We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Bote API Google CalendarClosed   Amelia   Updated November 16, 2021 at 1:08pm   2 Most recent comment from [deleted]:Hi Bote,thank you for reaching out to usFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has ... emilio alviarez Translating all the pluginClosed   Amelia   Updated November 16, 2021 at 12:51pm   2 Most recent comment from [deleted]:Hi Emilio,thank you for reaching out to usThe default language of your Amelia will be the one that you have chosen in the WordPress settings. The plugin can be translated using POEDIT or Loco Translat ... Ali Waheed Amelia not loading on websiteClosed   Amelia   Updated November 16, 2021 at 11:09am   2 Most recent comment from [deleted]:Hi Ali,thank you for reaching out to usFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has ta ... Hans Coomans Manage agenda by employee not workingClosed   Amelia   Updated November 16, 2021 at 11:03am   2 Most recent comment from [deleted]:Hi Hans,thank you for reaching out to usFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has t ... Bronwen Heilman collecting payment from customersClosed   Amelia   Updated November 16, 2021 at 10:45am   2 Most recent comment from [deleted]:Hi Bronwen,thank you for reaching out to usFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it ha ... Andrei Groups & Integration with AmeliaClosed Pre-purchase questions for Amelia   Updated November 16, 2021 at 9:55am   4 Most recent comment from [deleted]:Hi Andrei!Thank you for your patience as we worked to get back to you, we apologize for the delay, due to a high volume of tickets our team has received, our response time has been delayed, but we ... Carlo Magnoni Partecipant export listClosed   Amelia   Updated November 16, 2021 at 9:28am   2 Most recent comment from Aleksandar Vuković:Hello CarloThese are not in there randomly.Every instance of " " is in there due to spaces. For example "Chiara " has a space, "+39 338 452 9155" has a space, and so on.This is done so the plugin do ... Juan Event multiple prizesClosed Pre-purchase questions for Amelia   Updated November 16, 2021 at 8:59am   2 Most recent comment from Aleksandar Vuković:Hello JuanThank you for your interest in our plugin.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.We do have this plann ... Sandra booking list for logged in userClosed Pre-purchase questions for Amelia   Updated November 16, 2021 at 7:34am   2 Most recent comment from Aleksandar Vuković:Hello SandraSorry for the late response.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Can you please explain how you wa ... Edu Reserva de 1 noche para hostalClosed   Amelia   Updated November 15, 2021 at 2:26pm   2 Most recent comment from Marko Davidović:Hello Edu,  Thank you for your interest in Amelia, but unfortunately, the plugin cannot be used for multi-day bookings.  It's currently limited to appointments and services with fixed duration ... justin upgrade a planClosed Pre-purchase questions for Amelia   Updated November 15, 2021 at 2:13pm   4 Most recent comment from Marko Davidović:Hello Justin, You can upgrade the license later if you want. The price that you would pay for the upgrade would be a pro-rated charge, meaning you won't be paying for the price difference between ... MITSUTAKA KOUNO Operation of the Customer PanelClosed   Amelia   Updated November 15, 2021 at 1:58pm   4 Most recent comment from Aleksandar Vuković:No apologies necessary, Mitsutaka.Thank you for troubleshooting this a bit further.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Johanna buttons for payment methodClosed   Amelia   Updated November 15, 2021 at 1:40pm   6 Most recent comment from Marko Davidović:Hello Johanna,It will definitely be included in the future. Our development team just scratched the surface with the new Customize section, so there's a lot more to come with each big update. María Reyna Amelia not working on Chrome and ExplorerClosed   Amelia   Updated November 15, 2021 at 1:36pm   4 Most recent comment from Aleksandar Vuković:Hi again MaríaYeah, caching issues are (unfortunately) normal, so the best advice I can give at this time is to prevent caching of pages where Amelia is located. Chearitée Roosje UpgradingClosed Pre-purchase questions for Amelia   Updated November 15, 2021 at 1:34pm   15 Most recent comment from Aleksandar Vuković:Alright, the license has been upgraded to Pro Lifetime. Thank you!Please download the file attached to my response.  Then go to Amelia Settings/Activation, and make sure that the "Delete database tab ...