We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Athanasios Mousiolis Restrict a serviceClosed   Amelia   Updated July 25, 2021 at 5:25am   4 Most recent comment from [deleted]:Hi Athanasios,thank you for letting me knowYou could optionally create work hour sets for until 19 and past 19; in the past 19 work hour set you would just add all services except for that one, so th ... Nitin Shah Guzzle library - Old VersionClosed   Amelia   Updated July 24, 2021 at 2:42pm   4 Most recent comment from [deleted]:Hi Nitin,thank you for the kind reply and for letting us knowIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Daniel Aengenheyster Wordpress Error when Editing a PageClosed   Amelia   Updated July 24, 2021 at 2:13pm   7 Most recent comment from [deleted]:Hi Daniel!Thank you for the kind replyPlease let me know, do you currently have 4.0.1 version? If so, have you purged the cache?If so, if you don't see anything in the back-end, the issue is rela ... Chris Martin Employee appointment followupClosed Pre-purchase questions for Amelia   Updated July 24, 2021 at 8:34am   2 Most recent comment from [deleted]:Hi Chris,thank you for reaching out to usI'm afraid that this notification type is currently available for customers only.I'll kindly ask you to add it as a feature suggestion on this page. ... Fatanah After clicking booking confirmation, the page loading to long the last page not appearClosed   Amelia   Updated July 24, 2021 at 7:57am   4 Most recent comment from [deleted]:Hi Fatanah,thank you for contacting backI replied to your other ticket as well, please send me the access. Richard amelia only works on some pagesClosed   Amelia   Updated July 24, 2021 at 7:44am   2 Most recent comment from [deleted]:Hi Richard,thank you for reaching outI responded to this inquiry in the previous ticket so we can continue the correspondence there, and close this one as a duplicate.Thank you! Richard when i click the amelia icon for it to load my shortcode it doesnt do anythingClosed   Amelia   Updated July 24, 2021 at 7:43am   5 Most recent comment from [deleted]:Hi Richard,thank you for the kind replyBlazenka is out of the office at the moment, so I hope that you don't mind me replying.Please go to Amelia > Settings > Activation, and turn on the slider ... Matthew Bambrick notificationsClosed   Amelia   Updated July 24, 2021 at 7:42am   8 Most recent comment from [deleted]:Hi Matthew,thank you for letting us know; Blazenka is out of the office at the moment, so I hope that you don't mind me replyingIf you have any further questions or issues, please feel free to op ... TAFF shortcodesClosed   Amelia   Updated July 24, 2021 at 7:00am   4 Most recent comment from [deleted]:Hi there,Liza is out of the office at the moment, so I hope that you don't mind me replyingThis depends from the number of the services, and also from the theme and site layout - you can try chan ... Tim Cannot add image from front end employee add eventClosed   Amelia   Updated July 24, 2021 at 6:55am   2 Most recent comment from [deleted]:Hi Tim,thank you for reaching out to usImages can only be managed from the backend at the moment, I'm afraid.I'll kindly ask you to add it as a feature suggestion on this page. Features are ... minsu creating an Amelia booking link to button (wordpress)Closed Pre-purchase questions for Amelia   Updated July 24, 2021 at 6:42am   2 Most recent comment from [deleted]:Hi Minsu,thank you for reaching out to usAre you trying to create a pop up for Amelia, or inserting the shortcode? Please let me know Matthew Bambrick Shortcodes in WooCommerceClosed   Amelia   Updated July 24, 2021 at 6:15am   4 Most recent comment from [deleted]:Hi Matthew,thank you for the kind replyNot yet unfortunately - for now WooCommerce only pulls this information from Amelia.I'll kindly ask you to add it as a feature suggestion on this page. Fea ... Jorge Juan Berzosa Velasco reset all wpdatatablesClosed   wpDataTables   Updated July 24, 2021 at 5:19am   2 Most recent comment from [deleted]:Hi Jorge,thank you for reaching out to usIn order to delete existing tables and data, go to wpDataTables > Settings, and make sure to uncheck this option as it's preventing tables from being d ... Asaf Registration as Customer with Phone numberClosed   Amelia   Updated July 23, 2021 at 9:50pm   2 Most recent comment from [deleted]:Hi, Asaf,Thank you for choosing Amelia.1. You can disable email address as a mandatory field in Amelia -> General Settings:2. I'm afraid, it's not possible to create a Customer or a Custome ... Mihai Grescenko Entities queryClosed Pre-purchase questions for Amelia   Updated July 23, 2021 at 9:31pm   2 Most recent comment from [deleted]:Hi, Mihai,Thank you for your inquiry.1. I'm afraid, at the moment we have no queuing option and no post-like features in Amelia.2. We just implemented a new Customize feature, and it allows to m ...