As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

rieffjj Layout issues WPDATATABLESClosed   wpDataTables   Updated September 22, 2021 at 4:05pm   2 Most recent comment from [deleted]:Hi JJ RieffThank you for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can yo ... Martin hult Email Link under accessClosed   Amelia   Updated September 22, 2021 at 2:08pm   2 Most recent comment from [deleted]:Hi Martin Thank you for reaching out to us.You are correct, thank you for pointing this out, this is a bug and we have forwarded this to our developers to fix for the next update.Do let us know if the ... 100% Leiden WooCommerce order commentsClosed   Amelia   Updated September 22, 2021 at 1:11pm   2 Most recent comment from [deleted]:Hi LeidenThank you for reaching out to us.You can use our custom fields to collect information during booking so your employees will be able to see the notes in the appointments details, but unfortun ... Jano *Closed   Amelia   Updated September 22, 2021 at 12:50pm   2 Most recent comment from [deleted]:Hi, Jano,Sorry for the delayed response, our support team is cut in half due to COVID-19 infestations. That’s why our response time has increased.To add a link to Terms & Conditions, you need to ad ... Barry Gill PackagesClosed   Amelia   Updated September 22, 2021 at 12:45pm   6 Most recent comment from Aleksandar Vuković:Hi again, BarryEmployees were never thought of as salespeople, so allowing them to sell packages to customers was never an option that was planned.We're currently working on allowing admins to ca ... Mohamed Calculating Running Totals like in excelClosed Pre-purchase questions for wpDataTables   Updated September 22, 2021 at 12:03pm   2 Most recent comment from [deleted]:Hi MohamedThank you for reaching out to us.I believe what you are looking for can be achieved using our formula columns (please have a look at our documentation for detailed information https://wpda ... Jasper Amelia Manager PermissionsClosed   Amelia   Updated September 22, 2021 at 11:39am   4 Most recent comment from Aleksandar Vuković:You're welcome, JasperSorry I couldn't provide a better answer here.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Francis DatePicker auto hideClosed   wpDataTables   Updated September 22, 2021 at 11:11am   4 Most recent comment from Aleksandar Vuković:We're sorry to hear you feel that way, Soulaimane.The date picker is generated by a 3rd party HTML5 library, it's not developed by us.Our developers are quite busy, though, working on priori ... Samuel Peden Time zonesClosed   Amelia   Updated September 22, 2021 at 11:07am   2 Most recent comment from [deleted]:Hi, Sam,Sorry for the delayed response, our support team is cut in half due to COVID-19 infestations. That’s why our response time has increased.Thank you for your kind words, we highly appreciate ... Leonardo Maximum number of appointments per dayClosed Pre-purchase questions for Amelia   Updated September 22, 2021 at 10:58am   4 Most recent comment from Aleksandar Vuković:Yeah, unfortunately, that's a 3rd party platform, so we can't add this feature, but I agree that it would be great. Leonardo Exclude Buffer time in the beginning and end of work days?Closed Pre-purchase questions for Amelia   Updated September 22, 2021 at 10:57am   4 Most recent comment from Aleksandar Vuković:If you have any further questions or issues, please let us know, Leonardo. Nadezhda Access limitationClosed   Amelia   Updated September 22, 2021 at 10:27am   2 Most recent comment from Aleksandar Vuković:Hello NadezhdaWooCommerce integration can only be used for payments in Amelia.You would need to use some membership plugin, which would allow you to limit access to certain pages on your site. Through ... Prabuddh Kumar Not able to edit or create new servicesClosed   Amelia   Updated September 22, 2021 at 9:41am   3 Most recent comment from Prabuddh Kumar:Thank you the problem has been solved. Cassio Employee PasswordClosed   Amelia   Updated September 22, 2021 at 9:34am   15 Most recent comment from [deleted]:Hi Cassio, It could have happened that you edited something else in this employee's profile and clicked on Save with that input filled in, so the password changed. But as I can see this employe ... Viktor Custom ButtonClosed   Amelia   Updated September 22, 2021 at 9:23am   6 Most recent comment from [deleted]:Hello Viktor, You are welcome. Please try adding this CSS for the text color: #am-continue-button > span > font > font {color: #1d3140 !important;} #am-back-button > span > font > font {color: #1d31 ...