We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Ahmed TranslationClosed   Amelia   Updated January 11, 2022 at 7:35am   2 Most recent comment from Stanislav Snagovskiy:Hello Ahmed,Thank you for reaching out to us.The plugin can be translated using POEDIT or Loco Translate easily. I suggest installing Loco Translate, since it's within WordPress and it has ... Grace Ryan wpDataTables not populating in Chart WizardClosed   wpDataTables   Updated January 10, 2022 at 8:08pm   2 Most recent comment from Miloš Jovanović:Hi Grace Ryan. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated. - This is happening because you created the table using the "Simple" m ... armel where to find service IDClosed   Amelia   Updated January 10, 2022 at 5:00pm   3 Most recent comment from Stanislav Snagovskiy:Hello Armel, Thank you for reaching out to us.To see service ID go to Amelia > Services. Please take a look at the screenshot below.If you have any more issues or questions feel free to ask, we will g ... Massinissa Events synchronizationClosed   Amelia   Updated January 10, 2022 at 4:53pm   4 Most recent comment from Uroš Jovanović:Hello Massinissa,Please feel free to search through our feature suggestion page, and see if someone may be already suggested this feature. If you can't see it, feel free to add your suggestion t ... Karen Configuring Amelia: Gutenberg blockClosed   Amelia   Updated January 10, 2022 at 4:27pm   7 Most recent comment from Uroš Jovanović:Hello Karen,Glad we were able to assist you,Feel free to contact us if you have any other questions. Kahlil Nagi Email notifications condolidating bookingsClosed   Amelia   Updated January 10, 2022 at 4:17pm   3 Most recent comment from Stanislav Snagovskiy:Hello Kahlil,Thank you for reaching out to us.1) Could you provide me please with screenshots of the emails your employee receives and the email template used in the notification settings section ( ... Jen Lucas Event date/time pickerClosed   Amelia   Updated January 10, 2022 at 3:54pm   17 Most recent comment from Uroš Jovanović:Hello Jen,Glad to hear that the issue has been resolved.Feel free to contact us if you have any other questions. Andrew Predefined for Selectbox is Greyed OutClosed   Powerful Filters for wpDataTables   Updated January 10, 2022 at 3:43pm   12 Most recent comment from Aleksandar Vuković:Thank you, Andrew, that worked.You cannot add a predefined filtering value because you have cascade filtering turned on. The logic of the plugin doesn't allow predefined filtering values while t ... arifah Show "Bringing anyone with you" optionClosed   Amelia   Updated January 10, 2022 at 3:34pm   2 Most recent comment from [deleted]:Hello ArifahThank you for reaching out to us. We are glad you were able to resolve your issue.If you have any more issues or questions feel free to open a new ticket, and we will gladly help.Have a n ... Cha bookingClosed   Amelia   Updated January 10, 2022 at 3:23pm   2 Most recent comment from [deleted]:Hi ChaThank you for reaching out to us.I can suggest you to create 3 different Services ("Adult & baby", "2 adults & baby", "2 adults & 2 babies" swimming classes) with different prices.As for 10 less ... Gordon Monaghan WooCommerce integrationClosed   Amelia   Updated January 10, 2022 at 3:19pm   4 Most recent comment from Aleksandar Vuković:Hi again GordonYes, Custom fields can be linked to events just like they can be linked to appointments. Ken Lyle Import from BookingWPClosed   Amelia   Updated January 10, 2022 at 3:11pm   2 Most recent comment from Marko Davidović:Hello Ken, Thank you for purchasing our product, and for reaching out to us.Unfortunately currently, there is no such feature built-in. We cant import data from other plugins for now. I'll kind ... Diane Kolb Appointment Days & TimesClosed   Amelia   Updated January 10, 2022 at 3:08pm   3 Most recent comment from Marko Davidović:Hello Diane, We are glad that everything has been sorted out. If you have any more questions please feel to open another ticket. stef van der velden customers can't choose the number of theire groupClosed   Amelia   Updated January 10, 2022 at 3:08pm   6 Most recent comment from Marko Davidović:Hello Stef, We are glad that we're able to help you. If you have any more questions please feel to open another ticket. Natalie Calixte Customer Panel Front EndClosed   Amelia   Updated January 10, 2022 at 2:58pm   4 Most recent comment from Aleksandar Vuković:You're welcome, NatalieGlad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.