We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Niklas Multiple times of a service, etc.Closed   Amelia   Updated December 4, 2021 at 5:11pm   2 Most recent comment from Aleksandar Vuković:Hey NiklasThank you for your purchase.1. Amelia can't have a different duration for the same service, so you could create multiple services with different duration (add the duration in the name o ... Uwe Effenberger CalendarClosed   Amelia   Updated December 4, 2021 at 4:34pm   5 Most recent comment from Aleksandar Vuković:Hey UweI don't see the times in your screenshot, but anyway, please check this:Did you configure Global Working hours, or your employee's working hours? If you changed the Global work hour ... Clayton Lochman Package Booking BackendClosed   Amelia   Updated December 4, 2021 at 4:19pm   16 Most recent comment from Aleksandar Vuković:Hi gain MattUnfortunately, I don't have an ETA on that. Our developers do have it planned for Q1, 2022, but I can't say exactly when it will be complete.It could be sooner, but it shouldn&# ... Reinaldo Constancio Why I can not set up WPAmelia in localhost using Local By Flywheel?Closed Pre-purchase questions for Amelia   Updated December 4, 2021 at 11:37am   2 Most recent comment from Aleksandar Vuković:Hello ReinaldoThank you for your interest in our plugin.Amelia works on any WordPress installation, regardless if it's a local installation, or a live site. We haven't had the chance to work ... Amin Talab Remove Outlook Calendar Busy SlotsClosed   Amelia   Updated December 4, 2021 at 11:34am   4 Most recent comment from Aleksandar Vuković:Hello AminSorry for the late response.When referring to an "event" while talking about Outlook or Google calendar, the event is coming from those calendars. If there's an event in Outlook calenda ... Henriette Update activation codeClosed   Amelia   Updated December 3, 2021 at 8:18pm   4 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Kelvin Thom MultisiteClosed Pre-purchase questions for wpDataTables   Updated December 3, 2021 at 7:16pm   7 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Kyra Sundance Display in Random OrderClosed   wpDataTables   Updated December 3, 2021 at 7:08pm   2 Most recent comment from [deleted]:Hi KyraThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  Fe ... Reinhard Lamp dashboard and eventsClosed   Amelia   Updated December 3, 2021 at 7:01pm   4 Most recent comment from [deleted]:Hi ReinhardI wish I could be more helpful but currently there are no such builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  Features are pushed up on our ... Giulio Detti Timeframe serviceClosed   Amelia   Updated December 3, 2021 at 6:31pm   2 Most recent comment from [deleted]:Hi GiulioThank you for reaching out to us.The settings on the screenshots are from the global company work hours. Since you need to have employees assigned to your services - they are the ones who are ... Ron Poppen Customers phone number doesn't showClosed   Amelia   Updated December 3, 2021 at 6:09pm   4 Most recent comment from [deleted]:Hi Ron Please check if you see a Make a Suggestion button on the right side of the screen, you might need to scroll the screen horizontally if you don't see it straight away Do let me know if yo ... Cristian Employee adding reservationsClosed   Amelia   Updated December 3, 2021 at 5:53pm   2 Most recent comment from [deleted]:Hi CristianThe reason these are pre filled is because you most likely have Check For Existing Email option active in Amelia > Setting > Roles > Customer That is normal behavioral when you are logged i ... Ryan Automated qr code emailClosed   Amelia   Updated December 3, 2021 at 1:58pm   2 Most recent comment from Stanislav Snagovskiy:Hi, Ryan, Thank you for your inquiry. Unfortunately, at the moment there's no such a built-in feature in Amelia. We plan to include QR codes in future updates of Amelia. Basically, there are no t ... Pesce Comunica variable productsClosed   Amelia   Updated December 3, 2021 at 1:54pm   6 Most recent comment from Aleksandar Vuković:That's OK, Paola, it's just a note Stephan Erler copy-to-clipboard questionClosed   wpDataTables   Updated December 3, 2021 at 1:47pm   2 Most recent comment from Aleksandar Vuković:Hello Stephan.You can't use this option out-of-the-box, but there's a way to do it. You need to open this file: ../wp-content/plugins/wpdatatables/templates/admin/table-settings/table_settin ...