We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Tapiwa ON-site payment and option for online paymentClosed   Amelia   Updated September 14, 2021 at 11:40am   2 Most recent comment from [deleted]:Hi, Tapiwa,Thank you for choosing Amelia.Yes, it is possible. You can enable both payment options. However, only WooCommerce doesn't allow to enable on-sie payments along with WooCommerce integr ... Hussnain Customers not receiving email notificationsClosed   Amelia   Updated September 14, 2021 at 11:04am   5 Most recent comment from [deleted]:Hussnain,Sorry for the delay.1. I sent a test notification from your site and it was delivered:So please make sure that notifications don't end up in the Spam or Promotions folder.2. You can fin ... Arno Hoffrichter Checkboxes for ServicesClosed   Amelia   Updated September 14, 2021 at 10:57am   2 Most recent comment from Aleksandar Vuković:Hello ArnoI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.You would be able to create packages, but they need to have de ... Raphael Nordier Issue click on images from eventsClosed   Amelia   Updated September 14, 2021 at 10:52am   13 Most recent comment from Aleksandar Vuković:My pleasure Raphael.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. phạm thế phương Can you help me with a JS code to automatically update the table (I have connected the table to the json file).Closed   wpDataTables   Updated September 14, 2021 at 10:52am   4 Most recent comment from Aleksandar Vuković:You're welcome, phạmThat's correct - exclude the URL that contains the table. Popoviciu Adrian Data Column Autocomplete/SuggestClosed   wpDataTables   Updated September 14, 2021 at 10:44am   2 Most recent comment from Aleksandar Vuković:Hello AdrianThis is a browser feature and it's not coming from wpDataTables.You need to disable autofill and autocomplete for forms in order to prevent this behavior. Elias Package with one teacherClosed   Amelia   Updated September 14, 2021 at 10:38am   8 Most recent comment from [deleted]:Elias,Sorry for the delay.I forwarded your request to our dev team. They changed the logic because we were receiving too many complaints about it, and now we see that some of our clients prefer it the ... Harry CSS Styling / CSS Styling on MobileClosed   wpDataTables   Updated September 14, 2021 at 9:56am   8 Most recent comment from Aleksandar Vuković:You're welcome, HarryIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. ibrahim Adnan Pre-purchseClosed Pre-purchase questions for Amelia   Updated September 13, 2021 at 10:12pm   2 Most recent comment from Aleksandar Vuković:Hello ibrahimThank you for your interest in Amelia.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. Cameron Hacault Appointment view on mobile deviceClosed   Amelia   Updated September 13, 2021 at 10:05pm   2 Most recent comment from Aleksandar Vuković:Hello CameronThank you for your purchase.Unfortunately, this is how iOS devices behave. You can add the following to the head section, and it should help: If that doesn't help, please check out s ... Lauro polyfill.io taking foreverClosed   Amelia   Updated September 13, 2021 at 7:04pm   6 Most recent comment from [deleted]:Hello Suresh, I see you opened a new ticket regarding the issue that you have and my colleague has responded so you can check it out and continue solving the issue there. If you have any other ques ... Alyssa Villa Event Wait ListClosed   Amelia   Updated September 13, 2021 at 2:16pm   2 Most recent comment from Aleksandar Vuković:Hello AlyssaThank you for your purchase.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. I'll forward this to our de ... Christy PackagesClosed   Amelia   Updated September 13, 2021 at 1:57pm   2 Most recent comment from Aleksandar Vuković:Hello ChristyThank you for your desire to upgrade the license.Unfortunately, at the moment, Extras aren't included in Packages, so if you add a service that contains an extra, that extra will not ... Martin Scarland trying to limit to one appointment a dayClosed   Amelia   Updated September 13, 2021 at 1:42pm   5 Most recent comment from Aleksandar Vuković:Hello Martin. You can create a Service that will be offered in Appointment time slots, depending on the availability of your employees, so if you have a 1-hour-long service, and your employee is worki ... Laura Smith-Walker pre-sales questionClosed Pre-purchase questions for Amelia   Updated September 13, 2021 at 1:38pm   2 Most recent comment from Aleksandar Vuković:Hello LauraThank you for your interest in Amelia.You're not missing anything, and Events and Services can't be combined.You can create a Service that will be offered in Appointment time slot ...