We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

James Yang calculating datesClosed   wpDataTables   Updated November 10, 2021 at 10:47am   3 Most recent comment from [deleted]:Hi JamesThank you for reaching out to us.Unfortunately, this can't be done out-of-the-box with the plugin. Our Formula columns can only calculate numerical data (integers and floats), but it can& ... Mehmet Soysal Service longer than 24hClosed   Amelia   Updated November 10, 2021 at 10:08am   4 Most recent comment from [deleted]:Hi Mehmet,thank you for contacting backThank you for your patience as we worked to get back to you, we apologize for the delay, due to a high volume of tickets our team has received, our response time ... Jaclyn Malleck questions about customizationClosed Pre-purchase questions for Amelia   Updated November 10, 2021 at 8:07am   2 Most recent comment from Marko Davidović:Hello Jaclyn, Thank you for your interest in our product. Please feel free to ask us whatever you want. Marc Hammoud customer noteClosed   Amelia   Updated November 9, 2021 at 10:33pm   4 Most recent comment from Aleksandar Vuković:Unfortunately, Marc, Liza no longer work with us, but we are thankful that she's been a part of TMS. The service she provided was great and truly appreciated. bengolfrates WP user syncClosed   Amelia   Updated November 9, 2021 at 6:01pm   3 Most recent comment from [deleted]:Hi there Thank you for the insight. It is a quite basic integration at the time being, we are collecting all useful information and insight on how to make it better in the future. This has been forwar ... Callum Staley Custom FieldClosed   Amelia   Updated November 9, 2021 at 5:53pm   2 Most recent comment from [deleted]:Hi CallumThank you for reaching out to us.Unfortunately it is not possible to set a number of times the custom field will appear. The only thing that comes to mind is creating a separate service for ... Rufaidh Theme ProblemClosed   Amelia   Updated November 9, 2021 at 5:34pm   3 Most recent comment from [deleted]:Hi RufaidhThank you for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you ... Saidi Fethi I can't find marketing tools to add facebook pixelClosed   Amelia   Updated November 9, 2021 at 4:59pm   2 Most recent comment from [deleted]:Hi SaidiThank you for reaching out to us.Please make sure the plugin is updated to the latest version, as this feature was added recently. If you updated the plugin you must make sure the website and ... Mauricio Ramces Carmona Garcia formula columnsClosed   wpDataTables   Updated November 9, 2021 at 4:50pm   2 Most recent comment from [deleted]:Hi MauricioThank you for reaching out to us.There are several limitations when using formula columns in wpDataTables: One formula column cannot be used in another. This limitation can be avoided by ... Yamil Insaurralde Amelia Update - Not showing "My profile" option on the panelClosed   Amelia   Updated November 9, 2021 at 4:48pm   3 Most recent comment from [deleted]:Hi YamilThank you for the update we are glad to hear you wee able to find the solution If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderfu ... Catarina Pereira Integration WPdatatable Pro in to Gravity FormsClosed Pre-purchase questions for wpDataTables   Updated November 9, 2021 at 4:31pm   2 Most recent comment from [deleted]:Hi CatarinaThank you for reaching out to us.Can you please give us some more details on what you would like to achieve and provide us with an example?With wpDataTables you can create tables from entr ... Angenon alst minute discountClosed   Amelia   Updated November 9, 2021 at 4:07pm   3 Most recent comment from [deleted]:Hi AngenonThank you for the update, we are glad to hear you were able to find a solution If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonder ... Sebastian Customer in customer panel can see even other people appointmentsClosed   Amelia   Updated November 9, 2021 at 3:34pm   2 Most recent comment from Marko Davidović:Hello Sebastian, Thank you for your interest in our product. The only way this could happen is for you to be logged in as an admin and try to book for your customer or just test the booking or if you ... Tom Feature QueryClosed Pre-purchase questions for Amelia   Updated November 9, 2021 at 3:24pm   2 Most recent comment from Marko Davidović:Hello Tom, Unfortunately, what you are asking for cannot be done in Amelia.  Amelia has no pre-booking, it can only book directly and each service must have its own employee, ie in order to be able t ... Clara Clients opening ticketsClosed   Amelia   Updated November 9, 2021 at 2:49pm   4 Most recent comment from [deleted]:Thank you for your time, Clara!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.