We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Asaf Amelia stucked whileClosed   Amelia   Updated July 23, 2021 at 9:29am   2 Most recent comment from [deleted]:Hi Asaf,thank you for reaching out to usIf it's allowing you to choose date and time, and insert your information, and now it's just spinning, it may be reCAPTCHA or payment method.Please ch ... Brian Ryu Warning: Division by zeroClosed Pre-purchase questions for wpDataTables   Updated July 23, 2021 at 8:45am   9 Most recent comment from Aleksandar Vuković:Hey BrianThis is not the default behavior of the plugin, and I'm sure you won't be able to replicate it on our sandbox site:The warning you saw is being displayed if WP_DEBUG is enabled, bu ... Niki Tune CronTrol PluginClosed   Amelia   Updated July 23, 2021 at 8:32am   4 Most recent comment from [deleted]:Thank you for the advice, James!Niki, please let me know if you managed to check the security and if it worked. Vincent Rodriguez outlook.comClosed Pre-purchase questions for Amelia   Updated July 23, 2021 at 8:21am   5 Most recent comment from [deleted]:Hi Vincent,thank you for letting me knowRedirect URI is the URL of your Amelia > Employee page, kind of like www.website.com/employees.This is where you get redirected after successfully signing into ... Kevin Puttileihalat calender keep loadingClosed   Amelia   Updated July 23, 2021 at 8:07am   2 Most recent comment from [deleted]:Hi Kevin,thank you for reaching out to usIs only Event Calendar doing this or all shortcodes? Please check if you have SG Optimizer plugin installed, and if you do go in its settings/Front-end and dis ... Tony Pitwood FTP for localhostClosed Pre-purchase questions for wpDataTables   Updated July 23, 2021 at 7:47am   4 Most recent comment from Aleksandar Vuković:Hi again TonyI'm sorry, but I don't know what video you're referring to.If you have WordPress installed locally, you can still use it as a live website. Just make sure to increase the ... Matias Monteis shortodes won't work on v4.0.1Closed   Amelia   Updated July 23, 2021 at 7:32am   4 Most recent comment from [deleted]:Hi Matias,we will fix that one as well; please feel free to let me know about the access when you get in touch with the colleague.In the meantime I wish you a great day Pamela Sithole NotificationsClosed   Amelia   Updated July 23, 2021 at 7:11am   2 Most recent comment from [deleted]:Hi Pamela,thank you for reaching out to usThis needs to be setup trough Cron; cron is a Linux utility which schedules a command or script on your server to run automatically at a specified time and ... Tomoyuki Mizuta Redirection after canceling requestClosed   Amelia   Updated July 23, 2021 at 7:09am   4 Most recent comment from [deleted]:That's great TomoyukiIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Nikki Spalding Column options not workingClosed   wpDataTables   Updated July 23, 2021 at 7:01am   8 Most recent comment from Aleksandar Vuković:Thanks for letting me know, NikkiI'll wait for your response Gerlinde time zonesClosed   Amelia   Updated July 23, 2021 at 6:52am   4 Most recent comment from [deleted]:Anytime, GerlindeIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Julia Böckh Phone number field prefilledClosed   Amelia   Updated July 23, 2021 at 1:15am   5 Most recent comment from Marketricks:Thanks Liza! atul QueryClosed Pre-purchase questions for Amelia   Updated July 22, 2021 at 8:21pm   2 Most recent comment from [deleted]:Hi, Atul,Thank you for your inquiry.Unfortunately, it is not possible to book multiple appointments at once with current built-in features in Amelia. But it is on our to-do list for future updates. Ho ... Terry Anglin Aweber IntegrationClosed Pre-purchase questions for Amelia   Updated July 22, 2021 at 7:32pm   4 Most recent comment from [deleted]:Hi, Daniel,Thank you for sharing with us.We will take your recommendation into consideration as well.Best Regards. Marin Tapnoi Fall back to version 3.3Closed   Amelia   Updated July 22, 2021 at 7:13pm   2 Most recent comment from [deleted]:Hi, Marin,I already responded to the other ticket that you have.Please let me know if the debugged version worked for you. Otherwise, as I mentioned before, we can provide you with version 3.3 at any ...