We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

tony duchemin Amelia plan subscriptionClosed   Amelia   Updated November 8, 2021 at 8:01am   8 Most recent comment from Marko Davidović:Hello Tony,You are most welcome, we're glad that we're able to help you.If you have any further questions please don't hesitate to ask. Abby Wrong events showing when filter tagClosed   Amelia   Updated November 7, 2021 at 3:25pm   2 Most recent comment from [deleted]:Hi Abby,thank you for reaching out to us.We would need to check in the database if the tag has stuck onto the event there; please provide me a temporary WP-admin (administrator) user for your site whe ... Jon Employee showcaseClosed   Amelia   Updated November 7, 2021 at 3:04pm   2 Most recent comment from [deleted]:Hi Jon,thank you for reaching out to usAre you referring to a list that would show up on the page of all of the employees you have? If so, I'm afraid that there isn't such possibility in Ame ... Marin google calendarClosed   Amelia   Updated November 7, 2021 at 2:45pm   4 Most recent comment from [deleted]:Hi Marin!Thank you for reaching out to usFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has ... Timo Kirsten Export SettingsClosed   Amelia   Updated November 7, 2021 at 2:16pm   2 Most recent comment from [deleted]:Hi Timo,thank you for reaching out to usIt is; when you are moving on live site from local or stage site we can suggest to use Plugin Duplicator. We use it and it's working fine, because he wil ... Joao Booking QuestionClosed Pre-purchase questions for Amelia   Updated November 7, 2021 at 12:28pm   4 Most recent comment from [deleted]:Anytime, Joao!These can be found in Amelia > Services > edit service > Settings > General.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly hel ... Marlen Reminder mail does not workClosed Pre-purchase questions for Amelia   Updated November 7, 2021 at 12:26pm   2 Most recent comment from [deleted]:Hi Marlen,thank you for reaching out to usAre other emails working well? If so, then it could be a cron issue.cron is a Linux utility which schedules a command or script on your server to run automa ... Stéphane Quéré link to a pageClosed Pre-purchase questions for Amelia   Updated November 7, 2021 at 11:43am   6 Most recent comment from [deleted]:Anytime, Stéphane!Thank you for your time; if you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.I wish you a good day as well Shanice Baloe Amelia Login vs WP LoginClosed   Amelia   Updated November 6, 2021 at 4:56pm   4 Most recent comment from Aleksandar Vuković:Hello ShaniceIn order to allow existing WordPress users to log both into WordPress (or WooCommerce, or some membership plugin) and Amelia using the same credentials, customers and employees in Amelia ... Javier Muñoz amelia plugin caducadoClosed   Amelia   Updated November 6, 2021 at 1:48pm   2 Most recent comment from [deleted]:Hi Javier,thank you for reaching out to usThe licence you have currently with this purchase code is Annual; it has been purchased on March 1, 2021 and will be valid until March 1, 2022.Please downlo ... COLIN VAN DONGEN Mail NotificationsClosed   Amelia   Updated November 6, 2021 at 11:56am   4 Most recent comment from [deleted]:Hi Colin!Thank you so much for checking those; have you had time to test the other points as well? You can anytime just provide me a temporary WP-admin (administrator) user for your site where this h ... Clara Booking and payment questionsClosed   Amelia   Updated November 6, 2021 at 10:50am   2 Most recent comment from [deleted]:Hi Clara!Thank you for reaching out Sure, I will be happy to advise:1. Sure, each client will receive a confirmation individually; doesn't matter that it's a group appointment, with notific ... Benjamin User Role Settings Overwritten After Amelia UpdateClosed   Amelia   Updated November 7, 2021 at 10:33am   9 Most recent comment from [deleted]:Hi Benjamin!Can you clone your website? If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files that you can send me (along with the log-in credentials), and ... Simone Ricucci Password ForgotClosed   Amelia   Updated November 5, 2021 at 2:56pm   2 Most recent comment from [deleted]:Hi Simone,thank you for reaching out to usForgot Password option has been added for logging into Employee Panel, in our latest update 4.3. Is this the current version of Amelia you have?If not please ... Laura Fetherstonhaugh SMS no longer sendingClosed   Amelia   Updated November 5, 2021 at 2:34pm   5 Most recent comment from Mikkel:Hi Alek Sounds fine :-)You will write to me in PRIVATE TICKET #2893853 ?