We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Mads Calendar is not workingClosed   Amelia   Updated November 9, 2021 at 2:02pm   6 Most recent comment from [deleted]:Hi Mads,thank you for contacting back! It would and would not; if it's a spam email handled by a bot it will help as it would not be able to pass the check. However, if an actual person is usin ... Arie Why is the site URL add as prefix to URLs in Email notifications?Closed   Amelia   Updated November 9, 2021 at 1:25pm   3 Most recent comment from [deleted]:Hi ArieThank you for the update, I'm glad to hear it works, but do let us know if you encounter similar issues in the future. If there is anything else we can assist you with please don't he ... Douglas Gravity form integrate within wpdatatables in order to perform Tags.Closed   Master-Detail Tables for wpDataTables   Updated November 9, 2021 at 12:56pm   4 Most recent comment from [deleted]:Hi DouglasSince it is stored in the database like this, wpDT can display only what is in the database. Please check how it is entered into the database, but I think that for each form there is a spec ... Miroslav Kulanga How to use values from another tableClosed   wpDataTables   Updated November 9, 2021 at 12:32pm   4 Most recent comment from [deleted]:Hi MiroslavBy default you should be able to see the values from the foreign key column. The column name from the original table should be different from the column name of the foreign key table as w ... Sean Integration with external DatabaseClosed Pre-purchase questions for wpDataTables   Updated November 9, 2021 at 12:13pm   2 Most recent comment from Aleksandar Vuković:Hello SeanThank you for your interest in the plugin, and sorry for the late response.Our logic is based on a PHP SQL parser which has full support for the SQL dialect for the following statement types ... Abhijeet Deshpande Auth0 IntegrationClosed   Amelia   Updated November 9, 2021 at 12:06pm   15 Most recent comment from Aleksandar Vuković:You're welcome, AbhijeetGlad I could be of assistance.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Marcus FinanceClosed Pre-purchase questions for Amelia   Updated November 9, 2021 at 11:47am   2 Most recent comment from [deleted]:Hi Marcus,thank you for reaching out to us and for taking interest in AmeliaEach provider can regulate their own schedule and appointments, however, payments can only be directed to one account only, ... Stephen Ellice Pre sales questionregarding featuresClosed Pre-purchase questions for Amelia   Updated November 9, 2021 at 11:01am   2 Most recent comment from [deleted]:Hi Stephen,thank you for reaching out to us and for taking interest in AmeliaI will be happy to advise: - This can be set up by changing the Time Slot Step in Amelia > Settings > General to 5 minutes ... Kayleigh Reed Setting up for yoga classesClosed Pre-purchase questions for Amelia   Updated November 9, 2021 at 9:20am   2 Most recent comment from [deleted]:Hi Kayleigh,thank you for reaching out to us, and for taking interest in AmeliaI'll be happy to advise.Q1: would this be best with "event" function or "service" function? It can depend on the de ... Pavol Gurican WPDataTablesClosed   wpDataTables   Updated November 9, 2021 at 9:13am   2 Most recent comment from Aleksandar Vuković:Hello PavolThank you for your purchase and sorry for the late response.Unfortunately, adding a row number is not possible with the plugin's built-in features. The front-end (JS) part of wpDataTab ... Ángel Moraga González QuestionClosed   Amelia   Updated November 9, 2021 at 9:11am   21 Most recent comment from Aleksandar Vuković:Hello ÁngelFor future reference, when you have questions or issues which are not related to the title of the active ticket, please open a new ticket, and we will help you there. In that way, issues a ... Kazuki styling problemClosed   Amelia   Updated November 9, 2021 at 8:29am   2 Most recent comment from Aleksandar Vuković:Hello KazukiThis is caused by a CSS conflict with something else, but without accessing your site we can't say exactly what, and what needs to be changed in order to fix it.Try removing your cust ... Bronwen Heilman Scheduling issuesClosed   Amelia   Updated November 9, 2021 at 4:00am   1 Most recent comment from Bronwen Heilman:I would like to start a service in December, but have it listed as a service so people can start booking time.How do I do this?-Thank you HAO ZHENG Get information for WooCommerceClosed   wpDataTables   Updated November 8, 2021 at 11:55pm   4 Most recent comment from Aleksandar Vuković:Thank you for responding Hao.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. michele account del clienteClosed   Amelia   Updated November 8, 2021 at 11:52pm   2 Most recent comment from Aleksandar Vuković:Hello micheleThank you for your purchase.Please note that we do not speak Italian, so we're using the Google Translate tool, and this is what it returned:the customer to view his reservation must ...