As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Arian Hashemi Multi entryClosed   Amelia   Updated November 22, 2021 at 10:57am   2 Most recent comment from Marko Davidović:Hello Arian, Thank you for purchasing Amelia, and for reaching out to us.If you want the customer to book all 4 appointments when they purchase the package, you need to set the "Minimum bookings requi ... Tomonori Yoshimura mail notificationClosed Pre-purchase questions for Amelia   Updated November 22, 2021 at 10:47am   2 Most recent comment from Marko Davidović:Hello Tomonori, Thank you for your interest in our product.Please check if you have a browser extension for grammar, like Grammarly or Language Tool. If you do, please turn it off for your back-end si ... Al Urgent Amelia syncing on multiple websitesClosed   Amelia   Updated November 22, 2021 at 10:37am   4 Most recent comment from Miloš Jovanović:Hi Al,You are welcome. Have a nice day. Fabio Employee Service DurationClosed   Amelia   Updated November 22, 2021 at 10:18am   2 Most recent comment from Marko Davidović:Hello Fabio, Thank you for purchasing Amelia, and for reaching out to us. Sevice durations cant be altered from the employee panel you can change it in Amelia/services/edit service. There you change ... Mares Hotel bookingClosed Pre-purchase questions for Amelia   Updated November 22, 2021 at 10:11am   2 Most recent comment from Marko Davidović:Hello Mares, Thank you for your interest in Amelia, but unfortunately, the plugin cannot be used for multi-day bookings. It's currently limited to appointments and services with fixed durations ... Leo Poon Is there way to block users who abuse the system?Closed Pre-purchase questions for Amelia   Updated November 22, 2021 at 10:11am   2 Most recent comment from Marko Davidović:Hello Leo, Thank you for your interest in our product. You can do the following: You can ask for a mandatory deposit when creating a meeting so that even if they cancel you get part or all of the mone ... Harold Master /detail foreign keyClosed   Master-Detail Tables for wpDataTables   Updated November 22, 2021 at 9:03am   7 Most recent comment from Isidora Markovic:Hi Harold,Yes it will be overwritten, but until next update I hope that this will be implemented as option so you will need to just turn it off or on. Unfortunately it is template so there is no hook ... Celia Rousset Duplicate Emails notificationsClosed   Amelia   Updated November 22, 2021 at 8:35am   5 Most recent comment from Marko Davidović:Hello Celia, We are glad that we're able to help you. If you have any more questions please feel to open another ticket. Luca Ronchi Pre-fill fields by get parametersClosed   Amelia   Updated November 21, 2021 at 6:48pm   2 Most recent comment from Aleksandar Vuković:Hello LucaSorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! I can't say if this will be ... Rodel Ompad Wordfence Critical WarningClosed Pre-purchase questions for wpDataTables   Updated November 21, 2021 at 6:25pm   10 Most recent comment from Aleksandar Vuković:Hello Rodel.Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! As Blaženka already mentioned i ... Devan Is it possible to show the DAY in addition to the date in appointment confirmations?Closed   Amelia   Updated November 21, 2021 at 6:24pm   2 Most recent comment from Aleksandar Vuković:Hello DevanSorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! I am sorry to disappoint you, bu ... Daniel Aguillón Pasarela de pagoClosed Pre-purchase questions for Amelia   Updated November 21, 2021 at 5:25pm   2 Most recent comment from Aleksandar Vuković:Hello DanielSorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! Please note that the official s ... Johann Upgrade to proClosed   Amelia   Updated November 21, 2021 at 5:01pm   4 Most recent comment from Aleksandar Vuković:Hey JohannSorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience!Please download the file attached t ... Floran PATIENCE Different schedule between week 1,3 and 2,4 of a month​Closed   Amelia   Updated November 21, 2021 at 11:03am   4 Most recent comment from Aleksandar Vuković:Hello again FloranSorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! I'll make sure to for ... Glenn Ryan minor issuesClosed   Amelia   Updated November 21, 2021 at 10:56am   2 Most recent comment from Aleksandar Vuković:Hello GlennSorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! 1. Are you referring to the front ...