We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jay Hirschfeld Feature IssueClosed   Amelia   Updated September 10, 2021 at 9:06am   2 Most recent comment from [deleted]:Hi Jay!If I understand correctly what exactly you need, then the option exists.Please go to Amelia > Settings > General Settings and change the option Time Slot Step to 15 minutes.In this way you ... Dev Allowing users to edit dataClosed   wpDataTables   Updated September 10, 2021 at 1:38pm   3 Most recent comment from Aleksandar Vuković:Hi again DevI just heard back from our developers, and they said that it's not possible to change this.Sorry for the inconvenience. Natalia Vásquez Not showing capacity on front end, but yes able to set on backend for eventsClosed   Amelia   Updated September 10, 2021 at 8:57am   12 Most recent comment from [deleted]:Thank you NataliaIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Josh Multiple Booking DaysClosed   Amelia   Updated September 10, 2021 at 8:41am   2 Most recent comment from [deleted]:Hi Josh,thank you for reaching out to usSure, just create a service, and one of the option will be called Set Service As Recurring; enable it and choose Daily.Then, when making a new Appointment in th ... Mike Dickson Modification of Max String LengthClosed   wpDataTables   Updated September 10, 2021 at 8:16am   4 Most recent comment from Aleksandar Vuković:Awesome, Mike! Thanks for letting me know that it works, and thank you for your kind words!Our developers will see if there's a way to add a hook or a filter that will allow you to choose the si ... Thomas Annual to LifetimeClosed Pre-purchase questions for Amelia   Updated September 10, 2021 at 7:06am   2 Most recent comment from [deleted]:Hi Thomas,thank you for contacting us, and for taking interest in AmeliaSure - you can upgrade from Annual to Lifetime anytime; just contact us and provide the email you purchase Annual with.Then we w ... Francisco SistemClosed Pre-purchase questions for Amelia   Updated September 10, 2021 at 7:05am   2 Most recent comment from [deleted]:Hi Francisco,thank you for reaching out to usYes, there is a deposit payment; however, if you activate it for a service, it will be mandatory, and client would be able to only pay the remaining amount ... Valentin Wettstein Coupon codes for customersClosed Pre-purchase questions for Amelia   Updated September 10, 2021 at 6:59am   2 Most recent comment from [deleted]:Hi Valentin,thank you for reaching out to usYes, we do have Coupons; they are generated and can either be displayed somewhere on your site, or automatically sent to the customer after x number of appr ... Nikhil Nair Company SettingsClosed   Amelia   Updated September 10, 2021 at 6:45am   4 Most recent comment from [deleted]:Hi Nikhil!Thank you for the kind replyIt's not on our roadmap yet, but I do remember clients asking me about this feature. I have advised them to make a suggestion on this page; please check it ... Mitch Lawrence HostingClosed   Amelia   Updated September 10, 2021 at 12:01am   2 Most recent comment from [deleted]:Hi, Mitch,Thank you for choosing Amelia.Was the issue related to this Customer only, or it happens in general?Looking forward to hearing from you.  Heather R Zacny Deposit Fee/Custom NotificationClosed   Amelia   Updated September 9, 2021 at 11:45pm   4 Most recent comment from [deleted]:Heather,I meant there's no optional deposit payment: if you set a deposit, your Customers won't be able to choose between deposit payment and "usual" online payment.Best Regards. Mindy Admin Hour ChangeClosed   Amelia   Updated September 9, 2021 at 5:36pm   2 Most recent comment from [deleted]:Hi, Felipe,Thank you for choosing Amelia.Please note that the WP time zone should be set to the City format and not to the UTC format. In this case, daytime savings will be taken into consideration.P ... Eoin Fleming SUPPORT?Closed   Amelia   Updated September 9, 2021 at 5:29pm   2 Most recent comment from [deleted]:Hi, Eoin,Thank you for choosing Amelia.As far as I can see, my colleague responded to your ticket.We are working on improving our Support Service, and, hopefully, we will be able to provide our clien ... Arne De Belser How long before a pending payment slot is opened again.Closed   Amelia   Updated September 9, 2021 at 3:33pm   2 Most recent comment from [deleted]:Hi Arne!Thank you for reaching out to us.It should be automatic; please tell me, when they are in this unfinished state, on the payment page but not paying, does the booking show in Amelia > Appointme ... Lovis Kauf Appointment DurationClosed   Amelia   Updated September 9, 2021 at 3:16pm   2 Most recent comment from [deleted]:Hi Lovis,thank you for reaching out to usYou can change this by going to Amelia > Settings > General Settings, and change Time Slot Step to 45 minutes.