We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Randal customer panel rebookingClosed   Amelia   Updated December 8, 2021 at 7:52am   11 Most recent comment from Marko Davidović:Hello Randal,Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. We understand your point of view and we have forwarded your s ... Adrian ExtrasClosed   Amelia   Updated December 8, 2021 at 7:35am   2 Most recent comment from Marko Davidović:Hello Adrian, Thank you for purchasing Amelia, and for reaching out to us.Yes you can set it up as you wish. You just need to go to Amelia/service/edit service/extras there you can click on add extra ... Mohamed Abdirahman Foreign KeyClosed   wpDataTables   Updated December 8, 2021 at 12:06am   2 Most recent comment from Aleksandar Vuković:Hello MohamedI see this is a duplicate ticket, so it will be closed.You can respond to the other ticket you have opened.Thank you for your understanding. Against The Odds Float filter not workingClosed   wpDataTables   Updated December 7, 2021 at 10:08pm   8 Most recent comment from [deleted]:Thank you! If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Robin Displaying eventsClosed   Amelia   Updated December 7, 2021 at 7:41pm   6 Most recent comment from [deleted]:Hi RobinMy sincere apologies, this feature is on the roadmap still it has not yet been released but I'll kindly ask you to add it as a feature suggestion on this page since features are pushe ... Mohamed Abdirahman Foreign KeyClosed   wpDataTables   Updated December 7, 2021 at 3:15pm   2 Most recent comment from Aleksandar Vuković:Hello MohamedSorry for the late response.1. Check if the column names of remote tables and the table you're configuring the foreign key in are the same. If the header is the same, it may not work ... Kelly Gravity Forms - server side filterClosed   Gravity Forms integration for wpDataTables   Updated December 7, 2021 at 2:52pm   2 Most recent comment from Aleksandar Vuković:Hey KellySorry for the late response.You can still use filters in the table, but if you use server-side processing (so the table is editable), these filters will most likely misbehave, because there&# ... stephanie jenkins Calendar HelpClosed   Amelia   Updated December 7, 2021 at 1:02pm   2 Most recent comment from Stanislav Snagovskiy:Hello Stephanie, Thank you for purchasing Amelia, and for reaching out to us. You can very easily set up any flexible and custom schedule for your employee, please check this how-to-do-it instructio ... Javier Mandrille rest days reservationsClosed   Amelia   Updated December 7, 2021 at 12:44pm   2 Most recent comment from Marko Davidović:Hello Javier, Thank you for purchasing Amelia, and for reaching out to us. There is no error we haven't received any tickets like yours about this issue. Please check the working hours, working d ... Terry Chadban Unable to connect Amelia SMSClosed   Amelia   Updated December 7, 2021 at 11:16am   4 Most recent comment from Marko Davidović:Hello Terry, We are glad that we're able to help you. If you have any more questions please feel to open another ticket. gene classroom rentalClosed   Amelia   Updated December 7, 2021 at 11:14am   2 Most recent comment from Stanislav Snagovskiy:Hello Gene, Thank you for reaching out to us.Unfortunately, this can't be done yet. We will add it in one of our future updates. Currently, you can only create 2 employees - one would work from 8 ... Jeremy Otto HIPAA complianceClosed Pre-purchase questions for Amelia   Updated December 7, 2021 at 9:53am   4 Most recent comment from Marko Davidović:Hello Jeremy, You are most welcome if you need anything else please feel to open another ticket. Rosetta Facciolini Print the list of appointment that appear on the screen in this area?Closed   Amelia   Updated December 7, 2021 at 9:51am   5 Most recent comment from Marko Davidović:Hello Rosetta,You are most welcome if you need anything else please feel to open another ticket. Marko Tavra Allow bringing someone in catalogClosed   Amelia   Updated December 6, 2021 at 7:41pm   6 Most recent comment from [deleted]:Hi Marko If you turn off the option to select a employer for the form 'catalog booking form - catalog service - step 2' it directly also hides the option 'bringing anyone with you' ... Floris de Boer Save historic inputClosed   wpDataTables   Updated December 6, 2021 at 5:21pm   4 Most recent comment from [deleted]:Hi TimThank you for sharing this solution, I am sure it will come in handy to others as wellFloris, do let us know if this works for you.