We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jeremy Varnham Shortcodes in columnsClosed   Formidable Forms integration for wpDataTables   Updated December 10, 2021 at 4:13pm   4 Most recent comment from [deleted]:Hi JeremyWe are sorry to hear that but we completely understand.Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license y ... apply fourme Packages of ServicesClosed Pre-purchase questions for Amelia   Updated December 10, 2021 at 3:50pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for expressing interest in purchasing the Amelia plugin.Packages in the Amelia Booking plugin are made to give you the option to create a package of multiple appointments from the same ... Harold Edit certain fields in popup/modal?Closed   Master-Detail Tables for wpDataTables   Updated December 10, 2021 at 3:49pm   2 Most recent comment from [deleted]:Hi HaroldThank you for reaching out to us.Yes, our tables can be edited from the front end, please have a look at our documentation on the links below for more detailed information about this feature ... David Kanika Add percentages to bar chartClosed   wpDataTables   Updated December 10, 2021 at 3:13pm   5 Most recent comment from Aleksandar Vuković:Hi again David.Can you try using this callback? jQuery(window).on('load',function(){ if( typeof wpDataChartsCallbacks == 'undefined' ){ wpDataChartsCallbacks = {}; } wpDat ... Gaia A service category is not visible on websiteClosed   Amelia   Updated December 10, 2021 at 2:38pm   5 Most recent comment from Uroš Jovanović:Hello Gaia, Glad we could assist you.Feel free to contact us if you have any other issues. Ali Rizvi Appointment cancel URL is not workingClosed   Amelia   Updated December 10, 2021 at 2:37pm   4 Most recent comment from Uroš Jovanović:Hello Ali,I have tested this from my side, booked an appointment, received an email and cancelled it successfully (Screenshots attached). krishna aura Employee panel need only add attendee not want to add eventsClosed   Amelia   Updated December 10, 2021 at 1:45pm   2 Most recent comment from Marko Davidović:Hello, Thank you for purchasing Amelia, and for reaching out to us.Currently, there is no such feature built-in in Amelia. Employees in Amelia can only manage these settings:Configure their services, ... Nicholas McSwain Affiliate Login URLClosed   Amelia   Updated December 10, 2021 at 1:43pm   2 Most recent comment from Stanislav Snagovskiy:Hello Nicholas,Thank you for reaching out to us.We don't have control over this, since it's on Paddle's side, but since it registered your email as an existing affiliate, you should be ... N.R. Koka Employee login - Forgot PasswordClosed Pre-purchase questions for Amelia   Updated December 10, 2021 at 1:42pm   2 Most recent comment from [deleted]:Hello N.R. KokaThis option is already available in our plugin. Your version of Amelia must be out of date. Here you can see the changelog with this feature included at 4.3 version: https://wpamelia.c ... Hussnain Email notificationsClosed   Amelia   Updated December 10, 2021 at 1:26pm   2 Most recent comment from Stanislav Snagovskiy:Hello Hussnain,Thank you for reaching out to us.Probably do you expect to see the "Appointment Approved" email notification when the package is booked? It doesn't work that way. When a package is ... Chris Draper API / Developer HookClosed   Amelia   Updated December 10, 2021 at 1:22pm   2 Most recent comment from Uroš Jovanović:Hello Chris, Thank you for reaching out to us.Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience ... Georges LanguagesClosed Pre-purchase questions for Amelia   Updated December 10, 2021 at 1:03pm   4 Most recent comment from Stanislav Snagovskiy:You are welcome, Georges,I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. Thank you for your suggestion. We carefully f ... Andreas Myklebust Plugin conflictClosed   Amelia   Updated December 10, 2021 at 1:01pm   6 Most recent comment from Uroš Jovanović:Hello Andreas, This is currently under investigation by our developers that are looking into it. We will provide you with an update once it has been worked out what causes this issue to occur. Thank y ... Nicolas Rodriguez Perez PaqueteClosed Pre-purchase questions for Amelia   Updated December 10, 2021 at 12:38pm   6 Most recent comment from Uroš Jovanović:Hello Nicolas, We have checked your license and the currently active license is a "Basic" license. You can check the article below for a detailed explanation of the Amelia licenses.Licenses, Purchase ... Joao Notifications not for the EmployeeClosed   Amelia   Updated December 10, 2021 at 12:37pm   2 Most recent comment from Stanislav Snagovskiy:Hello Joao, Thank you for reaching out to us. Please deactivate Amelia, clear cache, activate Amelia, clear cache again, and check if emails to the employee are still in English. If that doesn't ...