We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Fredrik Sundlöf Select more then one timeslotClosed Pre-purchase questions for Amelia   Updated November 17, 2021 at 10:05am   2 Most recent comment from Miloš Jovanović:Hi Fredrik, A feature to book multiple time slots is currently not available, we do have it in plan but I can't say exactly when it will be implemented. There is no option to set exactly what yo ... Vinny Mulvey Blocking calendar hoursClosed   Amelia   Updated November 17, 2021 at 10:03am   10 Most recent comment from Aleksandar Vuković:Hello FredSorry for the late response.You can configure Days Off if you want to block whole days.You can add a period in Employee/Work Hours, by clicking on the "+" sign next to the day name, and add ... Aaron Load TimesClosed   Amelia   Updated November 17, 2021 at 9:43am   9 Most recent comment from Aleksandar Vuković:Hello AaronSorry for the late response.Unfortunately, screen sharing, phone calls, etc. are not included in the support we provide.The loading times depend on quite a lot of factors, from the number o ... samantha wakefield problems with price display after upgrade to 4.3Closed   Amelia   Updated November 17, 2021 at 9:16am   4 Most recent comment from Aleksandar Vuković:Hello MarkThanks for letting us know!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Luka Merging columnsClosed   wpDataTables   Updated November 17, 2021 at 9:08am   2 Most recent comment from Isidora Markovic:Hi Luka,Sorry for the late response, we have some agents that have contracted Covid-19, so our team is cut in half.Yes, but only with SQL based tables at the moment.If you have data in database you c ... Ever CHERRIER Paiement non validéClosed   Amelia   Updated November 17, 2021 at 8:52am   2 Most recent comment from Aleksandar Vuković:Hello there.Thank you for your purchase, and sorry for the late response.Please note that the only supported language is English, so make sure to translate your future responses.From what I understan ... Mehmet Soysal Set customized field for all eventsClosed   Amelia   Updated November 17, 2021 at 8:24am   4 Most recent comment from Marko Davidović:Hello Mehmet,JS files are modified (minimized) in the public version of the plugin (in our development environment is accessible), but unfortunately, I can not send you our source code because that ... Joe Time slots not workingClosed   Amelia   Updated November 17, 2021 at 8:22am   5 Most recent comment from Aleksandar Vuković:Hello JoeSorry for the late response.Thank you for letting us know that the issue has been resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll g ... Alexandru Ene Add a Package appointment from the Back-endClosed   Amelia   Updated November 17, 2021 at 7:48am   4 Most recent comment from Aleksandar Vuković:Hello AlexandruWe will add Package booking in one of our future updates but at the moment, as Ivana mentioned, you can only add appointments to already booked Packages, in Amelia/Services/Packages.I  ... Yash Ranka Integration with a forms plugin to create Amelia EmployeesClosed   Amelia   Updated November 17, 2021 at 7:44am   3 Most recent comment from Aleksandar Vuković:Hello YashThank you for your purchase, and sorry for the late response.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Yo ... ismael compatibility problem of the board with mobileClosed   wpDataTables   Updated November 16, 2021 at 10:51pm   2 Most recent comment from Aleksandar Vuković:Hello Ismael Please refer from opening multiple tickets related to the same issue. It will not speed anything up but instead will waste our time responding to all open tickets that you have. We have ... ismael mobile compatibility problemClosed Pre-purchase questions for wpDataTables   Updated November 16, 2021 at 10:51pm   2 Most recent comment from Aleksandar Vuković:Hello IsmaelPlease refer from opening multiple tickets related to the same issue. It will not speed anything up but instead will waste our time responding to all open tickets that you have.We have bee ... John Adams hostel bookingsClosed   Amelia   Updated November 16, 2021 at 10:49pm   4 Most recent comment from Aleksandar Vuković:Hello ismaelWe can see that you opened a ticket related to this.We'll help you out there as soon as we reach the ticket. Thank you for your understanding. Giuliano Table does not connect to the google spreadshetClosed   wpDataTables   Updated November 16, 2021 at 10:31pm   3 Most recent comment from Aleksandar Vuković:Hey GiulianoWe're glad to hear that! Sorry for the late response by the way!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Nick pre-filteringClosed   wpDataTables   Updated November 16, 2021 at 10:29pm   2 Most recent comment from Aleksandar Vuković:Hello NickSorry for the late response.You can add %VAR1% placeholder as a predefined filtering value in column settings of column2.Then, you can modify the value of that placeholder through the shortc ...