As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Federica Marrone Amelia does not work on my website and I am not getting response from support!Closed   Amelia   Updated November 8, 2021 at 6:03pm   2 Most recent comment from Aleksandar Vuković:Hello again FedericaAgain, I apologize for the late responses, but we're not working during weekends, and there are a lot of tickets coming in in the past few weeks, so our response times are lon ... Federica Marrone Booking process stops before paymentClosed   Amelia   Updated November 8, 2021 at 6:00pm   10 Most recent comment from Aleksandar Vuković:Hello FedericaI sincerely apologize for the late responses.Your WooCommerce Advanced Settings were pointing to two non-existing pages for Cart and Checkout:When I edit these pages, you can see that t ... Jon Low Customer LoginClosed   Amelia   Updated November 8, 2021 at 1:44pm   2 Most recent comment from Marko Davidović:Hello Jon, Thank you for purchasing Amelia, and for reaching out to us. You can enable the customer panel and you can set that customers will need to log in with an email and password to access the ... Tim Gilbert 2 different appointmentsClosed Pre-purchase questions for Amelia   Updated November 8, 2021 at 1:27pm   8 Most recent comment from Marko Davidović:Hello Tim, You are most welcome. We are glad that we're able to help you. Can you, please, leave a review on the Lite version of Amelia if you have an account at wordpress.org and have a coup ... Thomas Lopez JSONClosed   wpDataTables   Updated November 8, 2021 at 1:18pm   4 Most recent comment from Aleksandar Vuković:Hello Thomas.We have predefined placeholders in wpDataTables, that you can use as predefined filtering values in the table. There are 3 variable placeholders (user-defined), and 6 predefined placehol ... Carmelo Caruso filters in custom menusClosed   wpDataTables   Updated November 8, 2021 at 11:44am   4 Most recent comment from Aleksandar Vuković:Hello CarmeloSorry for the late response.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.It is a good suggestion, though, ... Omar Sanchez Google reCaptchaClosed   Amelia   Updated November 8, 2021 at 8:41am   21 Most recent comment from Aleksandar Vuković:Hello OmarWe can access the booking page now, and see the issue, but we can't do anything about it without checking the site from the back.Moreover, this would probably require some debugging, s ... Kosugi I would like to accept appointments in the busy slots of my Google Calendar.Closed   Amelia   Updated November 8, 2021 at 8:07am   4 Most recent comment from Marko Davidović:Hello Kosugi, You are most welcome, we're glad that we're able to help you. We hope so too.If you have any further questions please don't hesitate to ask. tony duchemin Amelia plan subscriptionClosed   Amelia   Updated November 8, 2021 at 8:01am   8 Most recent comment from Marko Davidović:Hello Tony,You are most welcome, we're glad that we're able to help you.If you have any further questions please don't hesitate to ask. Abby Wrong events showing when filter tagClosed   Amelia   Updated November 7, 2021 at 3:25pm   2 Most recent comment from [deleted]:Hi Abby,thank you for reaching out to us.We would need to check in the database if the tag has stuck onto the event there; please provide me a temporary WP-admin (administrator) user for your site whe ... Jon Employee showcaseClosed   Amelia   Updated November 7, 2021 at 3:04pm   2 Most recent comment from [deleted]:Hi Jon,thank you for reaching out to usAre you referring to a list that would show up on the page of all of the employees you have? If so, I'm afraid that there isn't such possibility in Ame ... Marin google calendarClosed   Amelia   Updated November 7, 2021 at 2:45pm   4 Most recent comment from [deleted]:Hi Marin!Thank you for reaching out to usFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has ... Timo Kirsten Export SettingsClosed   Amelia   Updated November 7, 2021 at 2:16pm   2 Most recent comment from [deleted]:Hi Timo,thank you for reaching out to usIt is; when you are moving on live site from local or stage site we can suggest to use Plugin Duplicator. We use it and it's working fine, because he wil ... Joao Booking QuestionClosed Pre-purchase questions for Amelia   Updated November 7, 2021 at 12:28pm   4 Most recent comment from [deleted]:Anytime, Joao!These can be found in Amelia > Services > edit service > Settings > General.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly hel ... Marlen Reminder mail does not workClosed Pre-purchase questions for Amelia   Updated November 7, 2021 at 12:26pm   2 Most recent comment from [deleted]:Hi Marlen,thank you for reaching out to usAre other emails working well? If so, then it could be a cron issue.cron is a Linux utility which schedules a command or script on your server to run automa ...