As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Edil detallesClosed   Amelia   Updated December 20, 2021 at 1:51pm   2 Most recent comment from Stanislav Snagovskiy:Hello Edil,Thank you for reaching out to us.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can be ... Yamil Insaurralde Time slots are annoying for free time selectionClosed   Amelia   Updated December 20, 2021 at 1:20pm   24 Most recent comment from Marko Davidović:Hello Yamil,We are glad that we're able to help you. If you have any more questions please feel to open another ticket. JOHN BARDSGARD User inputClosed Pre-purchase questions for wpDataTables   Updated December 20, 2021 at 12:56pm   2 Most recent comment from Aleksandar Vuković:Hello John.Thank you for your interest in our plugin and sorry for the late response.The plugin doesn't have a conditional editing logic, so values of other columns can't be changed if you e ... lewis technicalClosed   Amelia   Updated December 20, 2021 at 12:51pm   2 Most recent comment from Uroš Jovanović:Hello Lewis,Thank you for reaching out to us.Unfortunately, this is not possible with Amelia's built-in features. You cannot add custom conditional logic to the booking fields. Please feel free ... Andrew Brode API CallClosed   wpDataTables   Updated December 20, 2021 at 12:45pm   4 Most recent comment from Aleksandar Vuković:You're welcome, AndrewIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Robert hiperlink in tableClosed   wpDataTables   Updated December 20, 2021 at 12:35pm   2 Most recent comment from Aleksandar Vuković:Hello RobertThank you for your purchase.To add hyperlinks to an existing manual table, you would need to manually modify each row, however, there's a faster solution.Please check out the attached ... Peggy Vancorenland ACF custom fieldsClosed   wpDataTables   Updated December 20, 2021 at 12:19pm   2 Most recent comment from Aleksandar Vuković:Hey PeggyThank you for your purchase and sorry for the late response.Pulling the data from the database is not something we can help you with, as writing custom queries is not included in the provided ... FREDRIK JONASSON Can i force a table to axis with fixed valuesClosed   wpDataTables   Updated December 20, 2021 at 12:17pm   2 Most recent comment from Aleksandar Vuković:Hey Fredrik.Sorry for the late response.This is not possible to set up from within the plugin, as we're using free libraries of charts. You may be able to accomplish this with wpDataCharts callb ... Stephen Clay Tables don't workClosed   wpDataTables   Updated December 20, 2021 at 12:10pm   11 Most recent comment from Aleksandar Vuković:Hi again StephenI don't know what you're using for the migration, but using the Duplicator plugin should bypass this issue. It will transfer all the files and also the tables to the datab ... Terry Chadban Error message in place of shortcodeClosed   Amelia   Updated December 20, 2021 at 12:00pm   9 Most recent comment from Uroš Jovanović:Hello Terry,This option is mostly used to allow booking to be made for services with a "Minimum capacity" of more than one without having to bring someone. This option had to be described in one sent ... Shin Min Edit FormClosed Pre-purchase questions for Amelia   Updated December 20, 2021 at 11:30am   5 Most recent comment from [deleted]:Hello ShinWe have an instruction about Amelia and Google Meet Integration.You can find it here: https://wpamelia.com/google-meet/If you have any more questions, feel free to contact us. web SMS In MoroccoClosed Pre-purchase questions for Amelia   Updated December 20, 2021 at 11:07am   2 Most recent comment from Stanislav Snagovskiy:Hello Web, Thank you for reaching out to us.Yes, it definitely works in Morocco, you can see the prices per message in the screenshot below.I hope it helps.Have a nice day! Emanuele gravela Date fields not being recognizedClosed   wpDataTables   Updated December 20, 2021 at 11:07am   19 Most recent comment from Aleksandar Vuković:Hi again EmanueleThank you for the access.All columns except for "id" and "postid" are saved as "longtext" type:So, the "data_emoglobina" column (for example) is saved as a string (longtext). It does ... lewis technical supportClosed   Amelia   Updated December 20, 2021 at 11:03am   2 Most recent comment from Stanislav Snagovskiy:Hello Lewis, Thank you for reaching out to us. Each customer is assigned with an individual id and a tag "customer" in the database table wp_amelia_users, you can see this in phpMyAdmin for example, b ... Steven Event Time just 2 Hour StepsClosed   Amelia   Updated December 20, 2021 at 10:15am   2 Most recent comment from [deleted]:Hi StevenThank you for reaching out to us.To fix it, you need to change the default time slot step. Here you can find an article about it:Default Time Slot Step (custom durations in Services, work hou ...