We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Evelien De Jonckheere Appointments on busy slotsClosed   Amelia   Updated December 31, 2021 at 7:53am   4 Most recent comment from Marko Davidović:Hello Evelien,Did you enable option "Remove Google Calendar Busy Slots"?Remove Google Calendar Busy Slots Enable this option if you want to remove the time slots of the Busy events in your employees� ... C.C.D. G.B. Morgagni Working Hours & Days OffClosed   Amelia   Updated December 31, 2021 at 7:27am   11 Most recent comment from Marko Davidović:Hello Riccardo,My colleague is already working on your ticket and since this ticket is originally from Morgagni and this is a duplicate ticket we will close this one and you will get support on your ... Ibrahim Nasir Hiding table contentClosed Pre-purchase questions for wpDataTables   Updated December 30, 2021 at 1:49pm   2 Most recent comment from Aleksandar Vuković:Hello IbrahimThank you for your interest in our plugin.Something like this is possible only with our paid add-on Powerful Filters. It allows you to hide the table before filtering is applied, and it ... Marios Anthis sms notification not workingClosed   Amelia   Updated December 30, 2021 at 1:27pm   18 Most recent comment from Aleksandar Vuković:You're welcome, PierDo let me know if you find something weird in regard to the notifications. Clara PaymentsClosed   Amelia   Updated December 30, 2021 at 1:00pm   8 Most recent comment from Stanislav Snagovskiy:You are welcome, Clara,If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Thank you and stay safe. René Stäblein Text zentrierenClosed   wpDataTables   Updated December 30, 2021 at 9:58am   2 Most recent comment from Aleksandar Vuković:Hello René.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can be lost in translation, we apologiz ... Jenny Hawran UpgradingClosed   wpDataTables   Updated December 30, 2021 at 9:55am   5 Most recent comment from Aleksandar Vuković:I'm glad to hear that, Jenny.We haven't had any issues with Chrome (basically, 90% of testing is done with Chrome, so it should work fine).It could be that you have some security measures o ... Dylan MOLLET Full day or Half day appointementClosed   Amelia   Updated December 30, 2021 at 9:06am   15 Most recent comment from Aleksandar Vuković:Awesome, Dylan!I'm glad to hear that!Can you, please, leave a review on the Lite version of Amelia if you have an account at wordpress.org and have a couple of minutes? No need to write any spe ... Evelien De Jonckheere Can't connect Google Agenda to AmeliaClosed   Amelia   Updated December 30, 2021 at 8:41am   4 Most recent comment from Marko Davidović:Hello Evelien, We are glad that we're able to help you.  My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review ... Maria Gama Send email to non-pay clientsClosed   Amelia   Updated December 29, 2021 at 3:53pm   7 Most recent comment from Stanislav Snagovskiy:You are welcome Maria, I hope you're doing well. 1) Then don't comment on this line of code: add_action('woocommerce_order_status_on-hold', [self::class, 'paymentComplete ... Mauricio Ramces Carmona Garcia fatal errorClosed   wpDataTables   Updated December 29, 2021 at 11:45am   2 Most recent comment from Miloš Jovanović:Hello, Mauricio Thank you for reaching out to us. - The page related to your issue requires a logged-in user. Could you send us a screenshot or try to describe the issue in more detail? You could also ... JOAN CARLES book several days same serviceClosed   Amelia   Updated December 29, 2021 at 11:39am   6 Most recent comment from Uroš Jovanović:Hello Joan,Great to hear that. Feel free to contact us if you have any other issues. Carles Export categoryClosed   Amelia   Updated December 29, 2021 at 10:44am   4 Most recent comment from Marko Davidović:Hello Carles, Thank you for your explanation. When you go to the calendar you can choose a category and you can even choose which service will be shown when you filter category you can see how it don ... Ahmet Duman Limit appointments per customerClosed Pre-purchase questions for Amelia   Updated December 29, 2021 at 9:36am   2 Most recent comment from Stanislav Snagovskiy:Hello Ahmet,Thank you for reaching out to us. Amelia has the Packages, they are made to give you the option to create a package of multiple appointments from the same or different services and give a ... MORLEVAT 1 service with 2 employeesClosed   Amelia   Updated December 29, 2021 at 9:25am   2 Most recent comment from Stanislav Snagovskiy:Hello MORLEVAT, Thank you for reaching out to us. If you want to have only one booking per employee for the same service you can connect all employees to the same Google calendar so one of the time ...