We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

evan testing Block timesClosed   Amelia   Updated December 8, 2021 at 3:47pm   2 Most recent comment from Stanislav Snagovskiy:Hello Evan, Thank you for reaching out to us. Amelia has a Special Days feature for such cases. Special Days  – This feature allows you to configure one or multiple days when the employee’s sch ... Jon Low Reseting WP Amelia's transactionsClosed   Amelia   Updated December 8, 2021 at 3:27pm   2 Most recent comment from [deleted]:Hi Jon Thank you for reaching out to us. Unfortunately it is not possible to reset some parts of the plugin while leaving other parts intact. You can enable this option from the Activation tab and re ... Jerome 30% off discountClosed Pre-purchase questions for Amelia   Updated December 8, 2021 at 3:23pm   2 Most recent comment from Stanislav Snagovskiy:Hello Jerome, Thank you for reaching out to us. Unfortunately, this was a limited-time offer and you can currently purchase Amelia for the regular price. But there will be a similar offer (30% off) a ... Jay Bought the product, and no confirmationClosed Pre-purchase questions for Amelia   Updated December 8, 2021 at 3:22pm   2 Most recent comment from Stanislav Snagovskiy:Hello Jay,Unfortunately, that AWS servers went down approximately at the same time, so our reseller (along with quite a lot of services that depend on Amazon's servers) went down. Well, you boug ... Gerardo Petrosino User LocationClosed   Amelia   Updated December 8, 2021 at 2:55pm   6 Most recent comment from Stanislav Snagovskiy:Gerardo,Unfortunately, that's not possible. I recommend you to create a multi-site, so each location is actually on a different site.Have a nice day! Mathieu BuddybossClosed Pre-purchase questions for Amelia   Updated December 8, 2021 at 2:41pm   2 Most recent comment from Marko Davidović:Hello Mathieu, Thank you for purchasing Amelia, and for reaching out to us.Unfortunately, not at the moment, but thank you for your suggestion. We will forward it to our developers, so hopefully, it w ... Clément Customer with one Wordpress account but two AmeliaClosed   Amelia   Updated December 8, 2021 at 2:41pm   4 Most recent comment from Stanislav Snagovskiy:Hello Clément, Thank you for your suggestion. We carefully follow customers requirements and try to implement most of them if they appear in requests from time to time, so we will add to our idea l ... Greg Lowe Possibility of adding filter hookClosed   wpDataTables   Updated December 8, 2021 at 2:35pm   5 Most recent comment from Aleksandar Vuković:Hey GregThanks for confirming.Our developers added the modification, and it will be included in our next update.Thank you once again for testing this. Daniel Schindlower Change status webhook not triggeringClosed   Amelia   Updated December 8, 2021 at 2:09pm   2 Most recent comment from Marko Davidović:Hello Daniel, Thank you for purchasing Amelia, and for reaching out to us.Please do a screen recording so that we can see how you set up the webhook, how it triggers, etc.Would you be able to provide ... Góra Edina weekly group classClosed   Amelia   Updated December 8, 2021 at 2:04pm   5 Most recent comment from Marko Davidović:Hello Góra, Thank you for purchasing Amelia, and for reaching out to us.Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual.  ... Riccardo Lazzari Phone Number PrefixClosed   Amelia   Updated December 8, 2021 at 1:52pm   2 Most recent comment from Marko Davidović:Hello Riccardo, Thank you for purchasing Amelia, and for reaching out to us.You can change the default phone zip code in Amelia/settings/company settingsIf you have any more questions please feel fr ... Temper Stripe- setting metadata descriptionsns andClosed   Amelia   Updated December 8, 2021 at 1:40pm   4 Most recent comment from Uroš Jovanović:Hello Temper, Glad we could help. Feel free to contact us if you have any other questions. Taamir Ransome Event ListingClosed   Amelia   Updated December 8, 2021 at 11:48am   2 Most recent comment from Marko Davidović:Hello Taamir, Thank you for purchasing Amelia, and for reaching out to us.Currently, there is no such feature built-in in Amelia. At the moment, Events cannot be used with Packages, only Appointments ... APURBA after buying developement chargeClosed Pre-purchase questions for Amelia   Updated December 8, 2021 at 10:58am   2 Most recent comment from Marko Davidović:Hello, Thank you for your interest in our product.Can you please explain it to us in a little more detail what are you exactly asking us?Looking forward to your reply. Antonio Ropero Reservas en restauranteClosed Pre-purchase questions for Amelia   Updated December 8, 2021 at 10:18am   4 Most recent comment from Marko Davidović:Hello Antonio, We are glad that we're able to help you and we wish you all the best as well. If you have any more questions please feel to open another ticket.