As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Laurence Hop to edit WooCommerce Cart?Closed   Amelia   Updated January 18, 2022 at 9:13am   20 Most recent comment from Aleksandar Vuković:Hello RubenIf you're referring to the conditional logic in the emails, unfortunately, something like this is not possible with the plugin yet, but I will add your vote to our developers' To- ... Margo Bowie SQL query to DBClosed   wpDataTables   Updated January 18, 2022 at 8:48am   2 Most recent comment from Aleksandar Vuković:Hello MargoThank you for your purchase.You first need to add this new database in wpDataTables Settings/Separate DB Connection.Once you enter the parameters, and the database name, once you're cr ... vincenzo Dashboard Amelia backendClosed   Amelia   Updated January 18, 2022 at 8:44am   2 Most recent comment from [deleted]:Hello vincenzo You need to add custom CSS for it. This kind of custom work doesn't fall under included support for the plugin and we don't have a Back-end field where you can add your own ... Asibur Rahman Emon Can we create json api with wpdatatables?Closed Pre-purchase questions for wpDataTables   Updated January 18, 2022 at 8:07am   2 Most recent comment from Aleksandar Vuković:Hello Asibur Rahman EmonThank you for your interest in our plugin.You cannot create a JSON API with wpDataTables, unfortunately. The plugin is used to display tables from multiple sources, and JSON i ... Valeria Moore free eventsClosed   Amelia   Updated January 18, 2022 at 8:05am   2 Most recent comment from [deleted]:Hi ValeriaFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Olivier Tilkin appointment's listingClosed   Amelia   Updated January 18, 2022 at 7:35am   5 Most recent comment from [deleted]:You're welcome, Olivier If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Ron Poppen Notification TextClosed   Amelia   Updated January 17, 2022 at 10:29pm   2 Most recent comment from Marko Davidović:Hello Ron, Thank you for purchasing our product, and for reaching out to us.You can create custom notifications but, they are applied to all of the services, they cant be divided. It is a nice suggest ... Jacob Halkjær Cron jobsClosed   Amelia   Updated January 17, 2022 at 9:37pm   4 Most recent comment from Marko Davidović:Hello Jacob,Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience!When we went to your site to try ... Ruben Mandema Amelia customfields > WoocommerceClosed   Amelia   Updated January 17, 2022 at 8:51pm   2 Most recent comment from Stanislav Snagovskiy:Hello Ruben,Thank you for reaching out to us.This is the default description of WooCommerce's cart. Here's how this can be overridden. Go to Amelia Settings/Payments, and scroll down and op ... Jen Lucas How to handle event cancellationClosed   Amelia   Updated January 17, 2022 at 8:44pm   2 Most recent comment from Stanislav Snagovskiy:Hello Jen,Thank you for reaching out to us.1) I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. There is no automatic way ... Alexa Week view & Limited access by weekClosed Pre-purchase questions for Amelia   Updated January 17, 2022 at 8:34pm   2 Most recent comment from Stanislav Snagovskiy:Hello Alexa, Thank you for reaching out to us, everything is crystal clear. 1) Amelia has a Сalendar Booking View, but only for Events, you can find out more here:  https://wpamelia.com/events-ca ... Hannah Laraway Error Request failed with status code 500Closed   Amelia   Updated January 17, 2022 at 8:12pm   2 Most recent comment from Stanislav Snagovskiy:Hello Hannah,I already answered you in another ticket, please let's continue to communicate about this issue there. I kindly ask you don't create multiple tickets with the same problem, it i ... Valeria Moore capabilitiesClosed   Amelia   Updated January 17, 2022 at 7:10pm   2 Most recent comment from Stanislav Snagovskiy:Hello Valeria,Thank you for reaching out to us.You can use "Booking Catalog View" to achieve this. How to set up Front-end Booking Catalog in the Amelia you can find here: https://wpamelia.com/servi ... Matthew Hellier Google syncClosed   Amelia   Updated January 17, 2022 at 6:58pm   4 Most recent comment from Stanislav Snagovskiy:Dear Matthew,You are welcome. I am glad that now everything is working fine.  In order to use 2-way Google synchronization properly, your employees should set statuses of the events in their Google ... Ramiro go directly to checkoutClosed   Amelia   Updated January 17, 2022 at 5:08pm   2 Most recent comment from Uroš Jovanović:Hello Ramiro, Thank you for reaching out to us. If you want to skip the Cart and go directly on the checkout you still need to go through the database: database table wp_options -> search for "amelia ...