We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

james Float Problem from Google SheetClosed   wpDataTables   Updated November 12, 2021 at 3:49pm   3 Most recent comment from Isidora Markovic:Hi james,Sorry for the delayed response, our support team is cut in half due to COVID-19 infestations. That’s why our response time has increased.Can you please tell me did you set same Number form ... Chris Amelia Fatal Error after updateClosed   Amelia   Updated November 12, 2021 at 3:26pm   2 Most recent comment from [deleted]:Hi Chris!Thank you for reaching out to us; I'm sorry to hear you've experienced this issue.Please download the fix that is in the attachment of this reply, and upload it to your ameliabookin ... Kim Pham Nguyen Don't show series on graph per defaultClosed   wpDataTables   Updated November 12, 2021 at 3:21pm   4 Most recent comment from Isidora Markovic:Hello Kim,That is the default behavior of the charts engine, but if you need some custom solution you can check our documentation about wpDataCharts callbacks.  Every chart exposes several options ... Yamil Insaurralde Hiding Payment Prices from EmployeesClosed   Amelia   Updated November 12, 2021 at 3:16pm   4 Most recent comment from [deleted]:Thank you for the kind reply, Yamil!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Terence PaymentsClosed   Amelia   Updated November 12, 2021 at 3:12pm   2 Most recent comment from Marko Davidović:Hello Terence, Thank you for purchasing Amelia, and for reaching out to us. Currently, there is no such feature built-in in Amelia. But it is on our "to-do list" and it will be added sometimes in the ... Beatrice Caciotti Different email notification for each employeeClosed   Amelia   Updated November 12, 2021 at 3:11pm   2 Most recent comment from Marko Davidović:Hello Beatrice,We can see that this is a duplicate ticket, so it will be closed. You can check out my response in the other ticket you have open. Pierre-Alex SMS not working anymoreClosed   Amelia   Updated November 12, 2021 at 2:55pm   4 Most recent comment from [deleted]:Hi Pierre-Alex,thank you for letting us know!I apologize for the inconvenience caused; if you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Brenden Engelbrecht BookingsClosed Pre-purchase questions for Amelia   Updated November 12, 2021 at 2:27pm   2 Most recent comment from Marko Davidović:Hello Brenden, Thank you for your interest in our product. You can configure the Customer Panel in Amelia. Front-end Customer Panel allows you to offer your customers an easy way to track, reschedule ... Влад Модернизация функционалаClosed Pre-purchase questions for Amelia   Updated November 12, 2021 at 2:26pm   2 Most recent comment from Marko Davidović:Hello Vlad,As for your first question, this is not possible to do in Amelia at the moment, but we are looking into adding barcodes or QR codes in the future.As for the calendar, it is pulled from a ... Matthew zoom integrationClosed Pre-purchase questions for Amelia   Updated November 12, 2021 at 2:22pm   2 Most recent comment from Marko Davidović:Hello Matthew, Thank you for your interest in our product. After you finish Zoom integration and link an employee to Zoom customers and employees will get the notifications with zoom links. Attendee ... Team Réservation même date même heureClosed Pre-purchase questions for Amelia   Updated November 12, 2021 at 2:21pm   4 Most recent comment from Marko Davidović:Hello Team, The demo cant be changed you will need to try it yourself with the live version, demo is just an example of how something can be done. The principle is the same add more employees to the ... Tim Some locations not showingClosed   Amelia   Updated November 12, 2021 at 1:46pm   2 Most recent comment from [deleted]:Hi Tim!Thank you for reaching out to usDid you assign the employee to another location? If you did, please go to Amelia/Locations, and make sure that the location is visible. Employee needs to have a ... chauna Jones My code isn’t supposed to be expiredClosed   Amelia   Updated November 12, 2021 at 1:45pm   2 Most recent comment from Marko Davidović:Hi Chauna,Thank you for reaching out to us. This could be an issue with the SSL certificate.Are you maybe using Let's Encrypt for an SSL certificate? If you are, please update it because thei ... Brandon Stone Time ChangeClosed   Amelia   Updated November 12, 2021 at 1:43pm   3 Most recent comment from [deleted]:Hi Brandon and Joe!Thank you for reaching out to usPlease check if the time zone you have set in WordPress is a city, and not UTC format; and that your device time zone matches the WordPress time zone ... Paal Joachim Romdahl Various UI suggestionsClosed   Amelia   Updated November 12, 2021 at 1:37pm   2 Most recent comment from Marko Davidović:Hello Paal, Thank you for your suggestion they sound great. We carefully follow customers' requirements and try to implement most of them if they appear in requests from time to time. But may we ...