We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Maria Manual Booking from a packageClosed   Amelia   Updated November 29, 2021 at 2:11pm   2 Most recent comment from Marko Davidović:Hello Maria, Thank you for purchasing Amelia, and for reaching out to us. You can check and manage purchases of packages in the back-end of Amelia.  You can book appointments in the purchased packag ... Georges Integrating SkypeClosed Pre-purchase questions for Amelia   Updated November 29, 2021 at 1:42pm   2 Most recent comment from Aleksandar Vuković:Hey GeorgesThank you for your interest in Amelia.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. At the moment, only Zoo ... Mark Saunders Amelia "not supported"Closed   Amelia   Updated November 29, 2021 at 1:05pm   9 Most recent comment from Aleksandar Vuković:Thank you Mark.It seems that you don't have our Gutenberg blocks on the site:I used the classic editor on this page, and added it without issues:So maybe you could use this before we get to the ... damien 'manager' cannot delete appointment ?Closed   Amelia   Updated November 29, 2021 at 12:55pm   19 Most recent comment from Aleksandar Vuković:Hey JamesWe haven't changed the roles, or their capabilities, but it could be that the role reverted to its default configuration.Can you please check that and let me know? kuo priceClosed Pre-purchase questions for Amelia   Updated November 29, 2021 at 12:54pm   2 Most recent comment from Marko Davidović:Hello Kuo, Thank you for purchasing Amelia, and for reaching out to us. If you have already bought our license please in the future write to us in Amelia category so that your question can go to a p ... algunning Events - free for members - paid for non membersClosed   Amelia   Updated November 29, 2021 at 12:33pm   12 Most recent comment from Aleksandar Vuković:Thank you for your support! We really appreciate that!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Michael Fidelis Booking Addons and TicketsClosed   Amelia   Updated November 29, 2021 at 12:05pm   9 Most recent comment from Aleksandar Vuković:Hello Wendy.Thank you for your feedback, we've added the info that Events can't be used with Packages:You can still use it as a service if I understood what you want to achieve. Packages all ... Al Custom FieldClosed   Amelia   Updated November 29, 2021 at 9:56am   6 Most recent comment from Marko Davidović:Hello Al, We are glad that we're able to help you. If you have any more questions please feel to open another ticket. Greg Lowe Possible to add wildcard to %VAR1%Closed   wpDataTables   Updated November 29, 2021 at 9:02am   4 Most recent comment from Isidora Markovic:Hi Greg,You are welcome.  If you have any other issue or question please open new ticket, and we help you out. I’d like to ask you a favor. Would you mind taking a few minutes to write a review fo ... Brian MAJOR URGENT ISSUEClosed   Amelia   Updated November 29, 2021 at 1:57am   1 Most recent comment from Brian:solved Mario Calamita employees on iosClosed   Amelia   Updated November 28, 2021 at 5:14pm   2 Most recent comment from [deleted]:Hi MarioThank you for reaching out to us.Can you please share some screenshots or a screen recording of the issue so we can get a better understanding? Also please send us the login credentials to th ... Leonardo Kratz Mendes Integration with AirtableClosed Pre-purchase questions for wpDataTables   Updated November 28, 2021 at 4:51pm   2 Most recent comment from [deleted]:Hi LeonardoThank you for reaching out to us.Even though Airtable has an API, unfortunately, you can't connect it directly to wpDT.The only way you can add separate database connections is with c ... Daniel Schindlower Added option for admin to be able to make an appointment at any time (outside of the employee’s working hours) Not workingClosed   Amelia   Updated November 28, 2021 at 4:09pm   3 Most recent comment from [deleted]:Hi DanielThank you for letting us know, we are glad to hear thatI'll kindly ask you to add your fetaure suggestions on this page.  Features are pushed up on our "to-do" list when there are a l ... Daisuke Sagano placeholder of payment methodClosed   Amelia   Updated November 28, 2021 at 4:06pm   2 Most recent comment from [deleted]:Hi DaisukeThank you for reaching out to us.At the moment there are no specific placeholders which would indicate payment method used for the booking; it would be beneficial I agree, so I'll kin ... Jon scheduling error maybe time zoneClosed   Amelia   Updated November 28, 2021 at 3:16pm   2 Most recent comment from [deleted]:Hi JonThank you for reaching out to us.an you please check if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inherits the time zon ...