We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Laurence How to show event tags in list or calendar?Closed   Amelia   Updated July 28, 2021 at 8:22am   8 Most recent comment from [deleted]:True, Laurence.The database list doesn't have it either; list of events + tags would be very good.I'll kindly ask you to add it as a feature suggestion on this page. Features are pushed up ... Ivan Bushuev Other plugins integrationsClosed Pre-purchase questions for Amelia   Updated July 28, 2021 at 8:06am   2 Most recent comment from [deleted]:Hi IvanThank you for reaching out to us.We've never used Dokan, so we can't say for sure. Amelia is not designed to work as multi-vendor (yet), so there's really no guarantee that it wi ... Robert CSS CodeClosed   wpDataTables   Updated July 28, 2021 at 8:03am   4 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Elisabeth how to limit no of events shownClosed   Amelia   Updated July 27, 2021 at 9:30pm   2 Most recent comment from [deleted]:Hi, Elisabeth,Thank you for choosing Amelia.You can set the "Default items per page" to 3 or 6 in Amelia -> General Settings, and then only this number of Events will be displayed. Unfortunately, the ... Yoonho Choi about customization serviceClosed Pre-purchase questions for Amelia   Updated July 27, 2021 at 8:38pm   2 Most recent comment from [deleted]:Hi, Yoonho,Thank you for your inquiry.Unfortunately, our developers are very busy at the moment, working on some priority tasks and fixing bugs, so they won't be having the time for custom work ... Aline Link store locator - workshopsClosed   Amelia   Updated July 27, 2021 at 8:33pm   2 Most recent comment from [deleted]:Hi, Aline,Thank you for your inquiry.store locator where people can find the nearest store for a workshop (filter on zip code and give the nearest stores) - I'm afraid, there's no built-in ... Nikhil Nair Setting Recurring Timeslot in PackagesClosed   Amelia   Updated July 27, 2021 at 3:17pm   2 Most recent comment from [deleted]:Hi NikhilThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  ... Clémentine Amsallem Error 401: invalid_client Client missing a project id.Closed   Amelia   Updated July 27, 2021 at 2:54pm   5 Most recent comment from [deleted]:Hi ClémentineOh, then that's Ok I guessPlease go through our documentation on deposit payments https://wpamelia.com/deposit-payments/and make sure the setup is correct, then clear your cache a ... Miriam Email notificationsClosed   Amelia   Updated July 27, 2021 at 2:40pm   2 Most recent comment from [deleted]:Hi MiriamThank you for reaching out to us.This usually happens if you have a language checking tool, like "Gramarly" or "LanguageTool" installed on your browser. When you get to the Notifications page ... Gerlinde notification to employee if someone booksClosed   Amelia   Updated July 27, 2021 at 2:22pm   8 Most recent comment from [deleted]:Anytime Gerlinde,If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help! PC Ver 4 Update FailClosed   Amelia   Updated July 27, 2021 at 1:58pm   21 Most recent comment from Aleksandar Vuković:I'm glad to hear that it's working PC.Please let us know if you run into any further issues with the plugin (I hope there won't be any). James Taylor Step by step, and Catalog layoutsClosed   Amelia   Updated July 27, 2021 at 11:32am   8 Most recent comment from [deleted]:Hi JamesSince you are choosing to show one specific package at a time it will be displayed like thisSince it's not all bundled up in categories it will not show like this I'm afraidWe are st ... Andreas Follow-Up Scheduled After x-TimeClosed   Amelia   Updated July 27, 2021 at 11:16am   2 Most recent comment from [deleted]:Hi AndreasThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features.The times displayed are connected to what you set in General settings, and yo ... Brent Microsoft TeamsClosed   Amelia   Updated July 27, 2021 at 11:08am   2 Most recent comment from [deleted]:Hi BrentThank you for reaching out to us. Unfortunately, that isn't a planned feature yet, if you suggested it here, users will be able to vote for it and it can be considered in the future.  W ... Adrien Multiple bookings within a set period of timeClosed Pre-purchase questions for Amelia   Updated July 27, 2021 at 10:46am   4 Most recent comment from [deleted]:Hi Adrien,thank you for the kind replyYes, this is not shown in the demo, I'm afraid, but you are able to do so in the Customization section of the full version of Amelia:For the custom fields, t ...