As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Robin Tindall Step 1 is missing / different from customizerClosed   Amelia   Updated December 16, 2021 at 9:19am   3 Most recent comment from Marko Davidović:Hello Robin, Thank you for purchasing Amelia, and for reaching out to us. We took a closer look and in our system and we saw that you have a basic license. Amelia's basic license does not in ... Carlos Miquel Koivula CSS text shadow conflict with themeClosed Pre-purchase questions for Amelia   Updated December 16, 2021 at 8:49am   4 Most recent comment from Marko Davidović:Hello Carlos, We are glad that we're able to help you. But you should know for the future that only the owner of the license can contact our support for help. Anyone who has purchased a develo ... Johan Ekman Chart not updating & table css issueClosed   wpDataTables   Updated December 16, 2021 at 8:46am   13 Most recent comment from Aleksandar Vuković:Hi again Johan1. HighCharts should inherit the date format from wpDataTables, but since you're using Google Charts, they have their own format which can't be adjusted by changing the format ... Emanuele gravela get values from DOMClosed   Report Builder for wpDataTables   Updated December 15, 2021 at 8:23pm   2 Most recent comment from [deleted]:Hi EmanueleThank you for reaching out to us.Unfortunately we can't help you much there as we don't provide support for custom solutions but please browse thhrough this and similar links whe ... Hazzan & Mrs. Michael Weis Creating a LeaderboardClosed Pre-purchase questions for wpDataTables   Updated December 15, 2021 at 8:20pm   2 Most recent comment from [deleted]:Hi MikeThank you for reaching out to us.Every editable table can be editable by users on front-end, if you enable editing for the chosen columns. You can also set the column for sorting on load so you ... Emmanuel Willems how to export a wpdatatable and import in another siteClosed   wpDataTables   Updated December 15, 2021 at 4:15pm   2 Most recent comment from [deleted]:Hi EmmanuelThank you for reaching out to us.I'm afraid there is no simple way to export the tables. Other than cloning the site, another option would be to copy all database tables (wp_wpdatatab ... Denis Change Row to ColClosed   wpDataTables   Updated December 15, 2021 at 3:21pm   6 Most recent comment from [deleted]:Hi TimThank you for sharing this I am sure it will come in handy! Do let us know if there is anything we can assist you with.Have a wonderful day Stan Peters Seats per eventClosed Pre-purchase questions for Amelia   Updated December 15, 2021 at 2:58pm   2 Most recent comment from Uroš Jovanović:Hello Stan,Thank you for expressing interest in purchasing the Amelia plugin. Event capacity is specified when you create an event and it cannot be conditional. So, the event can have 3, 6, 9, or any ... Anja Instead AM/PM in GermanyClosed   Amelia   Updated December 15, 2021 at 2:44pm   2 Most recent comment from [deleted]:Hello Anja Amelia doesn't have date and time settings, so to change the time format, you need to change the format in WordPress General Settings and that will be applied in Amelia as well. Plea ... Joas Schurer Missing edit icon in settingsClosed   Amelia   Updated December 15, 2021 at 2:18pm   2 Most recent comment from Stanislav Snagovskiy:Hello Joas, Thank you for reaching out to us. Thank you for your suggestion. We carefully follow customers requirements and try to implement most of them if they appear in requests from time to time ... Jenny Hipkiss Font Appearing Differently on Live PageClosed   Amelia   Updated December 15, 2021 at 12:35pm   8 Most recent comment from Uroš Jovanović:Hello Jenny, Glad we were able to assist you.Feel free to contact us if you have any other questions. Riccardo Lazzari Remove email placeholderClosed   Amelia   Updated December 15, 2021 at 11:53am   7 Most recent comment from Marko Davidović:Hello Riccardo, This is actually Unicode text for "[email protected]": It is being generated by the "Email Encoder - Protect Email Addresses" plugin: If this plugin is deactivated, the default placeho ... Richard Sibling DiscountsClosed Pre-purchase questions for Amelia   Updated December 15, 2021 at 11:21am   4 Most recent comment from [deleted]:You are welcome.  Glad that I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Martin Hordijk Update error PHPMailer.phpClosed   Amelia   Updated December 15, 2021 at 11:20am   2 Most recent comment from Marko Davidović:Hello Martin, Thank you for purchasing Amelia, and for reaching out to us.This is probably up to the permissions of the folder where your site is. Ask your hosting provider if you have read/write perm ... Titus URGENT,Closed   Amelia   Updated December 15, 2021 at 9:26am   2 Most recent comment from Uroš Jovanović:Hello Titus,Thank you for your patience.My colleague has already answered you in another ticket.Please check his response at #2938026.Feel free to contact us if you have any other issues.