We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

João Lopes Booking dateClosed   Amelia   Updated November 4, 2021 at 10:03am   4 Most recent comment from [deleted]:Hi João,thank you for contacting backThis information is usually sent externally via hooks; unfortunately we don't have hooks (action and filters) at the moment. What we have is a few JS hooks ... Adrián Ďurica Amelia - Create customers account (not from CMS)Closed Pre-purchase questions for Amelia   Updated November 4, 2021 at 9:25am   2 Most recent comment from [deleted]:Hi Adrián,thank you for reaching out to us, and for taking interest in AmeliaCurrently, customer accounts are created once customer makes a booking; they can be managed by the client on the front en ... Javier Muñoz SELECCIONAR VARIOS DIAS EN EL CALENDARIOClosed   Amelia   Updated November 4, 2021 at 8:00am   2 Most recent comment from Marko Davidović:Hello Javier, Thank you for purchasing Amelia, and for reaching out to us. Unfortunately, the plugin cannot be used for multi-day bookings. It's currently limited to appointments and services wi ... Gerlinde discounts / couponsClosed   Amelia   Updated November 3, 2021 at 11:18pm   4 Most recent comment from Aleksandar Vuković:We're glad to hear that, Gerlinde.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Melvin Brea Amelia's payment methodsClosed   Amelia   Updated November 3, 2021 at 8:15pm   17 Most recent comment from Aleksandar Vuković:Hey Melvin.It's pretty simple, actually - in Amelia/Locations - you can now click on "Languages" and translate the location description:Please let us know if you have any further questions. Gerlinde gender in booking formClosed   Amelia   Updated November 3, 2021 at 4:34pm   4 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Chauna Cron job and update for pluginClosed   Amelia   Updated November 3, 2021 at 4:30pm   2 Most recent comment from [deleted]:Hi Chauna,thank you for reaching out to usDepending on the server, there are different configurations for the cron, which you can contact your hosting provider about, or you can check out one of the  ... Lauren booking durationsClosed   Amelia   Updated November 3, 2021 at 4:12pm   2 Most recent comment from [deleted]:Hi Lauren,thank you for reaching out to usAt the moment, this can be achieved by creating Extras within one service that will have a certain duration:So, if a customer is booking this service that las ... Will Bridges Accessing Change/Edit AppointmentClosed   Amelia   Updated November 3, 2021 at 3:16pm   10 Most recent comment from [deleted]:Hi Will,thank you for letting me know, I'm happy to hear thatAt the moment, there is only a tracking option for Facebook Pixel; however, we don't have a direct integration with the social ne ... Angenon customer front endClosed   Amelia   Updated November 3, 2021 at 2:51pm   2 Most recent comment from [deleted]:Hi AngenonThank you for reaching out to us.If you want your Customers to access their profiles on the front-end Customer panel, you need to create a Customer panel and include %customer_panel_url% pla ... David Satta Sorting smallest-largest numbers in tablesClosed   wpDataTables   Updated November 3, 2021 at 3:15pm   2 Most recent comment from David Satta:Please ignore this ticket Fisher ren Use cookie to SSO, Can not create customer and employeeClosed   Amelia   Updated November 3, 2021 at 2:02pm   2 Most recent comment from [deleted]:Hi FisherIf I understand correctly you are trying to create a single sign on feature?There isn't such possibility in Amelia with its current built-in features, unfortunately, and there isn't ... Yvonne 12 hour time format for Employee Work Hours?Closed   Amelia   Updated November 3, 2021 at 1:50pm   3 Most recent comment from [deleted]:Hi Yvone,thank you for reaching out to usYour licence is valid until October 30, 2022; Please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purcha ... Philip PaymentClosed Pre-purchase questions for Amelia   Updated November 3, 2021 at 1:21pm   2 Most recent comment from Marko Davidović:Hello Philip, Thank you for your interest in our product.What you can do is to enable on-site payments and then your clients would know that they will need to pay on-site, you don't need a paymen ... Ryan McNamara Mysql connectionClosed   wpDataTables   Updated November 3, 2021 at 12:26pm   4 Most recent comment from [deleted]:Hi RyanYou need to check with your hosting provider if they allow external connections to this database. If they are - ask them if they need to whitelist the IP address of your website in order to con ...