We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Adrien Multiple bookings within a set period of timeClosed Pre-purchase questions for Amelia   Updated July 27, 2021 at 10:46am   4 Most recent comment from [deleted]:Hi Adrien,thank you for the kind replyYes, this is not shown in the demo, I'm afraid, but you are able to do so in the Customization section of the full version of Amelia:For the custom fields, t ... maqBJ Creating a child license featureClosed   wpDataTables   Updated July 27, 2021 at 9:42am   4 Most recent comment from Aleksandar Vuković:Of course, the suggestion has been forwarded to our management, so they will coordinate it across teams if they see it as a useful improvement. bappy Advance payment or payment upfrontClosed Pre-purchase questions for Amelia   Updated July 27, 2021 at 9:39am   2 Most recent comment from [deleted]:Hi Bappy,thank you for taking interest in Amelia, and for reaching out to usYes, Amelia has a full pay upfront and deposit pay upfront option.You can find all about deposits here. Gustavo Salinas Izquierdo Price calculatorClosed Pre-purchase questions for Amelia   Updated July 27, 2021 at 9:37am   4 Most recent comment from [deleted]:Hi Gustavo,thank you for the kind replyCorrect, there is no option at the moment, unfortunately, to add different tier tickets. We will have this option for Events in the upcoming update that should b ... Katherina Sorting by month on a data tableClosed Pre-purchase questions for wpDataTables   Updated July 27, 2021 at 8:51am   9 Most recent comment from Aleksandar Vuković:Hi again KatherinaI simply created a table linked to an existing data source -> Google Spreadsheet, and pasted your URL, but it seems there's a bug on our sandbox site - sorry about that. The im ... Brent LocationsClosed   Amelia   Updated July 27, 2021 at 7:50am   2 Most recent comment from [deleted]:Hi, Brent,Thank you for choosing Amelia.Please make sure you configured Locations according to our documentation: https://wpamelia.com/locations/Also, you can make the Location selection drop-down ma ... Kevin Rittershaus select more than one time when bookingClosed   Amelia   Updated July 27, 2021 at 7:45am   4 Most recent comment from [deleted]:Kevin,I'm glad I could helpPlease feel free to contact us if you have any other questions.Best Regards. Mike Infinite recurring eventsClosed   Amelia   Updated July 26, 2021 at 11:27pm   3 Most recent comment from Mike:I see.That's a shame. Thanks for letting me know. Mark Long API - CalDav - Open XchangeClosed   Amelia   Updated July 26, 2021 at 11:08pm   2 Most recent comment from [deleted]:Hi, Mark,Thank you for choosing Amelia.I'm afraid since Amelia isn't an open-source plugin, we won't be able to share the source code due to our company's policies.However, If you ... Seongman Cho Zoom host link requires loginClosed   Amelia   Updated July 26, 2021 at 9:46pm   2 Most recent comment from [deleted]:Hi, Seongman,Thank you for choosing Amelia.It depends on whether an Employee was logged in to his/her profile before or not. So, if an Employee didn't log in prior to opening a Zoom link, he/she ... Laurence How to capture details of additional people?Closed   Amelia   Updated July 26, 2021 at 4:02pm   4 Most recent comment from [deleted]:Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  Features are pushed up on our "to-do" list ... Andrew Adding consent form to the standart booking formClosed   Amelia   Updated July 26, 2021 at 3:39pm   3 Most recent comment from Andrew:Thank you Blaženka.It's perfect. Breena Clarke BugClosed   Amelia   Updated July 26, 2021 at 2:52pm   2 Most recent comment from [deleted]:Hi BreenaThank you for reaching out to us.When you create a custom field and select All events, it will highlight all events you currently have created. If you add a new event you will have to manual ... Bernhard van Ham Locations/ServicesClosed   Amelia   Updated July 26, 2021 at 2:41pm   5 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Roy PossibiliteitClosed   Amelia   Updated July 26, 2021 at 2:40pm   23 Most recent comment from [deleted]:Hi Roy You can hide the employee drop-down using this custom CSS: div.am-select-service > form > div.el-form-item.am-select-employee-option { display: none !important; } and to hide them from booking ...