We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Stefanie Rossouw Frontend LoadingClosed   Amelia   Updated September 16, 2021 at 11:33pm   6 Most recent comment from Aleksandar Vuković:Thanks for that troubleshooting, Stefanie!I really appreciate that, in this hectic environment with half of our team out sick, you really saved us a lot of time and I thank you for it!My apologies if ... Maryam pre-sale questionClosed Pre-purchase questions for Amelia   Updated September 16, 2021 at 11:16pm   4 Most recent comment from Aleksandar Vuković:Hello Maryam I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.At the moment, only one service can be added to WooCommerce ... Emanuele gravela Datetime filterClosed   wpDataTables   Updated September 16, 2021 at 11:12pm   2 Most recent comment from Aleksandar Vuković:Hello Emanuele I can see that this is a MySQL query-based table, so the issue is probably coming from the query.Our logic is based on a PHP SQL parser which has full support for the SQL dialect for ... Tymek Tooltip in clipped cellsClosed   wpDataTables   Updated September 16, 2021 at 11:06pm   2 Most recent comment from Aleksandar Vuković:Hello Tymek wpDataTables doesn't support tooltips yet. If you don't enable word wrap, the contents will be hidden in the cells. Haim Fix chart display time seriesClosed   wpDataTables   Updated September 16, 2021 at 10:51pm   2 Most recent comment from Aleksandar Vuković:Hello Haim This is a duplicate ticket, and it will be closed. Andy Cereghino Booking resourcesClosed   Amelia   Updated September 16, 2021 at 10:38pm   2 Most recent comment from Aleksandar Vuković:Hello AndyAt the moment, Amelia doesn't have capacity per location, so you wouldn't be able to add that machine as a separate location.Another option of linking both employees to the same go ... Popoviciu Adrian Select a file from attachementClosed   wpDataTables   Updated September 16, 2021 at 10:34pm   2 Most recent comment from Aleksandar Vuković:Hello Adrian Do other user roles have access to the media library in your WordPress environment? We are using wordpress function wp_upload_dir() for location of upload files. By default is set to th ... St Peter\'s School Cambridge Customize row per page on data tablesClosed   wpDataTables   Updated September 16, 2021 at 10:29pm   2 Most recent comment from Aleksandar Vuković:Hello Salomon At the moment, there's no way to customize this through the plugin's settings.Our developers will be adding this in the future and until then, please take a look at this ticke ... J K Google CalendarClosed   Amelia   Updated September 16, 2021 at 10:26pm   2 Most recent comment from Aleksandar Vuković:Hello Jeff Unfortunately, no. Google Meet will only work with Google Calendar enabled. St Peter\'s School Cambridge Table displayClosed   wpDataTables   Updated September 16, 2021 at 10:04pm   2 Most recent comment from Aleksandar Vuković:Hello SalomonPlease go to wpDataTables settings, and change the number format in there.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Jarno Kylander Managing locations and employeesClosed   Amelia   Updated September 16, 2021 at 9:17pm   2 Most recent comment from [deleted]:Hi, Jarno, Sorry for the delayed response, our support team is cut in half due to COVID-19 infestations. That’s why our response time has increased. I'm afraid, at the moment there's only ... Julie Hunt-Juneau Set up heldClosed   Amelia   Updated September 16, 2021 at 9:13pm   2 Most recent comment from [deleted]:Hi, Julie,Sorry for the delayed response, our support team is cut in half due to COVID-19 infestations. That’s why our response time has increased.1. You can set the front-end time format in the WP ... J K Missing available timesClosed   Amelia   Updated September 16, 2021 at 8:51pm   3 Most recent comment from [deleted]:Hi, Jeff,Sorry for the delayed response, our support team is cut in half due to COVID-19 infestations. That’s why our response time has increased.Thank you for letting us know that you resolved the ... MusicaLille Display on MobileClosed   Amelia   Updated September 16, 2021 at 8:18pm   4 Most recent comment from [deleted]:Hi, MusicaLille,I hope that the issue was resolved.If not, then please provide us with a temporary WP Admin login as my colleague mentioned below.Best Regards.  Joe Matz Google Calendar syncClosed   Amelia   Updated September 16, 2021 at 8:12pm   6 Most recent comment from [deleted]:Joe,I'm glad I could helpPlease let us know if you have any other questions.Best Regards.