As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Kazuki styling problemClosed   Amelia   Updated November 9, 2021 at 8:29am   2 Most recent comment from Aleksandar Vuković:Hello KazukiThis is caused by a CSS conflict with something else, but without accessing your site we can't say exactly what, and what needs to be changed in order to fix it.Try removing your cust ... Bronwen Heilman Scheduling issuesClosed   Amelia   Updated November 9, 2021 at 4:00am   1 Most recent comment from Bronwen Heilman:I would like to start a service in December, but have it listed as a service so people can start booking time.How do I do this?-Thank you HAO ZHENG Get information for WooCommerceClosed   wpDataTables   Updated November 8, 2021 at 11:55pm   4 Most recent comment from Aleksandar Vuković:Thank you for responding Hao.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. michele account del clienteClosed   Amelia   Updated November 8, 2021 at 11:52pm   2 Most recent comment from Aleksandar Vuković:Hello micheleThank you for your purchase.Please note that we do not speak Italian, so we're using the Google Translate tool, and this is what it returned:the customer to view his reservation must ... Steve Feature Request: Shortcode add table class attributeClosed   wpDataTables   Updated November 8, 2021 at 11:50pm   2 Most recent comment from Aleksandar Vuković:Thank you for the suggestion, Steve.It has been forwarded to our development team for review, but please feel free to add it to our Feature Suggestion page yourself. Nathan Need to make a cell interactive for user inputClosed   wpDataTables   Updated November 8, 2021 at 11:25pm   2 Most recent comment from Aleksandar Vuković:Hello NathanThank you for your purchase, and sorry for the late response.wpDataTables can't replicate the form you have on your website, but if you can use the data in a tabular form, you can st ... Rigo Mediavilla Error opening excell FilesClosed   Report Builder for wpDataTables   Updated November 10, 2021 at 1:19pm   18 Most recent comment from Aleksandar Vuković:Hello again RigoThe issue is coming from the server. Our developers added a fix with ob_end_clean(); without saving the file. So, in file wp-content/plugins/reportbuilder/source/class.spreadsheet.b ... Sho Option to edit custom currencyClosed   Amelia   Updated November 8, 2021 at 7:36pm   2 Most recent comment from Aleksandar Vuković:Hello ShoNot really (we definitely need to change the description of this feature in our Change Log).This means that, by default, the currency symbol for Euro is €, but in the "Custom Currency Sym ... Lukas Ehlhardt Notfication Email AdressClosed   Amelia   Updated November 8, 2021 at 7:25pm   2 Most recent comment from Aleksandar Vuković:Hello Lukas, Thank you for purchasing Amelia, and for reaching out to us. Amelia cannot work without employees, so you need to have at least one employee and assign that employee to all services. Howe ... Javier Muñoz cancel the automatic renewalClosed   Amelia   Updated November 8, 2021 at 6:50pm   2 Most recent comment from Aleksandar Vuković:Hello again JavierAs far as we can see you already canceled your subscription through our store, so you won't be charged for the plugin in the future anymore.On our pricing page, you can switch ... Cem-Kaan Özertas more diningClosed   Amelia   Updated November 8, 2021 at 6:39pm   2 Most recent comment from Aleksandar Vuković:Hello Cem-Kaan, Thank you for purchasing Amelia, and for reaching out to us. You can do all of that in two different ways: For example, you can set up the time slot for one hour, and you can add extra ... chauna Jones Installing the updateClosed   Amelia   Updated November 8, 2021 at 6:38pm   2 Most recent comment from Aleksandar Vuković:Hello there.Thanks for reaching out to us.If you have Amelia's purchase code active in Settings/Activation, the update should be easily handled through the Plugins section. In some WordPress inst ... Shaun Default Date Range Customs panelClosed   Amelia   Updated November 8, 2021 at 6:25pm   2 Most recent comment from Aleksandar Vuković:Hey ShaunSorry for the late response.At the moment, this cannot be changed automatically, on-load. However, our developers are working on adding this (and a few more features) to the front-end custom ... Aline CalendarioClosed   Amelia   Updated November 8, 2021 at 6:19pm   2 Most recent comment from Aleksandar Vuković:Hello Aline, Thank you for purchasing Amelia, and for reaching out to us. What you are looking for can be achieved with packages. If you want to offer 4 appointments to be booked at once and have mul ... Alexandru Ene Events CalendarClosed   Amelia   Updated November 8, 2021 at 6:18pm   2 Most recent comment from Aleksandar Vuković:Hello AlexandruSorry for the late response. As you said - something like this is possible with Appointments, but not for Events. At least not yet. I sent a suggestion to our development team, so hope ...