErrorsClosed   wpDataTables   Updated June 10, 2021 at 2:01pm   6 Most recent comment from Aleksandar Vuković:You're most welcome, Eliana.I'm glad to see that you're satisfied with our plugin, and our support! It really means a lot to us!If you have any questions related to the plugin, please ...