We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

ojasya thakur Bug - financial transaction get deletedClosed   Amelia   Updated January 6, 2022 at 7:55am   4 Most recent comment from Aleksandar Vuković:Thank you for your feedback.Until Amelia is able to actually refund the payment, we can't change the status of the payment to "Refunded", as that may (and will) not be true in most cases.I' ... bobbie cone appointmentsClosed   Amelia   Updated January 5, 2022 at 4:23pm   15 Most recent comment from Uroš Jovanović:Hello Bobbie,Please navigate to the plugins page and you will see that you are now able to update the plugin (Screenshot attached).In regards to the days off display. This is the default behavior of t ... Patrick McCormick PricingClosed   wpDataTables   Updated January 5, 2022 at 3:49pm   2 Most recent comment from Miloš Jovanović:Hi, Patrick.Thank you for your purchase.1. We processed the 30% for you, as a refund. The funds will be on your account within the next 7 working days.2.This can be done only through MySQL query-base ... Jens Eisemann Error when filtering referenced valuesClosed   wpDataTables   Updated January 5, 2022 at 3:38pm   10 Most recent comment from Miloš Jovanović:Hello again, Jens.- Thank you, that is a very good suggestion. We are going to pass this to our developers, and they will work to implement this in one of the future updates. We don't have an ... Kayleigh Reed Customising eventsClosed   Amelia   Updated January 5, 2022 at 3:02pm   4 Most recent comment from Marko Davidović:Hello Kayleigh, If you want to create an event just for informational purposes you can do that easily. You can create an event for example "informational purpose" and set that capacity is one. After t ... Jonathan Select box filter with search does not work with an SQL query that uses the 'where' syntaxClosed   Powerful Filters for wpDataTables   Updated January 5, 2022 at 2:48pm   2 Most recent comment from Miloš Jovanović:Hi, JonathanThank you for your purchase.- Try removing the semi-colon from the end and include the value in single quotes, like this: SELECT * FROM member_awards WHERE award = '5 Years Service& ... SupportTechnique Web Hook ContentClosed   Amelia   Updated January 5, 2022 at 2:25pm   2 Most recent comment from Marko Davidović:Hello, Thank you for purchasing Amelia, and for reaching out to us.WebHooks are being sent to an endpoint, and they should be picked up, as mentioned in our documentation where we used Zapier as an ex ... Duane Bentzen re-importing dataClosed   wpDataTables   Updated January 5, 2022 at 2:18pm   3 Most recent comment from Aleksandar Vuković:Srinath, thank you for your assistance here!Duane, what Srinath said is basically true, depending on what you're using to create a table.If you're creating a table linked to an existing data ... KANA KIMURA working time and day off settingClosed   Amelia   Updated January 5, 2022 at 2:15pm   4 Most recent comment from Marko Davidović:Hello Kana, You can find edit employee in Amelia/employee/edit employee. When you go to employees option you need to click on the employee and you will the option to edit an employeeHope this helps. Bence Nagy Amelia cancellation URLClosed   Amelia   Updated January 5, 2022 at 1:58pm   5 Most recent comment from Marko Davidović:Hello Bence, We are glad that everything has been sorted out. If you have any more questions please feel to open another ticket. SYS support See on what page the appointment has been bookedClosed   Amelia   Updated January 5, 2022 at 12:06pm   2 Most recent comment from Uroš Jovanović:Hello Marteen,Thank you for reaching out to us.Unfortunately, there is no option to see on which page the user had booked an appointment.Please feel free to search through our feature suggestion page ... Cedric Boisvert Gravity Forms entries are missing in the tableClosed   wpDataTables   Updated January 5, 2022 at 11:50am   4 Most recent comment from Aleksandar Vuković:I hope you had a nice vacation, Cedric!If you need some further assistance, please feel free to reach out to us. Umberto Meroni Meroni Filters on user creationClosed   Amelia   Updated January 5, 2022 at 11:37am   2 Most recent comment from Aleksandar Vuković:Hello Umberto Thank you for your purchase. You can try using the WP hook which is triggered when the WP ser is created (so you need to enable "Automatically create Amelia Customer user" in Settings/Ro ... Miroslav Kulanga Switch position "Rows per page" and "Info block"ithClosed   wpDataTables   Updated January 5, 2022 at 11:29am   8 Most recent comment from Aleksandar Vuković:Hi again Santiago.I just tested moving the "B" below {$pagination} and it moved the tools (along with the edit buttons, though), below the table:So, the code was changed to this on line 3652 in file  ... Suzanne timezone settings not in settings general as indicated in docClosed   Amelia   Updated January 5, 2022 at 11:06am   2 Most recent comment from Aleksandar Vuković:Hello SuzanneThank you for your purchase.Amelia doesn't have any time zone settings, it inherits the time zone from WordPress. If your time zone is in UTC+/- format, please change it by selecting ...