As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

sercan SMS - Alpha Sender IDClosed Pre-purchase questions for Amelia   Updated September 23, 2021 at 9:14pm   5 Most recent comment from [deleted]:Hi, Sercan,Sorry for the delayed response.Could you please clarify if you activated Amelia on the Amelia -> Settings -> Activation page with the Envato API:If you activated Amelia, and the update opti ... Eduardo Janairo Amir Richardson Random assignClosed   Amelia   Updated September 23, 2021 at 4:38pm   2 Most recent comment from [deleted]:Hi EduardoThank you for reaching out to us.You can hide the employee drop-down using this custom CSS: div.am-select-service > form > div.el-form-item.am-select-employee-option { display: none !import ... Brittany setting up an employeeClosed   Amelia   Updated September 23, 2021 at 4:24pm   2 Most recent comment from [deleted]:Hi BrittanyThank you for reaching out to us.If I understand correctly you as the administrator are using this email address for your user account? If you go to your Users tab you will see a list off ... Gabi Google Calendar // ZoomClosed   Amelia   Updated September 23, 2021 at 4:03pm   2 Most recent comment from [deleted]:Hi GabiThank you for reaching out to us.I'm afraid he will have to repeat the entire process you did when you were testing but from his accounts, including the Client ID's and Secret Keys. ... Jacob Annual feeClosed Pre-purchase questions for wpDataTables   Updated September 23, 2021 at 3:03pm   3 Most recent comment from Jacob:Thank you Blaženka  for a quick and complete reply.Best regards,J. Angelos Skoutellas Changing tables depending on RegionClosed   wpDataTables   Updated September 23, 2021 at 3:00pm   2 Most recent comment from [deleted]:Hi AngelosThank you for reaching out to us.I would suggest adding this column to the table and hiding it on the front end but leave only the filter for this column visible. So your clients will be ab ... Barry Horsley placeholdersClosed   wpDataTables   Updated September 23, 2021 at 2:53pm   2 Most recent comment from [deleted]:Hi BarryThank you for reaching out to us.Supposedly, your URL is https://yourwebsite.com/?value_x=123 The data pulled from the database creates a table using a query similar to this: SELECT * FROM ... Kayque Question / DúvidaClosed Pre-purchase questions for wpDataTables   Updated September 23, 2021 at 2:21pm   2 Most recent comment from [deleted]:Hi KayqueThank you for your interest in out plugin.Yes we do issue invoices. After the purchase simply tell us the details of the purchase so we can confirm it and the information you want mentioned ... mikebeato Styling individual table cellsClosed   wpDataTables   Updated September 23, 2021 at 1:58pm   5 Most recent comment from [deleted]:Hi MikeMy apologies I was not aware you are using simple tables, they don't have the same options as manual tables. It is not possible to change the color palette or alter its configuration I� ... Josue de Souza I need to understand if Amelia will help meClosed Pre-purchase questions for Amelia   Updated September 23, 2021 at 1:45pm   2 Most recent comment from [deleted]:Hi JosueThank you for reaching out to us.Unfortunately it is not possible to make such limitations with Amelia, referring to the first two points, but you can decide how much time in advance can a cl ... Traci event variation priceClosed Pre-purchase questions for Amelia   Updated September 23, 2021 at 1:27pm   8 Most recent comment from [deleted]:Hi DesignBurstIt is on the roadmap for a future update but we still don't have an exact ETA as there are more urgent features and bug fixes our developers are currently working on. I'll ki ... Jason Greenlees Custom Post types ACFClosed   wpDataTables   Updated September 23, 2021 at 12:48pm   2 Most recent comment from [deleted]:Hi JasonThank you for reaching out to us. We don't have a native integration with ACF, so you would need to use custom queries to pull the data from its database tables. Writing custom queries is ... Jade Automate Payment Calculations at CheckoutClosed Pre-purchase questions for Amelia   Updated September 23, 2021 at 12:42pm   2 Most recent comment from [deleted]:Hi JadeThank you for reaching out to us.If I understand correctly you would like to have your clients book an already ongoing class? Unfortunately this is not possible with Amelia. Each service/event ... Eric Credit Card Field MissingClosed   Amelia   Updated September 23, 2021 at 12:16pm   2 Most recent comment from [deleted]:Hi EricThank you for reaching out to us.Can you please tell us if you are using the latest version of Amelia (4.2)? Since we can see the same issue on Chrome browser as well this could indicate an ou ... Claudia How do I stop system allowing booking over the amount of sessions client has purchased?Closed   Amelia   Updated September 23, 2021 at 12:06pm   4 Most recent comment from [deleted]:Hi ClaudiaCan you please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient ...