As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Edwin Pinto difficulty in configuring a package typeClosed   Amelia   Updated January 12, 2022 at 9:15am   4 Most recent comment from Stanislav Snagovskiy:Hello Edwin,Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to submit a refund request for: If you don& ... Sheila Zayas Cron JobsClosed   Amelia   Updated January 12, 2022 at 9:04am   2 Most recent comment from Marko Davidović:Hello Sheila, Thank you for purchasing our product, and for reaching out to us.You can find the cron in WordPress/tools/cronAs for HTML you need to choose a HTML mode in notification just like in the ... Diane Kolb Issue with booking timesClosed   Amelia   Updated January 12, 2022 at 8:58am   4 Most recent comment from [deleted]:Hi DianeWe are glad you were able to resolve your issue.If you have any more issues or questions feel free to ask, we will gladly help.Have a nice day! ojasya thakur Add a custom field to booking form on all EventsClosed   Amelia   Updated January 12, 2022 at 8:33am   2 Most recent comment from [deleted]:Hi ojasyaThank you for reaching out to us.Unfortunately, there's no built-in way to add custom fields to new events automatically. Custom fields are optional, that's why they're not aut ... Andrea Mapping WP usersClosed   Amelia   Updated January 11, 2022 at 4:20pm   2 Most recent comment from Stanislav Snagovskiy:Hello Andrea, Thank you for reaching out to us.We are glad you were able to find the answer to your question.If you have any further questions or issues, please feel free to open a new ticket, and we& ... stef van der velden can't set the right opening hoursClosed   Amelia   Updated January 11, 2022 at 3:35pm   4 Most recent comment from Aleksandar Vuković:You're welcome, stefIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Tariro Musendeki How to block people from booking certain dates e.g. bank holidaysClosed   Amelia   Updated January 11, 2022 at 2:39pm   4 Most recent comment from Marko Davidović:Hello Tariro,Of course, you can if you are an admin. In Amelia/employees/edit employee/days off, you can create "days off" and on that day's employee will be unavailable for booking.Hope this hel ... Melvin Password recoveryClosed   Amelia   Updated January 11, 2022 at 2:29pm   2 Most recent comment from [deleted]:Hi MelvinThank you for reaching out to us.When a Customer clicks on the "Forgot Password" button, he receives a Customer Panel Access notification with a token that he can use for logging in without a ... Jimbo Clark Size of image for eventsClosed   Amelia   Updated January 11, 2022 at 2:29pm   2 Most recent comment from Marko Davidović:Hello Jimbo, Thank you for purchasing our product, and for reaching out to us.We really can not say, especially if you have text on your picture. It would be best if you try several picture sizes and ... Miroslav Kulanga Details column disappears on mobile devicesClosed   Master-Detail Tables for wpDataTables   Updated January 11, 2022 at 1:51pm   3 Most recent comment from Miloš Jovanović:Hi Miroslav - Thank you for reaching out to us. Apologies for the late response. We are happy to see that you have resolved this. If anything else happens, of course, don't hesitate to create a ... Andrew Pre sale questionsClosed Pre-purchase questions for Amelia   Updated January 11, 2022 at 1:14pm   2 Most recent comment from Stanislav Snagovskiy:Hello Andrew,Thank you for reaching out to us.1) Amelia has integration with WooCoomerce, but not via SquareUp, only as a payment method, which means that all payment-related functions will be give ... Zsófia Kővágó Not workingClosed   wpDataTables   Updated January 11, 2022 at 12:55pm   2 Most recent comment from Miloš Jovanović:Hi Zsófia KővágóThank you for reaching out to us.Could you please look at this ticket? There is a workaround solution for this.https://tmsplugins.ticksy.com/ticket/2451976/ - We are going to imp ... David paginationClosed   Gravity Forms integration for wpDataTables   Updated January 11, 2022 at 12:31pm   4 Most recent comment from Aleksandar Vuković:Hey PabloCan you please open a new ticket, and we'll gladly help you there?Just make sure you updated Gravity Forms and the Integration Add-on to the latest versions before you do. Arnau Amelia with multilanguage plugin?Closed   Amelia   Updated January 11, 2022 at 12:24pm   2 Most recent comment from Stanislav Snagovskiy:Hello Arnau, Thank you for reaching out to us.Unfortunately, we do not have integration with any multilingual plugin.If you use WPML or any other multilanguage function for your site, when a language ... nelson Events not showing on the backendClosed   Amelia   Updated January 11, 2022 at 12:03pm   2 Most recent comment from Stanislav Snagovskiy:Hello Nelson,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ...