As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Gerardo Petrosino Amelia Booking PluginClosed Pre-purchase questions for Amelia   Updated November 21, 2021 at 10:31am   2 Most recent comment from Aleksandar Vuković:Hello GerardoThank you for your interest in Amelia.If you're using the [ameliabooking] form, the location selection will be on the same step as the service, so your customers would be able to cho ... Rocio Vista CalendarioClosed Pre-purchase questions for Amelia   Updated November 20, 2021 at 4:19pm   2 Most recent comment from Aleksandar Vuković:Hello RocioThank you for your interest in Amelia.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can ... Pedro Martín Purchase CODEClosed   Amelia   Updated November 20, 2021 at 9:53am   2 Most recent comment from Marko Davidović:Hey Pedro, Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience!As far as I can see in our system, ... Eve Okay for car rental?Closed Pre-purchase questions for Amelia   Updated November 20, 2021 at 8:29am   4 Most recent comment from Marko Davidović:Hello Eve,We are here for you. If you have any further questions please don't hesitate to ask. Robert-Jan custom fields in ameliaClosed   Amelia   Updated November 19, 2021 at 4:00pm   2 Most recent comment from Miloš Jovanović:Hi Robert Jan, Thank you for your inquiry.At the moment customers can only enter their address through the custom field and this can't be prefilled for existing customers at the moment. I will fo ... Samir Automatic emailClosed   Amelia   Updated November 19, 2021 at 3:21pm   7 Most recent comment from Aleksandar Vuković:Hello Samir.Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! It seems that for the past coupl ... sally FeaturesClosed Pre-purchase questions for Amelia   Updated November 19, 2021 at 2:29pm   2 Most recent comment from Marko Davidović:Hello sally, Thank you for your interest in our product.Zoom integration works for the "master profile", and within that profile you need to add additional users, as mentioned in our documentation. As ... Julius Amelia popup Elementor integrationClosed   Amelia   Updated November 19, 2021 at 2:10pm   2 Most recent comment from Miloš Jovanović:Hi Julius,Thank you for your inquiry.Can you please follow our detailed explanation added in this article https://tmsplugins.ticksy.com/article/17640/ and try to set the shortcode following this exp ... Paal Joachim Romdahl New Employee screen: Not able to select existing WordPress user.Closed   Amelia   Updated November 19, 2021 at 2:01pm   4 Most recent comment from Aleksandar Vuković:We're glad to see this was resolved, Joachim.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Daria How can I tell how many appointments customer has in their packageClosed   Amelia   Updated November 19, 2021 at 12:01pm   4 Most recent comment from Aleksandar Vuković:Hello again DariaSorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! At the moment, you can only ... Robert-Jan service custom durationClosed   Amelia   Updated November 19, 2021 at 11:12am   3 Most recent comment from Aleksandar Vuković:Hey Robert-JanJust one addition - you can add Extras to your services, so people can add extra time if they need it.For example, you can add an extra "Extra 1 hour", and set the maximum quantity for ... Andreas Rich Snippet Event CodeClosed   Amelia   Updated November 19, 2021 at 10:59am   2 Most recent comment from Marko Davidović:Hello Andreas, Thank you for purchasing Amelia, and for reaching out to us. To be honest we didn't have any request for this feature but please feel free to search through our feature suggestion ... Dean Mathieson AfterpayClosed Pre-purchase questions for Amelia   Updated November 19, 2021 at 10:58am   2 Most recent comment from Marko Davidović:Hello Dean, Thank you for your interest in our product. Amelia has integration with four of the most sought out payment methods: WooCommerce, Mollie, Stripe, and PayPal. With these four it works fanta ... George Taro Prefill SelectionsClosed   Amelia   Updated November 19, 2021 at 10:53am   4 Most recent comment from Marko Davidović:Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! Agents assigned to your tickets will respond ... Ryo Okada integrationsClosed   Amelia   Updated November 19, 2021 at 10:51am   2 Most recent comment from Aleksandar Vuković:Hello RyoSorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! Amelia doesn't have date and t ...