We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Mohd Hafiz Filters in the formClosed   wpDataTables   Updated September 15, 2021 at 11:21am   2 Most recent comment from Aleksandar Vuković:Hello MohdThank you for your purchase.You're looking at the column's filtering settings. You need to go to the "Sorting and Filtering" tab above the table: Arno Hoffrichter Don´t show worker selectClosed   Amelia   Updated September 15, 2021 at 10:39am   8 Most recent comment from Aleksandar Vuković:Hey ArnoI'd like to take a look at the back-end of your site and be able to edit the page. With the new Customize feature, I don't believe adding CSS is needed, since you can now hide the s ... Alfons QR code EventsClosed Pre-purchase questions for Amelia   Updated September 15, 2021 at 10:00am   4 Most recent comment from Aleksandar Vuković:Hello RaúlI can't give you an estimated time, unfortunately, but I don't believe it will be included in the next 6 months. I can't even guarantee that it will be in that period of ti ... Sara Beltran Beltran Sancho user panelClosed   Amelia   Updated September 15, 2021 at 9:51am   4 Most recent comment from Aleksandar Vuković:Hello SaraThat is correct, custom fields can't be saved to the profile at the moment, so your customers would need to enter them every time an appointment is booked.We're going to work on ou ... Elias Huerta Mojica Purchase informationClosed Pre-purchase questions for Amelia   Updated September 14, 2021 at 9:38pm   2 Most recent comment from [deleted]:Hi, Elias, Thank you for choosing Amelia. If you just purchase a lifetime license and then decide to upgrade it right after, then, unfortunately, we won't be able to do it due to our reseller� ... DoQtor Payments not ProcessingClosed   Amelia   Updated September 14, 2021 at 9:33pm   2 Most recent comment from [deleted]:Hi, DoQtor,Thank you for choosing Amelia.Please make sure that you enabled the live mode in Amelia -> Settings -> Payments and that the credentials are correct. It will be even better if you re-enter ... Anas Kay Custom Fields and ColorsClosed   Amelia   Updated September 14, 2021 at 9:16pm   8 Most recent comment from [deleted]:Hi, Anas,As far as I can see, you managed to hide the Employees' names.For removing the highlighted elements on the Package booking page, please try to add the following CSS: #amelia-step-booking ... Mellanee Harmon Can't log inClosed   Amelia   Updated September 14, 2021 at 8:21pm   4 Most recent comment from [deleted]:Hi, Mellanee,Sorry to hear that you faced this issue.Could you please provide us with:1. Test Customer credentials (so we will be able to access the booking page through PaidMembership Pro2. A tempor ... Joshua Lim Data setting Max - display AdminClosed   wpDataTables   Updated September 14, 2021 at 1:53pm   2 Most recent comment from Aleksandar Vuković:Hello JoshuaYour browser is doing this.Please go to wpDataTables Settings, and delete "admin" from the "Maximum functions label":Save the settings, and it will be replaced with "MAX". Mohammad Shehryaar Khan Amelia packages and perksClosed Pre-purchase questions for Amelia   Updated September 14, 2021 at 1:30pm   2 Most recent comment from Aleksandar Vuković:Hello KhanThank you for your purchase.Amelia offers multiple service durations. So, one service can last 30 minutes, another service can last 45 minutes, and the third service can last 60 minutes, and ... Amelia Marshall Customer Panel LoginClosed   Amelia   Updated September 14, 2021 at 1:15pm   2 Most recent comment from Aleksandar Vuković:Hey DonWhen you disable the password option, the plugin sends a link with a token to access the panel.This token is generated when they click on the %customer_panel_url% (programmatically - dynamicall ... Camila manager by locationClosed   Amelia   Updated September 14, 2021 at 12:59pm   2 Most recent comment from Aleksandar Vuković:Hello CamilaI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.The “Amelia Manager” role has almost the same permissions ... Paul B Export PDF Landscape modeClosed Pre-purchase questions for wpDataTables   Updated September 14, 2021 at 12:56pm   2 Most recent comment from Aleksandar Vuković:Hello Paul.Thanks again for letting us know!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Arthur Time Slots & Custom FielsClosed   Amelia   Updated September 14, 2021 at 12:24pm   8 Most recent comment from [deleted]:Arthur,Sorry for the delay.Yes, I totally understand that Your refund request was proceeded, so you should receive the refunded amount in 1-2 days.Best Regards. Aaron Keyes activationClosed   Amelia   Updated September 14, 2021 at 11:50am   2 Most recent comment from [deleted]:Hi, Aaron,Thank you for choosing Amelia.Please note that you should delete the Lite version first: 1. Deactivate/delete the free Lite version that you have previously used 2. Download the zip file� ...