We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Evelien De Jonckheere Authorized redirect URIClosed   Amelia   Updated December 29, 2021 at 9:09am   3 Most recent comment from Uroš Jovanović:Hello Evelien, Glad to hear that you were able to resolve the issue.Feel free to contact us if you have any other issues. MORLEVAT VAT rate settingClosed   Amelia   Updated December 29, 2021 at 8:53am   2 Most recent comment from [deleted]:Hi MORLEVATI can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/2946150/ For future reference, please don't open ... Adrián Ďurica Amelia - Service - Booking form view via shortcodeClosed   Amelia   Updated December 29, 2021 at 8:50am   2 Most recent comment from [deleted]:Hi AdriánThank you for reaching out to us.Yes, you can show all the parameters using [ameliabooking] shortcode.You can find all the Amelia shortcodes here: https://wpamelia.com/amelia-shortcodes/I ... MORLEVAT Paramétrage TVAClosed   Amelia   Updated December 29, 2021 at 8:25am   2 Most recent comment from [deleted]:Hi MORLEVATThank you for reaching out to us.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can be l ... nelson Give discount to user for event bookingClosed   Amelia   Updated December 29, 2021 at 8:21am   2 Most recent comment from Marko Davidović:Hello Nelson, Thank you for purchasing our product, and for reaching out to us.There are only two ways of giving a discount to customers. It can be done with coupons or with packages of services that ... SupportTechnique Creating a paid appointment in backofficeClosed   Amelia   Updated December 29, 2021 at 7:34am   2 Most recent comment from Marko Davidović:Hello, Thank you for purchasing our product, and for reaching out to us.It cannot be done from the backend. The only way how you can book for your customers so that they get the notifications is to bo ... ROMAIN how to delete fields in the appointment form?Closed   Amelia   Updated December 28, 2021 at 3:23pm   2 Most recent comment from Marko Davidović:Hello Romain, Thank you for purchasing our product, and for reaching out to us.When you set that the price for your service is zero you will have no mention of "payment" on the front end just like in ... Matteo Scarpellini Edit service left in a packageClosed   Amelia   Updated December 28, 2021 at 1:44pm   2 Most recent comment from [deleted]:Hi Matteo Thank you for reaching out to us. You can manage the appointments in packages. This can be done on the Services page, under the Packages tab for each package there is the Purchases butt ... Javier 2 employees One serviceClosed   Amelia   Updated December 28, 2021 at 12:51pm   4 Most recent comment from Uroš Jovanović:Hello Javier,Unfortunately, that is currently not possible in Amelia, as only one employee can be booked for one appointment. This has already been suggested and we have added it to our to-do list fo ... William Hartanto How to connect wp user with amelia customerClosed   Amelia   Updated December 28, 2021 at 11:16am   6 Most recent comment from Aleksandar Vuković:Hey andres.Did you check out Stanislav's response here: https://tmsplugins.ticksy.com/ticket/2932502/?If you still need some assistance from us, please reply to Stanislav's ticket, and we&# ... Jens Eisemann Define a table nameClosed   wpDataTables   Updated December 28, 2021 at 11:00am   5 Most recent comment from Aleksandar Vuković:Will do, Jens!Please feel free to add this as a feature suggestion as well. It's always good for customers to add their suggestions because we develop features and modify the plugin based on the ... Melvin Amelia custumorClosed   Amelia   Updated December 28, 2021 at 10:59am   8 Most recent comment from Uroš Jovanović:Hello Melvin,With all the customer role options you have enabled, here is how it works:1. New customer with the unique email books an appointment.2. The customer receives an email with the link that r ... andres Showing or not booking buttonClosed   Amelia   Updated December 28, 2021 at 10:55am   2 Most recent comment from Stanislav Snagovskiy:Hello Andres, Thank you for reaching out to us. As booking is the main function of Amelia, there is no option to disable the booking function but still display the available time slots, we could only ... Mitra Tirandaz getting zoom to talk to ameliaClosed   Amelia   Updated December 28, 2021 at 10:45am   2 Most recent comment from Uroš Jovanović:Hello Mitra,Thank you for reaching out to us.Setting up your Zoom application In order to use Amelia and Zoom together, you need to set up the Zoom application first so you can connect it with the Ame ... Ant Bolding Front end edit of google sheetClosed   wpDataTables   Updated December 28, 2021 at 10:25am   4 Most recent comment from Aleksandar Vuković:Hello again AntYour refund request has been forwarded to our reseller, and they will complete it within 7 business days.