We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Natalie Calixte Customer Panel Front EndClosed   Amelia   Updated January 10, 2022 at 2:58pm   4 Most recent comment from Aleksandar Vuković:You're welcome, NatalieGlad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Travis R Hedrick Cannot Register this WooCommerce Product w/ AmeliaClosed   Amelia   Updated January 10, 2022 at 2:53pm   4 Most recent comment from Aleksandar Vuković:Hi again Travis, thanks for the video.I can't replicate this issue while I'm logged in, nor while I'm logged out. Check out the attached screen recording.If this is happening only when ... TRAFO Selecting the Google CalenderClosed   Amelia   Updated January 10, 2022 at 2:50pm   2 Most recent comment from Uroš Jovanović:Hello Trafo,Thank you for reaching out to us.You can connect different employees to one google account, but the only issue would be that if one employee has an appointment booked for a certain time sl ... Chris BOOKING SLOTSClosed   Amelia   Updated January 10, 2022 at 2:42pm   2 Most recent comment from Stanislav Snagovskiy:Hello Chris, Thank you for reaching out to us. You can enable the "Allow booking above maximum capacity" option (Amelia > Settings > Appointments Settings) or set the maximum capacity to 2 or more ( ... Wayne Huggard Woo CommerceClosed Pre-purchase questions for Amelia   Updated January 10, 2022 at 2:33pm   2 Most recent comment from Uroš Jovanović:Hello Wayne, Thank you for reaching out to us. Unfortunately, adding more than one event to WooCommerce's Cart is not possible, so if that's what you're looking for - it cannot be achi ... lewis html emailClosed   Amelia   Updated January 10, 2022 at 2:22pm   2 Most recent comment from Stanislav Snagovskiy:Hello Lewis,Thank you for reaching out to us.You can write HTML code as you want, it doesn't affect anything, as long as you follow the syntax and don't forget to close the tags.If you need ... PISTRE notification mailClosed   Amelia   Updated January 10, 2022 at 2:13pm   6 Most recent comment from Aleksandar Vuković:Hi Mrs PistreI honestly can't say what blocks Amelia from sending notifications on your site. I just tried my credentials on another user's website, and they worked fine. They worked corr ... TRAFO Google Calender integrationClosed   Amelia   Updated January 10, 2022 at 2:09pm   2 Most recent comment from Stanislav Snagovskiy:Hello, Trafo.Thank you for reaching out to us.In order to use 2-way Google synchronization properly, your employees should set statuses of the events in their Google calendars as Busy. In that way, t ... Hans Berth time slotsClosed   Amelia   Updated January 10, 2022 at 2:04pm   2 Most recent comment from Marko Davidović:Hello Hans, Thank you for purchasing our product, and for reaching out to us. We understand your wishes it is not simple to achieve this but we will try. You can always set Minimum time required befo ... Melanie not loading on mobileClosed   Amelia   Updated January 10, 2022 at 1:44pm   2 Most recent comment from Marko Davidović:Hello Melanie, Thank you for purchasing our product, and for reaching out to us.We didn't come across this issue because Amelia is compliant with desktop, tablet, and mobile you can see each view ... Roshan Sujeebun details of repeat orders are not appearing in the email notifications to customerClosed   Amelia   Updated January 10, 2022 at 1:23pm   8 Most recent comment from Uroš Jovanović:Hello Roshan,I have just checked your recurring appointment details placeholder configuration and it seems like you have placed %recurring_appointments_details% inside of its configuration and that is ... Eric Brulmans Employee ListClosed   Amelia   Updated January 10, 2022 at 1:18pm   2 Most recent comment from [deleted]:Hi EricThank you for reaching out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Still you can create different pa ... Luis Carlos Can I change this with CSSClosed Pre-purchase questions for Amelia   Updated January 10, 2022 at 1:04pm   2 Most recent comment from Uroš Jovanović:Hello Luis,Thank you for reaching out to us. You can use the following CSS to modify the text color of the buttons: .amelia-app-booking #amelia-booking-wrap .am-step-booking-catalog .am-select-date . ... Clémentine Amsallem Personnal field to google calendarClosed   Amelia   Updated January 10, 2022 at 12:51pm   6 Most recent comment from Marko Davidović:Hello Clémentine, We are glad that we're able to help you. If you have any more questions please feel to open another ticket. Remko Sieben TranslationClosed   Amelia   Updated January 10, 2022 at 12:04pm   4 Most recent comment from Marko Davidović:Hello Remko,We are glad that everything has been sorted out. If you have any more questions please feel to open another ticket.