We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

David Kanika Conditional formatting rulesClosed   wpDataTables   Updated November 16, 2021 at 10:05pm   2 Most recent comment from Aleksandar Vuković:Hello DavidSorry for the late response.While our development team has quite a lot of updates planned for the next two quarters, I don't believe updating Conditional Formatting logic will be incl ... Bote Connecting employees to locationsClosed   Amelia   Updated November 16, 2021 at 9:18pm   4 Most recent comment from Aleksandar Vuković:Hello BoteSorry for the late response.Since it's physically impossible for one employee to be on two locations at the same time, it's not possible to assign an employee to Location 1 and Loc ... Matthew Hellier Amelia causes fatal error with Woocommerce Klarna Payment pluginClosed   Amelia   Updated November 16, 2021 at 8:53pm   4 Most recent comment from Aleksandar Vuković:Hey MatthewAs mentioned in the other ticket, we created a temporary knowledgebase article related to this:Klarna Payment plugin failsHope it helps others before we release a permanent fix. Weiss-Institut Mollie Payment with Klarna Slice and Pay laterClosed   Amelia   Updated November 16, 2021 at 8:52pm   5 Most recent comment from Aleksandar Vuković:Hello again Matthew.The fix can be found in this ticket: https://tmsplugins.ticksy.com/ticket/2336472 if someone else needs it, and we also added a temporary knowledgebase article, until the fix has ... Gonzalo Adding Klarna Checkout to AmeliaClosed Pre-purchase questions for Amelia   Updated November 16, 2021 at 8:39pm   6 Most recent comment from Aleksandar Vuković:Hey MatthewYes, that's it. All you need to do is change "false" to "true" and that's it, disregard the brackets' actual position. Thanks for forwarding it to Krokedil, but our developm ... Liam Fleming Not getting EmailClosed Pre-purchase questions for Amelia   Updated November 16, 2021 at 5:49pm   2 Most recent comment from Aleksandar Vuković:Hello Liam.Sorry for the late response and thank you for your purchase.Issue with email notifications could be caused by several reasons: 1. Your hosting provider is blocking all 3rd party settings, ... Richard EAger Amelia Support for a ServiceClosed Pre-purchase questions for Amelia   Updated November 16, 2021 at 4:13pm   2 Most recent comment from Miloš Jovanović:Hi Richard,Thank you for your inquiry and sorry for our late response, we had a nonworking day in our country (plus the weekend).1. If you create a service with a maximum capacity of 1, then a one-on ... Equi Custom note for customersClosed   Amelia   Updated November 16, 2021 at 2:50pm   2 Most recent comment from Aleksandar Vuković:Hello EquiThank you for your purchase, and sorry for the late response.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Pl ... Phil Lesson PackagesClosed Pre-purchase questions for Amelia   Updated November 16, 2021 at 2:40pm   8 Most recent comment from Aleksandar Vuković:Hi again PhilI will take a look at the other ticket right away.To change the payment method, you need to log in to our store and click on "Update billing data" If you don't see it, and you' ... Artyom Система оплаты AmeliaClosed   Amelia   Updated November 16, 2021 at 2:08pm   4 Most recent comment from Aleksandar Vuković:Hello ArtyomAmelia can't send out invoices. You would need to create custom invoices through the payment system that you used (Stripe, PayPal, Mollie, or WooCommerce).You can configure the MetaDa ... Jeff Travilla Pre-Sales Question about Google CalendarClosed Pre-purchase questions for Amelia   Updated November 16, 2021 at 1:58pm   2 Most recent comment from [deleted]:Hi Jeff,thank you for reaching out to us, and for taking interest in AmeliaFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number o ... Bote API Google CalendarClosed   Amelia   Updated November 16, 2021 at 1:08pm   2 Most recent comment from [deleted]:Hi Bote,thank you for reaching out to usFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has ... emilio alviarez Translating all the pluginClosed   Amelia   Updated November 16, 2021 at 12:51pm   2 Most recent comment from [deleted]:Hi Emilio,thank you for reaching out to usThe default language of your Amelia will be the one that you have chosen in the WordPress settings. The plugin can be translated using POEDIT or Loco Translat ... Ali Waheed Amelia not loading on websiteClosed   Amelia   Updated November 16, 2021 at 11:09am   2 Most recent comment from [deleted]:Hi Ali,thank you for reaching out to usFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has ta ... Hans Coomans Manage agenda by employee not workingClosed   Amelia   Updated November 16, 2021 at 11:03am   2 Most recent comment from [deleted]:Hi Hans,thank you for reaching out to usFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has t ...