As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Alex Packages of servicesClosed Pre-purchase questions for Amelia   Updated August 19, 2021 at 10:06pm   2 Most recent comment from [deleted]:Hi, Alex,Thank you for your inquiry.At the moment, only a Customer can book Appointments from a package on the Customer Panel. It is not possible to book Appointments from Packages on the back-end, u ... Sergio Limited time ServiceClosed   Amelia   Updated August 19, 2021 at 9:47pm   2 Most recent comment from [deleted]:Hi, Sergio,Thank you for choosing Amelia.You can make a Service available only for a particular period of time if you set your Employee's working hours as Special days, for example:It can be don ... superpolvorilla problemas pasarela de pago ameliaClosed   Amelia   Updated August 19, 2021 at 4:26pm   2 Most recent comment from [deleted]:Hi there,thank you for reaching out to usPlease let me know if you have 4.1 version of Amelia and which payment method are you using. JC using in custom member dashboardsClosed Pre-purchase questions for wpDataTables   Updated August 19, 2021 at 3:57pm   2 Most recent comment from [deleted]:Hi JCThank you for reaching out to us.To be honest I am not sure what exactly you have in mind, you can use wpDataTables for a variety of scenarios.We have Lite version of wpdatatables which you can t ... [email protected] Percentage Doughnut | Chart.jsClosed   wpDataTables   Updated August 19, 2021 at 3:42pm   2 Most recent comment from [deleted]:Hi thereThank you for reaching out to us.They can only be added with wpDataCharts callbacks, not with the built-in features of the plugin. Please take a look at this support thread. It shows how you ... Magnus Event resizing webpageClosed   Amelia   Updated August 19, 2021 at 3:05pm   16 Most recent comment from [deleted]:Hi MagnusUnfortunately the issues like conflicts with third party plugins or themes are always possible due to the nature of WP, and it might take significant time to investigate and replicate the is ... stormy long loading timesClosed   Amelia   Updated August 19, 2021 at 1:45pm   2 Most recent comment from [deleted]:Hi, Stormy,Thank you for choosing Amelia.Could you please tell if you faced any issues with the page load speed before?Also, please try to enable the "Load Entities on page load" slider in Amelia -> S ... Bill weir SQL Server connectivityClosed   wpDataTables   Updated August 19, 2021 at 1:39pm   4 Most recent comment from [deleted]:Hi BillWe are happy to hear that, thank you for letting us know If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Willard Sort Customer order by first registration?Closed   Amelia   Updated August 19, 2021 at 2:47pm   5 Most recent comment from [deleted]:Hi WillardI just heard back from our our dev team. They confirmed this logic has always been used and there were no changes recently regarding this.I'll kindly ask you to add it as a feature sug ... Christine Weeks packages of servicesClosed   Amelia   Updated August 19, 2021 at 1:15pm   2 Most recent comment from [deleted]:Hi, Christine,Thank you for choosing Amelia.I'm afraid, at the moment Packages require pre-set Services and the number of Appointments included. Sorry for disappointing you.You can suggest that ... Kate Dempsey NotificationClosed   Amelia   Updated August 21, 2021 at 9:18am   20 Most recent comment from [deleted]:Hi, Kate,Sorry for the delay.Our developers found a bug and added a fix for it, so please re-install Amelia from the attached file.First, please check that the option Delete plugin tables is disabled ... Miguel Estrada Domain Transfer to live site.Closed   Amelia   Updated August 19, 2021 at 12:04pm   5 Most recent comment from [deleted]:Hi, Miguel,Thank you for choosing Amelia.If you duplicated your staging site to the live site, then yes, all the data should be available in Amelia there. Otherwise, if you just created a new databas ... Marin Tapnoi Customer name suggestion not working properlyClosed   Amelia   Updated August 19, 2021 at 11:19am   6 Most recent comment from [deleted]:Niall,Thank you for the link.I responded to your ticket, please check it.Best Regards. Niall McKee Customer name suggestion not working properlyClosed   Amelia   Updated August 19, 2021 at 11:18am   2 Most recent comment from [deleted]:Niall,Please try to re-install Amelia from the file attached below. Hopefully, it will help to resolve the issue.First, please check that the option Delete plugin tables is disabled in Amelia -> Sett ... itiel appointment color settingsClosed   Amelia   Updated August 19, 2021 at 11:14am   2 Most recent comment from [deleted]:Hi itielThank you for reaching out to us.I'm afraid, it's not possible to achieve this with simple CSS since it would require some custom script that will be able to "recognize" an Employee ...