As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Patrizia Pradella Upgraded versionClosed   Amelia   Updated September 23, 2021 at 11:48am   2 Most recent comment from Aleksandar Vuković:Hello PatriziaThank you for your purchase.The Lite version needs to be deactivated/deleted, and the full version installed to be able to activate the license and use all features of the plugin. You ca ... Prabuddh Kumar Hide total PriceClosed   Amelia   Updated September 23, 2021 at 11:41am   6 Most recent comment from [deleted]:Thank you so much it really means a lot to usHere is a token of our appreciation CC03CCAFUse this code to get $10 credit for SMS notifications.Have a wonderful day! Leonardo Customer Time Slot SuggestionClosed Pre-purchase questions for Amelia   Updated September 23, 2021 at 11:12am   4 Most recent comment from [deleted]:Hi, Leonardo,Sorry for the delayed response.As my colleague Blazenka mentioned, you can collect this information through Custom Fields. It won't be possible to redirect your Customers to another ... Thomas Configuring scheduleClosed   Amelia   Updated September 23, 2021 at 10:59am   3 Most recent comment from [deleted]:Hi ThomasThank you for reaching out to us.To be honest I am not sure I understood your scenario to the fullest, it would be best if you could send us some screenshots or better yet a screen recording ... Thomas “Bringing anyone with you” option-selector?Closed   Amelia   Updated September 23, 2021 at 10:09am   4 Most recent comment from [deleted]:You are most welcome My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version of Amelia if you ha ... omar m i cannot payClosed Pre-purchase questions for Amelia   Updated September 23, 2021 at 9:56am   2 Most recent comment from [deleted]:Hi omar m,Thank you for the inquiry.What kind of issue do you have when you try to purchase the plugin? Can you please send us the error message or some screenshot? Pablo Hernandez What is ¿Packs and Services Bullet?Closed Pre-purchase questions for Amelia   Updated September 23, 2021 at 9:54am   2 Most recent comment from [deleted]:Hi Pablo Hernandez,Thank you for your inquiry.Packages feature is an option to create a package of multiple appointments from the same or different services and give a discount to the total price to ... JuanPablo Cruz Prieto ReservationsClosed Pre-purchase questions for Amelia   Updated September 23, 2021 at 9:44am   2 Most recent comment from [deleted]:Hi JuanPablo Cruz Prieto,Thank you for your inquiry,"I am trying to implement a booking system that connects with my outlook calendar... so clients can see our outlook calendar and if we have a avail ... Tymek Two-variable searchClosed   wpDataTables   Updated September 23, 2021 at 9:43am   4 Most recent comment from Aleksandar Vuković:Hello Tymek. The filtering query is being created dynamically, so "AND" is being used in there. AND has higher precedence than OR in MySQL, and that's why this happens. To bypass it, please use ... Riseria Ferron double bookings togetherClosed   Amelia   Updated September 23, 2021 at 7:58am   4 Most recent comment from Aleksandar Vuković:Hello again RiseriaThat's not how it works. If the default appointment status is set to "Pending", they will all be pending, along with the group appointment:However, if you approve the appointme ... Ivo Haarmann More than 1 Table in Report does not workClosed   Report Builder for wpDataTables   Updated September 23, 2021 at 7:03am   13 Most recent comment from Aleksandar Vuković:Thanks for your feedback, Andrew!I'll forward it to our development team. They have a lot planned for the upcoming months, and I hope that new features and options of Report Builder will also b ... Barry Horsley search and filtersClosed   wpDataTables   Updated September 22, 2021 at 10:31pm   11 Most recent comment from Aleksandar Vuković:Hey Barry Thank you for this excessive troubleshooting, and sorry for the late responses.I'm glad to see that the new view is working well! If you have any further questions or issues, please f ... Peter More than one employee sharing same locationClosed   Amelia   Updated September 22, 2021 at 8:46pm   2 Most recent comment from [deleted]:Hi, Peter,Sorry for the delayed response.I'm afraid, at the moment it's not possible with built-in features in Amelia.However, you can use a workaround: you can assign this Service to two E ... Matthew Jordan All Event Data DisappearingClosed   Amelia   Updated September 22, 2021 at 8:18pm   6 Most recent comment from Aleksandar Vuković:That is fantastic news, Ginny!Would you mind telling me what was wrong and what did you do to resolve the issue? Virginie Valade notificationsClosed   Amelia   Updated September 22, 2021 at 7:58pm   4 Most recent comment from [deleted]:Virginie,Sorry for the delayed response, our support team is cut in half due to COVID-19 infestations. That’s why our response time has increased.Could you please check the version on the WP Plugins ...