We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Gemma booking widgetClosed   Amelia   Updated September 11, 2021 at 12:20pm   2 Most recent comment from [deleted]:Hi, Gemma,Thank you for choosing AmeliaIt's the so-called Search booking view: https://wpamelia.com/booking-search/To place it on the booking page, you can use the following shortcodes:[amelias ... Valentin Wettstein Booking several unitsClosed Pre-purchase questions for Amelia   Updated September 11, 2021 at 11:52am   2 Most recent comment from [deleted]:Hi, Valentin,Sorry for the delayed response.And thank you for reaching out to us.I’m afraid it is not possible to book multiple appointments at once with current built-in features in Amelia. But it ... Antonio gutierrez larios gutierrez larios horarios que aparece en el calendario donde solicitan las citasClosed   Amelia   Updated September 11, 2021 at 8:57am   3 Most recent comment from Antonio gutierrez larios gutierrez larios:Hi Liza. I will use the google translator ok Thanks for your comment I was able to solve the problem, change the time zone of WP was UTC that was the problem. Thank you very much, everything solved A ... Guido ZIP Code in Stripe PaymentsClosed   Amelia   Updated September 10, 2021 at 3:06pm   2 Most recent comment from [deleted]:Hi Guido,thank you for reaching out to usPlease try placing a 0 before or after the zip code number. Valentin Wettstein Custom calendar viewClosed Pre-purchase questions for Amelia   Updated September 10, 2021 at 3:05pm   2 Most recent comment from [deleted]:Hi Valentin,thank you for reaching out and letting us know!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Gila Dávid Simply removing an employee in between a certrain time frameClosed   Amelia   Updated September 10, 2021 at 1:25pm   11 Most recent comment from Gila Dávid:Hello Liza, Disappointing me? Not at all!I'm super happy with the two-way (1.5 way) sync, I never even thought about removing myself from the schedule via google calendar, that's awesome yo ... Lucas Hilty Admin editing data when "Users see and edit only own data" is checkedClosed   wpDataTables   Updated September 10, 2021 at 1:13pm   4 Most recent comment from Aleksandar Vuković:You're welcome, Lucas!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Alistair Sutcliffe Enter values into a wpdatatable and write out TO a Google SheetClosed   wpDataTables   Updated September 10, 2021 at 12:59pm   2 Most recent comment from Aleksandar Vuković:Hello AlistairThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Tables can only be created from ... Harry WpDataTables & Charts Fullscreen Mode turns black?Closed   wpDataTables   Updated September 10, 2021 at 11:19am   2 Most recent comment from Miloš Jovanović:HI Harry,Thank you for your purchase.Do you maybe have a link to this page so I can take a look?Best regards. Sara-Therese Lorentsen SMS and email notificationsClosed   Amelia   Updated September 10, 2021 at 11:18am   2 Most recent comment from [deleted]:Hi Sara,thank you for reaching out to usAre the SMS issues always happening to the same clients? Please let me know.Issue with email notifications could be caused by several reasons: 1. Your hosting p ... Warzone_Loadout Convert collumns intos rowsClosed   wpDataTables   Updated September 10, 2021 at 11:15am   4 Most recent comment from Miloš Jovanović:Hi Warzone,You can check out how to create MySQL VIEW on this video Best regards. Leyla musleh translateClosed   Amelia   Updated September 10, 2021 at 10:42am   8 Most recent comment from Aleksandar Vuković:Hi again.Installing this will not cause you to lose your work. If you did some custom modifications to our files, you would need to redo them again when the plugin updates anyway.The installation file ... sarmishta s Appointment schedule timings for servicesClosed   Amelia   Updated September 10, 2021 at 10:31am   4 Most recent comment from [deleted]:Thank you for letting me know, Sarmishta, I'm happy to hear thatIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Mike Ackerman Google Calendar 2-Way IntegrationClosed   Amelia   Updated September 10, 2021 at 9:28am   5 Most recent comment from [deleted]:Hi Athanasios,you're absolutely welcome to add to the conversation!This isn't an existing feature at the moment in the integration with Google Calendar, but there could be other clients who ... Daniel McNamara Stop 1 hour time slots starting at half pastClosed   Amelia   Updated September 10, 2021 at 9:10am   4 Most recent comment from [deleted]:Hi Daniel!Great, I'm glad you've found a solution; if you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.