We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

James Costello Extra characters on chart axisClosed   wpDataTables   Updated January 10, 2022 at 11:13am   2 Most recent comment from Aleksandar Vuković:Hello JamesThese are most likely dates within a month that contain values, so they are being displayed on the X axis.This behavior is coming from the chart engine, not wpDataTables, and to change it, ... Felix How to offer multiple bookings for same timeslotClosed   Amelia   Updated January 10, 2022 at 10:39am   8 Most recent comment from Aleksandar Vuković:Hello KahlilWe've seen customers that used this approach to provide Restaurant bookings with Amelia, but we don't have any example sites to show you.Our development team is currently working ... Leslie Sanchez It does not load the service edition section.Closed   Amelia   Updated January 10, 2022 at 10:37am   4 Most recent comment from Aleksandar Vuković:Hello again LeslieI had to temporarily install WP phpMyAdmin plugin, in order to enable BIG_SELECTS in Amelia's database settings, and after that it worked fine:Please check the Services section ... Eric Brulmans Payment methodClosed   Amelia   Updated January 10, 2022 at 10:36am   2 Most recent comment from Stanislav Snagovskiy:Hello Eric, Thank you for reaching out to us.1) We currently have only PayPal, Stripe, Mollie, and WooCommerce as payment methods. As I see WooCommerce and Mollie supports Bank Transfer. Here you can ... Pavel Hyperlink to Special DaysClosed   Amelia   Updated January 10, 2022 at 10:04am   2 Most recent comment from Stanislav Snagovskiy:Hello Pavel,Thank you for reaching out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Please feel free to search ... Daniel Booking in a different time-zoneClosed   Amelia   Updated January 10, 2022 at 9:59am   4 Most recent comment from Aleksandar Vuković:Hi again DanielYou could bypass the payment screen if you're using the discount coupon, yes, or if you enable "On-Site" payments. Please note, though, that this can't be enabled if you' ... Bence Nagy Maximum number of events returnedClosed   Amelia   Updated January 10, 2022 at 9:39am   4 Most recent comment from Aleksandar Vuković:Hello BenceThat's correct. If the page loads one employee, it will look for 2.500 busy events in that employee's Google Calendar, and if the page loads all employees, it will look for 2.500 ... Frank Combine Fields on Save?Closed   wpDataTables   Updated January 10, 2022 at 9:27am   4 Most recent comment from Aleksandar Vuković:Hi again FrankOur developers will be working on that, but I can't say for sure when it will be available in wpDataTables. I hope it will be included sooner rather than later, but our developers ... Damir Serbanovic how to change search filter order on search filters left sidebarClosed   Amelia   Updated January 10, 2022 at 9:18am   4 Most recent comment from Aleksandar Vuković:Hi again DamirThe Search booking form can't work without filters. At least one of the filters needs to be applied in order for the form to be loaded properly.We can probably hide some filters usi ... lewis redirectClosed   Amelia   Updated January 10, 2022 at 9:06am   2 Most recent comment from Aleksandar Vuković:Hello lewisThank you for reaching out to us, and sorry for the late response.This is not possible with the plugin's built-in features, but you may want to take a look at the webhooks, and maybe f ... Florent GOURBEYRE employéClosed   Amelia   Updated January 10, 2022 at 8:28am   3 Most recent comment from [deleted]:Hi FlorentThank you for reaching out to us. We are glad you were able to resolve your issue.If you have any more issues or questions feel free to ask, we will gladly help.Please note that the offici ... Mike Califf Locations and mapClosed   Amelia   Updated January 10, 2022 at 8:14am   6 Most recent comment from Uroš Jovanović:Hello Mike,Glad to hear that this issue has been resolved.Feel free to contact us if you have any other questions. Naomi Martin A category id is not working anymore, so none of services can be bookedClosed   Amelia   Updated January 6, 2022 at 6:57pm   10 Most recent comment from Uroš Jovanović:Hello Naomi,Glad we were able to assist you.Feel free to contact us if you have any other questions. Guillermo Jimenez Form to open table in new pageClosed   wpDataTables   Updated January 6, 2022 at 5:43pm   3 Most recent comment from Miloš Jovanović:Hello, GuillermoThank you for your purchase.- We are happy to see that you have successfully resolved this with URL pre-filtering.If anything else happens that we could assist you with, please don ... Arne De Belser How to migrate Amelia plugin to new websitzeClosed   Amelia   Updated January 6, 2022 at 4:49pm   6 Most recent comment from Uroš Jovanović:Hello Arne,Glad to hear that. Did you manage to migrate all of the Amelia data successfully?Feel free to contact us if you have any other questions.