We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Mike Phone number - field typeClosed   Amelia   Updated September 16, 2021 at 7:55pm   3 Most recent comment from Mike:Hey Aleksandar,Oh cool, that's really good to hear, thanks for letting me know.Looking forward to many happy years using your plugin.Many thanks Laurence Events calendar syncClosed   Amelia   Updated September 16, 2021 at 2:39pm   9 Most recent comment from Aleksandar Vuković:Hey LaurenceOur developers do have this task planned for one of the future updates, but unfortunately, there were always some features, fixes, and improvements that had higher priority. I'll forw ... Jordi Outlook calendar stopped to syncingClosed   Amelia   Updated September 16, 2021 at 10:17am   2 Most recent comment from [deleted]:Hi, Jordi,Sorry for the delayed response, our support team is cut in half due to COVID-19 infestations. That’s why our response time has increased.It could be that for some security reason Azure di ... Lucas Semelin Zoom meetingsClosed   Amelia   Updated September 16, 2021 at 8:47am   3 Most recent comment from Aleksandar Vuković:Hello LucasAmelia doesn't have any time zone settings, and it inherits the time zone from WordPress' General Settings.Please log into your Zoom account, and check what the time zone is set t ... Kevin Noll Noll Using callbacksClosed   wpDataTables   Updated September 17, 2021 at 8:12am   6 Most recent comment from Aleksandar Vuković:Hey KevinOur developers said that they haven't received similar requests in the past, so this was never added. You would need to add it to the code of the plugin if you want to use it.I'll a ... Camila location/shop accessClosed   Amelia   Updated September 16, 2021 at 7:23am   4 Most recent comment from Aleksandar Vuković:Hello CamI am sorry to disappoint you, but unfortunately, something like this cannot be achieved. Amelia Manager is an Amelia Manager, and is a manager for the entire plugin. The role can't be ... Michal Kubín Changing style of Confirm and Continue button in eventsClosed   Amelia   Updated September 16, 2021 at 12:06am   2 Most recent comment from [deleted]:Hi, Michal,Thank you for choosing Amelia.Some changes can be done with custom CSS that should be added directly to the booking page.Could you please clarify which parts you'd like to change? Als ... Max EVRARD Lien zone descriptionClosed   Amelia   Updated September 15, 2021 at 11:59pm   2 Most recent comment from [deleted]:Hi, EVRARD,Thank you for choosing Amelia.As far as I understand, you want to add a link to the Service or Event description, is that correct?If so, then please use this HTML element in the descriptio ... Bobbie Cone events and appointmentsClosed   Amelia   Updated September 15, 2021 at 9:52pm   6 Most recent comment from [deleted]:Bobbie,I'm really sorry for the delay, we have a shortage of support team members due to the Corona virus, that's why tickets get queued.I wasn't able to log in as Admin since there was ... Julien Aflalo Bug with existing customer booking an appointment on ameliaClosed   Amelia   Updated September 15, 2021 at 9:41pm   4 Most recent comment from [deleted]:Julien,Yes, that's basically what I started with - Woo login won't work in Amelia, it requires Customers to have "Amelia Customer" roles, and then they will be able to log in to the Customer ... Sophie parameter serviceClosed   Amelia   Updated September 15, 2021 at 12:41pm   2 Most recent comment from [deleted]:Hi, Sophie,Thank you for choosing Amelia.Please enable the "Allow booking below minimum capacity" option on the Amelia -> Settings -> Appointments page, and then the same time slot will become availa ... Popoviciu Adrian How to copy a tableClosed   wpDataTables   Updated September 15, 2021 at 12:31pm   2 Most recent comment from Aleksandar Vuković:Hello AdrianAt the moment, you can only copy the entire table, using the Duplicate option from the list of wpDataTables.When you make a duplicated table, you will be able to hide some columns from it, ... Wouter van Maaren Opening hoursClosed   Amelia   Updated September 15, 2021 at 12:01pm   2 Most recent comment from Aleksandar Vuković:Hello Wouter van MaarenThank you for your purchase.This is because you set your default time slot step to 4 hours. The time periods in Amelia need to be dividable by the default time slot step, and it ... Vijay Raval User can access only own dataClosed   wpDataTables   Updated September 15, 2021 at 11:50am   2 Most recent comment from Aleksandar Vuković:Hello VijaySince this is a duplicate ticket, it will be closed. Michael Bellamy Pre purchase questionsClosed Pre-purchase questions for Amelia   Updated September 15, 2021 at 11:41am   2 Most recent comment from [deleted]:Hi, Michael,Thank you for your inquiry.1. I'm afraid, Google Maps don't work in Amelia on the front-end. However, you can create separate pages for different Locations, and place booking fo ...