As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Bradley Thornhill Updating SQL Query to add a column errors outClosed   wpDataTables   Updated September 21, 2021 at 1:52pm   2 Most recent comment from [deleted]:Hi BradleyThank you for reaching out to us.If your MySQL-query based wpDataTable doesn’t work correctly with server-side processing, probably this is happening because wpDataTables server has proble ... Ahmed Amelia errorClosed   Amelia   Updated September 21, 2021 at 1:05pm   3 Most recent comment from [deleted]:Hello Besher, Thank you for your purchase and apologies for replying a bit later. Could you please check if you assigned services to employees? And also, please check if you configured employees ... Miguel Gisbert Translation errorClosed   Amelia   Updated September 21, 2021 at 12:59pm   6 Most recent comment from [deleted]:You are welcome, Miguel. Glad to see the issue is gone, thank you for letting us know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.  Trevor Olsson Unique URlClosed   Master-Detail Tables for wpDataTables   Updated September 21, 2021 at 2:46pm   5 Most recent comment from Aleksandar Vuković:Hi again DanOur developers confirmed that this would be really hard to achieve with Master-Detail, but in the near future you will be able to create a dynamic URL using MySQL query, and to include a d ... Laurent Dani %custom_field% disappears on google calendar when reschedulingClosed   Amelia   Updated September 21, 2021 at 10:50am   4 Most recent comment from [deleted]:Hello Laurent, I've just tested this and it seems to work fine on our website - I tried rescheduling both from the customer panel and in the back-end but couldn't replicate the issue, the c ... Bruno chargement module Amelia dans pageClosed   Amelia   Updated September 21, 2021 at 10:25am   2 Most recent comment from Aleksandar Vuković:Hello BrunoThank you for your purchase.Please note that the only supported language is English, so make sure to translate your future responses.I checked your page, and it loads the form right away:Th ... Raul amelia buddybossClosed   Amelia   Updated September 21, 2021 at 10:09am   2 Most recent comment from [deleted]:Hi RaulThank you for reaching out to us. We are glad to hear you are satisfied with the updatePlease have a look at our documentation for detailed information about this feature https://wpamelia.com/b ... Brian Lovelace Time Field in WPDataTablesClosed   wpDataTables   Updated September 21, 2021 at 10:05am   2 Most recent comment from Aleksandar Vuković:Hello BrianThank you for your purchase.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Please feel free to add it as a fe ... Jamie merchant Not accepting paymentsClosed   Amelia   Updated September 21, 2021 at 9:49am   2 Most recent comment from Aleksandar Vuković:Hello JamieI can't say what's going on without taking a look, but I do see that you have Live transactions enabled from your website, so if the credentials are correct, it should be working ... Ilan Manoim Skip weekends for eventsClosed   Amelia   Updated September 21, 2021 at 9:28am   2 Most recent comment from Aleksandar Vuković:Hello Ilan.You can configure it like this, if I understood you correctly:So, you'd select a date range from Sunday - Friday next week, and set the recurrence to be weekly every week. I don' ... Claudia plugin update and group classes not showing available datesClosed   Amelia   Updated September 21, 2021 at 9:11am   3 Most recent comment from Aleksandar Vuković:Hey ClaudiaSorry for the bad experience, but I see that Liza was able to help you out in another ticket, so we can mark this as closed?I am sorry for the delay, as we're short-staffed at the mome ... Rodrigo Contreras sms in australiaClosed Pre-purchase questions for Amelia   Updated September 20, 2021 at 9:36pm   2 Most recent comment from Aleksandar Vuković:Hello Rodrigo.Thank you for your interest in Amelia.SMS prices in Australia are:There's no auto-recharge, and you'll need to recharge your account once it is low on funds.  DoQtor Schedule notifications for Virtual / Zoom MeetingsClosed   Amelia   Updated September 21, 2021 at 10:40am   7 Most recent comment from Aleksandar Vuković:Hi again PeterIt does seem to be a bug on our end, so the task was created for our developers, and they'll work on it and make sure it is fixed for our next update.Sorry for the inconvenience. Ilse Catalog View - ScalingClosed   Amelia   Updated September 20, 2021 at 9:06pm   8 Most recent comment from Aleksandar Vuković:That is awesome, Ilse! Thank you very much!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Veronica Pavia Updating wpdatatablesClosed   wpDataTables   Updated September 20, 2021 at 8:51pm   4 Most recent comment from Aleksandar Vuković:I'm glad to hear that, Veronica.Thanks for letting me know!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.