We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Lukas Ehlhardt Notfication Email AdressClosed   Amelia   Updated November 8, 2021 at 7:25pm   2 Most recent comment from Aleksandar Vuković:Hello Lukas, Thank you for purchasing Amelia, and for reaching out to us. Amelia cannot work without employees, so you need to have at least one employee and assign that employee to all services. Howe ... Javier Muñoz cancel the automatic renewalClosed   Amelia   Updated November 8, 2021 at 6:50pm   2 Most recent comment from Aleksandar Vuković:Hello again JavierAs far as we can see you already canceled your subscription through our store, so you won't be charged for the plugin in the future anymore.On our pricing page, you can switch ... Cem-Kaan Özertas more diningClosed   Amelia   Updated November 8, 2021 at 6:39pm   2 Most recent comment from Aleksandar Vuković:Hello Cem-Kaan, Thank you for purchasing Amelia, and for reaching out to us. You can do all of that in two different ways: For example, you can set up the time slot for one hour, and you can add extra ... chauna Jones Installing the updateClosed   Amelia   Updated November 8, 2021 at 6:38pm   2 Most recent comment from Aleksandar Vuković:Hello there.Thanks for reaching out to us.If you have Amelia's purchase code active in Settings/Activation, the update should be easily handled through the Plugins section. In some WordPress inst ... Shaun Default Date Range Customs panelClosed   Amelia   Updated November 8, 2021 at 6:25pm   2 Most recent comment from Aleksandar Vuković:Hey ShaunSorry for the late response.At the moment, this cannot be changed automatically, on-load. However, our developers are working on adding this (and a few more features) to the front-end custom ... Aline CalendarioClosed   Amelia   Updated November 8, 2021 at 6:19pm   2 Most recent comment from Aleksandar Vuković:Hello Aline, Thank you for purchasing Amelia, and for reaching out to us. What you are looking for can be achieved with packages. If you want to offer 4 appointments to be booked at once and have mul ... Alexandru Ene Events CalendarClosed   Amelia   Updated November 8, 2021 at 6:18pm   2 Most recent comment from Aleksandar Vuković:Hello AlexandruSorry for the late response. As you said - something like this is possible with Appointments, but not for Events. At least not yet. I sent a suggestion to our development team, so hope ... Federica Marrone Amelia does not work on my website and I am not getting response from support!Closed   Amelia   Updated November 8, 2021 at 6:03pm   2 Most recent comment from Aleksandar Vuković:Hello again FedericaAgain, I apologize for the late responses, but we're not working during weekends, and there are a lot of tickets coming in in the past few weeks, so our response times are lon ... Federica Marrone Booking process stops before paymentClosed   Amelia   Updated November 8, 2021 at 6:00pm   10 Most recent comment from Aleksandar Vuković:Hello FedericaI sincerely apologize for the late responses.Your WooCommerce Advanced Settings were pointing to two non-existing pages for Cart and Checkout:When I edit these pages, you can see that t ... Jon Low Customer LoginClosed   Amelia   Updated November 8, 2021 at 1:44pm   2 Most recent comment from Marko Davidović:Hello Jon, Thank you for purchasing Amelia, and for reaching out to us. You can enable the customer panel and you can set that customers will need to log in with an email and password to access the ... Tim Gilbert 2 different appointmentsClosed Pre-purchase questions for Amelia   Updated November 8, 2021 at 1:27pm   8 Most recent comment from Marko Davidović:Hello Tim, You are most welcome. We are glad that we're able to help you. Can you, please, leave a review on the Lite version of Amelia if you have an account at wordpress.org and have a coup ... Thomas Lopez JSONClosed   wpDataTables   Updated November 8, 2021 at 1:18pm   4 Most recent comment from Aleksandar Vuković:Hello Thomas.We have predefined placeholders in wpDataTables, that you can use as predefined filtering values in the table. There are 3 variable placeholders (user-defined), and 6 predefined placehol ... Carmelo Caruso filters in custom menusClosed   wpDataTables   Updated November 8, 2021 at 11:44am   4 Most recent comment from Aleksandar Vuković:Hello CarmeloSorry for the late response.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.It is a good suggestion, though, ... Omar Sanchez Google reCaptchaClosed   Amelia   Updated November 8, 2021 at 8:41am   21 Most recent comment from Aleksandar Vuković:Hello OmarWe can access the booking page now, and see the issue, but we can't do anything about it without checking the site from the back.Moreover, this would probably require some debugging, s ... Kosugi I would like to accept appointments in the busy slots of my Google Calendar.Closed   Amelia   Updated November 8, 2021 at 8:07am   4 Most recent comment from Marko Davidović:Hello Kosugi, You are most welcome, we're glad that we're able to help you. We hope so too.If you have any further questions please don't hesitate to ask.