We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

David Satta double entry arrayClosed   wpDataTables   Updated November 4, 2021 at 1:44pm   11 Most recent comment from [deleted]:Hi David1. The desired number format in wpDataTables is selected which converts the value entered in Google sheets. And the currency symbol is added as a prefix in the column settings.2. The currency ... Stef Image in email not workingClosed   Amelia   Updated November 4, 2021 at 1:17pm   8 Most recent comment from [deleted]:Hi StefSince we can't reproduce the issue it must be something device related so can you please check if you have anything that might be blocking images? Are you able to replicate the issue on a ... Alfonso Service pricesClosed   Amelia   Updated November 4, 2021 at 12:47pm   2 Most recent comment from Marko Davidović:Hello Alfonso, Thank you for purchasing Amelia, and for reaching out to us.I'll kindly ask you to add it as a feature suggestion on this page.  Features are pushed up on our "to-do" list when ... Andrew Hazlehurst gallery viewClosed   wpDataTables   Updated November 4, 2021 at 12:23pm   2 Most recent comment from [deleted]:Hi AndrewSince this ticket is related to the previous one let me close this and we can continue the conversation there.Thank you for understanding.  Sandra Pradas gift cardsClosed   Amelia   Updated November 4, 2021 at 12:13pm   2 Most recent comment from [deleted]:Hi Sandra,thank you for reaching out to usI'm afraid that Amelia does not have such capability at the moment; Coupons are sent to the customers after they receive x number of appointment approve ... Rocky Swartz Float FormatClosed   wpDataTables   Updated November 4, 2021 at 11:32am   4 Most recent comment from [deleted]:Hi RockyCan you please provide me a temporary WP-admin (administrator) user for your site where this happens and the table ID, so we could log in and take a look ‘from the inside’ as that’s the ... Management Council Table ignores user query parameterClosed   wpDataTables   Updated November 4, 2021 at 1:35pm   3 Most recent comment from Aleksandar Vuković:Hello again.Can you clone your website? If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files that you can send me (along with the log-in credentials), and ... Paul Spalvieri employee schedule does not show upClosed   Amelia   Updated November 4, 2021 at 10:39am   45 Most recent comment from Aleksandar Vuković:Hello PaulUnfortunately, there was no time to include the optimization fix in v4.3.Our developers are looking at it now, and I'll get back to you as soon as I have news. Sab DataTableClosed Pre-purchase questions for wpDataTables   Updated November 4, 2021 at 10:37am   2 Most recent comment from Aleksandar Vuković:Hello SabThank you for your interest in wpDataTables.While the plugin can handle tables with millions of rows, the speed of load depends on a lot of factors (hosting plan, server configuration, intern ... Monweb translationClosed   Amelia   Updated November 4, 2021 at 10:29am   2 Most recent comment from [deleted]:Hi Monweb,thank you for reaching out to usThe plugin labels can be translated using POEDIT or Loco Translate easily. I suggest installing Loco Translate, since it's within WordPress and it has a ... Paal Joachim Romdahl Figuring out if the Amelia plugin is right for our use caseClosed Pre-purchase questions for Amelia   Updated November 4, 2021 at 10:29am   12 Most recent comment from Aleksandar Vuković:Thank you Joachim.We tend to make the plugin better with every release.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Justin Blank Notification text on emails not savingClosed   Amelia   Updated November 4, 2021 at 10:18am   4 Most recent comment from Marko Davidović:Hi, Justin,We are glad that we were able to help you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on Capter ... COLIN VAN DONGEN Bulk DeleteClosed   Amelia   Updated November 4, 2021 at 10:17am   3 Most recent comment from [deleted]:Hi Colin!Thank you for reaching out to usI'm glad to hear you've found it; I will leave a screenshot as well:If you have any further questions or issues, please feel free to open a new tick ... João Lopes Booking dateClosed   Amelia   Updated November 4, 2021 at 10:03am   4 Most recent comment from [deleted]:Hi João,thank you for contacting backThis information is usually sent externally via hooks; unfortunately we don't have hooks (action and filters) at the moment. What we have is a few JS hooks ... Adrián Ďurica Amelia - Create customers account (not from CMS)Closed Pre-purchase questions for Amelia   Updated November 4, 2021 at 9:25am   2 Most recent comment from [deleted]:Hi Adrián,thank you for reaching out to us, and for taking interest in AmeliaCurrently, customer accounts are created once customer makes a booking; they can be managed by the client on the front en ...