We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Greg Bew Amelia not available in accountClosed   Amelia   Updated January 4, 2022 at 10:56am   2 Most recent comment from Marko Davidović:Hello Greg, Thank you for purchasing our product, and for reaching out to us.You have access to our store when you enter the purchase code and activate it - you should be able to update the plugin aut ... Bob PurchaseClosed   Amelia   Updated January 4, 2022 at 10:49am   2 Most recent comment from Marko Davidović:Hello Bob, Not exactly you can upgrade at the full price for the upgrade, and when you do, just respond to this ticket and we will refund you 30% of what you are charged. Looking forward to your reply ... Alex Amelia + WooCommerceClosed Pre-purchase questions for Amelia   Updated January 4, 2022 at 10:43am   2 Most recent comment from Marko Davidović:Hello Alex, Thank you for purchasing our product, and for reaching out to us.Yes we plan to implement a ticketing system in Amelia but we do not have an ETA when it will be implemented.Amelia can' ... Kate Donaghey Appointment slotsClosed   Amelia   Updated January 4, 2022 at 10:25am   3 Most recent comment from Uroš Jovanović:Hello Kate,Glad to hear that you were able to resolve the issue.Feel free to contact us if you have any other questions.Happy New Year! Carles HTML in custom fieldsClosed   Amelia   Updated January 4, 2022 at 8:31am   18 Most recent comment from Aleksandar Vuković:Thank you, CarlesIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Michał More customization optionsClosed   Amelia   Updated January 4, 2022 at 7:25am   4 Most recent comment from Marko Davidović:Hello Michał,Please do that and hopefully, it will be implemented sometime in the future. Stella Anastasia Add calculation function shortcode above filtersClosed   wpDataTables   Updated December 31, 2021 at 1:02pm   8 Most recent comment from Miloš Jovanović:Hello again, Stella. Thank you so much for your kind words. We wish you all the best, and  Happy New Year on behalf of our team! - We will keep working to improve the plugin and implement as many new ... Insof single bookingClosed   Amelia   Updated December 31, 2021 at 12:58pm   6 Most recent comment from Marko Davidović:Hello Isnof,Thank you for your kind words. Please add it to the suggestions and hopefully with enough demand for that feature it will be implemented sometime in the future.We wish you all the best and ... Wilhelm Huisbauer One place for two peopleClosed   Amelia   Updated December 31, 2021 at 12:48pm   10 Most recent comment from Marko Davidović:Hello Wilhelm, We are glad that we're able to help you. If you have any more questions please feel to open another ticket. We wish you all the best and have a great holiday. Leon Elemetor integrationClosed   Amelia   Updated December 31, 2021 at 10:01am   25 Most recent comment from Uroš Jovanović:Hello Leon,Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! Please provide me a temporary WP- ... Stacey Xenidis cron jobClosed   Amelia   Updated December 31, 2021 at 9:38am   4 Most recent comment from Uroš Jovanović:Hello Stacey,Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience!Please provide me a temporary WP ... Antonio jquery errorClosed   wpDataTables   Updated December 31, 2021 at 9:28am   2 Most recent comment from Aleksandar Vuković:Hello AntonioThank you for your purchase.I can't say what's going on without taking a look. Which table type is this?Please provide me a temporary WP-admin (administrator) user for your sit ... Kyra Sundance Formatting a field for checkboxesClosed   Powerful Filters for wpDataTables   Updated December 31, 2021 at 9:27am   2 Most recent comment from Aleksandar Vuković:Hello KyraThe table pulls the values from all cells, so since you have all three languages in one cell, it sees it as a unique value.What you can do is open this column's settings, and go to the ... Nick Dutton Clear all filters buttonClosed   wpDataTables   Updated December 31, 2021 at 9:01am   2 Most recent comment from Aleksandar Vuković:Hello NickThank you for your purchase.wpDataTables is a WYSIWYG (What You See Is What You Get) concept-based plugin. This means that the table should look the same both in the back-end and in the fro ... tnconnect Warning: Undefined propertyClosed   Gravity Forms integration for wpDataTables   Updated December 31, 2021 at 8:44am   2 Most recent comment from Aleksandar Vuković:Hello there!Thank you for letting us know about this. We'll forward the ticket to our developers for review, and as soon as we hear from them we will let you know.