We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jose Luis Martinez COUPONS suggestion improvementClosed   Amelia   Updated November 15, 2021 at 11:40am   2 Most recent comment from Marko Davidović:Hello Jose,Thank you for your suggestion, we will forward it to our developers, but with the current setup of Amelia this is already possible. All you need to do is create a coupon, and configure it, ... Kevin Verron Custom fields placement in the booking formClosed   Amelia   Updated November 15, 2021 at 10:53am   2 Most recent comment from Aleksandar Vuković:Hello KevinThank you for your purchase.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Our development team just scratche ... Sabrina Michaud Android calendar not synchingClosed   Amelia   Updated November 15, 2021 at 10:50am   2 Most recent comment from Aleksandar Vuković:Hello SabrinaThank you for your purchase.The integration works regardless of the device used since the plugin cannot differentiate between devices. If the integration works for desktops, it works with ... ojasya thakur find events booked by customerClosed   Amelia   Updated November 15, 2021 at 10:32am   4 Most recent comment from Marko Davidović:Hello Ojasya,If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. CHIEH HO Customer email notificationClosed   Amelia   Updated November 15, 2021 at 10:21am   2 Most recent comment from Aleksandar Vuković:Hello CHIEHThank you for your purchase.Please check Amelia's General Settings and see what the default status of the appointment is configured. If it's set to "Approved", please access this ... Bryant Auto-RefreshClosed   Gravity Forms integration for wpDataTables   Updated November 15, 2021 at 10:13am   4 Most recent comment from Aleksandar Vuković:Hello LukaThank you for reaching out to us.When you are posting questions on other users' tickets, or when the question is not related to the title of the ticket please open a new ticket, and we ... Anders Wiik Summary chartClosed   wpDataTables   Updated November 15, 2021 at 10:10am   2 Most recent comment from Aleksandar Vuković:Hello AndersThank you for your purchase.I don't quite understand how your table is configured. Can you please share a screenshot of your table with me? What are rows, and what are columns in this ... Michael Thomas Foreign KeysClosed   wpDataTables   Updated November 15, 2021 at 10:04am   2 Most recent comment from Aleksandar Vuković:Hello MichaelThe 1st table should be used as the source, so the second table pulls the data from the first table based on an ID.For example, the 1st table has an ID column that stores unique IDs for b ... Michael Mc Laughlin backend paymentsClosed   Amelia   Updated November 15, 2021 at 9:36am   2 Most recent comment from Aleksandar Vuković:Hello MichaelSorry for the late response.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Legal requirements do not allow ... Timmy E mailClosed Pre-purchase questions for Amelia   Updated November 14, 2021 at 9:58pm   4 Most recent comment from Aleksandar Vuković:Thank you, Timmy, that's a perfect explanation.However, unfortunately, this cannot be done within Amelia. It can only send automated emails, and it doesn't offer you an option to email all c ... Christian Gäking FunctionalityClosed   Amelia   Updated November 14, 2021 at 9:27pm   2 Most recent comment from Aleksandar Vuković:Hey ChristianI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Our developers will work on something similar in the future, ... Matthew Bambrick SMS Not SendingClosed   Amelia   Updated November 14, 2021 at 9:13pm   24 Most recent comment from Aleksandar Vuković:That's great news, Matthew, thank you for letting us know this issue was resolved!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Sebastian Hernandez Hide customer information in employee panelClosed   Amelia   Updated November 14, 2021 at 9:01pm   16 Most recent comment from Aleksandar Vuković:Hello Silviu.Sure,To make it look like this (customer information (phone, email, price)): You need to use this CSS: .am-cabinet-collapsed-content div > div > div > div:nth-child(2), .am-cabinet-coll ... Georgian Butunoi Event colors customization & custom fieldsClosed   Amelia   Updated November 14, 2021 at 4:58pm   2 Most recent comment from [deleted]:Hi GeorgianThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  ... Christopher Clay "Period available for booking in advance" precise functionClosed   Amelia   Updated November 14, 2021 at 4:57pm   2 Most recent comment from [deleted]:Hi ChristopherThank you for reaching out to us.The option period available for booking in advance determines when will the booking availability close. If you set it to 1 you will be able to book ap ...