As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Stéphane Quéré link to a pageClosed Pre-purchase questions for Amelia   Updated November 7, 2021 at 11:43am   6 Most recent comment from [deleted]:Anytime, Stéphane!Thank you for your time; if you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.I wish you a good day as well Shanice Baloe Amelia Login vs WP LoginClosed   Amelia   Updated November 6, 2021 at 4:56pm   4 Most recent comment from Aleksandar Vuković:Hello ShaniceIn order to allow existing WordPress users to log both into WordPress (or WooCommerce, or some membership plugin) and Amelia using the same credentials, customers and employees in Amelia ... Javier Muñoz amelia plugin caducadoClosed   Amelia   Updated November 6, 2021 at 1:48pm   2 Most recent comment from [deleted]:Hi Javier,thank you for reaching out to usThe licence you have currently with this purchase code is Annual; it has been purchased on March 1, 2021 and will be valid until March 1, 2022.Please downlo ... COLIN VAN DONGEN Mail NotificationsClosed   Amelia   Updated November 6, 2021 at 11:56am   4 Most recent comment from [deleted]:Hi Colin!Thank you so much for checking those; have you had time to test the other points as well? You can anytime just provide me a temporary WP-admin (administrator) user for your site where this h ... Clara Booking and payment questionsClosed   Amelia   Updated November 6, 2021 at 10:50am   2 Most recent comment from [deleted]:Hi Clara!Thank you for reaching out Sure, I will be happy to advise:1. Sure, each client will receive a confirmation individually; doesn't matter that it's a group appointment, with notific ... Benjamin User Role Settings Overwritten After Amelia UpdateClosed   Amelia   Updated November 7, 2021 at 10:33am   9 Most recent comment from [deleted]:Hi Benjamin!Can you clone your website? If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files that you can send me (along with the log-in credentials), and ... Simone Ricucci Password ForgotClosed   Amelia   Updated November 5, 2021 at 2:56pm   2 Most recent comment from [deleted]:Hi Simone,thank you for reaching out to usForgot Password option has been added for logging into Employee Panel, in our latest update 4.3. Is this the current version of Amelia you have?If not please ... Laura Fetherstonhaugh SMS no longer sendingClosed   Amelia   Updated November 5, 2021 at 2:34pm   5 Most recent comment from Mikkel:Hi Alek Sounds fine :-)You will write to me in PRIVATE TICKET #2893853 ? Sheldon James CurrencyClosed   Amelia   Updated November 5, 2021 at 2:01pm   4 Most recent comment from Aleksandar Vuković:Hello SheldonIn v4.3 you can change the currency symbol in Amelia Settings/Payments: Sabrina C Michaud Employee panelClosed   Amelia   Updated November 5, 2021 at 1:55pm   5 Most recent comment from [deleted]:It was automatic with the update in some cases, I'm afraid; I do apologize for the inconvenience, Sabrina.If you have any further questions or issues, please feel free to open a new ticket, and w ... Shontelle Bryan Woocommerce integrationClosed   Amelia   Updated November 5, 2021 at 1:08pm   2 Most recent comment from [deleted]:Hi Shontelle,thank you for reaching out to usAmelia does not have an invoicing option so this goes directly from WooCommerce; all that can be setup regarding this from Amelia's side is filling ou ... Raphaël Marlec Appointment Rescheduled without our intervention ourClosed   Amelia   Updated November 5, 2021 at 12:55pm   4 Most recent comment from [deleted]:Hi Raphaël,thank you for letting me know!In that case, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the in ... Carmelo Caruso filters showing they're activeClosed   wpDataTables   Updated November 5, 2021 at 12:04pm   5 Most recent comment from [deleted]:Hi Carmelo I agree that would be a useful feature thank you for the suggestion.  I'll kindly ask you to add it as a feature suggestion on this page.  Features are pushed up on our "to-do" li ... Lauren Booking stepsClosed   Amelia   Updated November 5, 2021 at 10:27am   2 Most recent comment from Marko Davidović:Hello Lauren, Thank you for purchasing Amelia, and for reaching out to us.In [ameliacatalog] they first choose the category, then the service. There is no category in [ameliabooking]. If you want to h ... Abby Package Appointment timesClosed   Amelia   Updated November 5, 2021 at 9:55am   5 Most recent comment from [deleted]:Hi Abby, thank you for the screenshots! In that case, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the insid ...