As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Kostadin Pavlov Chart doesnot fallow tableClosed   wpDataTables   Updated November 10, 2021 at 3:41pm   2 Most recent comment from [deleted]:Hi KostadinCan you please give us some more details on the table you created. How was it created can you provide us with the source file or some screenshots or a screen recording of the issue? Do you ... [email protected] Charts not workingClosed   wpDataTables   Updated November 10, 2021 at 3:20pm   2 Most recent comment from [deleted]:Hi thereThank you for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you p ... Juan Carlos Paramás Configuración paypalClosed   Amelia   Updated November 10, 2021 at 2:45pm   2 Most recent comment from [deleted]:Hi Juan Carlos,thank you for reaching out to usYes, it would be needed to set up which payment you want for which service; because this gives you an option to use multiple.If you have any further que ... Michael Thomas SQL SetupClosed Pre-purchase questions for wpDataTables   Updated November 10, 2021 at 2:13pm   4 Most recent comment from Aleksandar Vuković:Thank you for letting us know, MichaelIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. TONTALE use Amelia for cottage reservationClosed   Amelia   Updated November 10, 2021 at 1:37pm   2 Most recent comment from [deleted]:Hi TONTALE Thank you for reaching out to us. Our plugin currently support time slot booking during one day, so if it is just renting of co-working space for a couple of hours a day, then it is possibl ... Graham Lucas Cannot add an Employee - hangsClosed   Amelia   Updated November 10, 2021 at 1:31pm   4 Most recent comment from [deleted]:Thank you for the update, we are glad to hear that If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Francesca Townsend WOOCOMMERCEClosed Pre-purchase questions for Amelia   Updated November 10, 2021 at 1:19pm   2 Most recent comment from Marko Davidović:Hey Francesca, Thank you for purchasing Amelia, and for reaching out to us.Currently, the Membership feature doesn't exist in Amelia but it is on our "to-do list" and it will be added sometimes ... Bronwen Heilman new service questionClosed   Amelia   Updated November 10, 2021 at 1:12pm   2 Most recent comment from Marko Davidović:Hello Bronwen, Thank you for purchasing Amelia, and for reaching out to us. You can do that simply by creating new services, for example, in-person classes and you can set up special days for the empl ... Saidi Fethi I can't find marketing tools to add facebook pixelClosed   Amelia   Updated November 10, 2021 at 12:57pm   2 Most recent comment from Marko Davidović:Hello Saidi, Thank you for purchasing Amelia, and for reaching out to us. You have > next to Web Hook you just need to click on that and to scroll and you will see MarketingTools you will find Facebo ... Laurence Murrin Package select employee before bookingClosed   Amelia   Updated November 10, 2021 at 12:54pm   2 Most recent comment from Marko Davidović:Hello Laurence, Thank you for purchasing Amelia, and for reaching out to us.If there are multiple employees assigned to the 2nd service in the package, there will be an employee-selection drop-down in ... Davide Ravasi Google Calendar integrationClosed Pre-purchase questions for Amelia   Updated November 10, 2021 at 12:49pm   2 Most recent comment from Marko Davidović:Hello Davide, Thank you for your interest in our product. Amelia has integration with Google Calendar and with Google Synchronization, all employees in Amelia can sync their working schedule with thei ... Chris About Amelia's existing functionalitiesClosed Pre-purchase questions for Amelia   Updated November 10, 2021 at 12:34pm   2 Most recent comment from Marko Davidović:Hello Chris, Thank you for your interest in our product. Currently, there is no such feature built-in in Amelia. Appointments cant be booked based on your client's tag. You can enable for your e ... James Jelkin Exporting/backup/restoreClosed   Amelia   Updated November 10, 2021 at 12:26pm   5 Most recent comment from Marko Davidović:Hello James, Thank you for purchasing Amelia, and for reaching out to us.If you want to back-up Amelia, you can export all "wp_amelia" tables from the database, and then when you re-install the plugin ... Paul Sallaway How does Amelia handle Daylight savings time changesClosed   Amelia   Updated November 10, 2021 at 12:12pm   7 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Pepe The services do not appear in the front-endClosed   Amelia   Updated November 10, 2021 at 12:11pm   2 Most recent comment from [deleted]:Hi PepeThank you for reaching out to us.Please check these points: 1. Are these services visible on the site?  2. If they are, is the employee assigned to these services? 3. If he is, check his worki ...