We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Melvin Password recoveryClosed   Amelia   Updated January 11, 2022 at 2:29pm   2 Most recent comment from [deleted]:Hi MelvinThank you for reaching out to us.When a Customer clicks on the "Forgot Password" button, he receives a Customer Panel Access notification with a token that he can use for logging in without a ... Jimbo Clark Size of image for eventsClosed   Amelia   Updated January 11, 2022 at 2:29pm   2 Most recent comment from Marko Davidović:Hello Jimbo, Thank you for purchasing our product, and for reaching out to us.We really can not say, especially if you have text on your picture. It would be best if you try several picture sizes and ... Miroslav Kulanga Details column disappears on mobile devicesClosed   Master-Detail Tables for wpDataTables   Updated January 11, 2022 at 1:51pm   3 Most recent comment from Miloš Jovanović:Hi Miroslav - Thank you for reaching out to us. Apologies for the late response. We are happy to see that you have resolved this. If anything else happens, of course, don't hesitate to create a ... Andrew Pre sale questionsClosed Pre-purchase questions for Amelia   Updated January 11, 2022 at 1:14pm   2 Most recent comment from Stanislav Snagovskiy:Hello Andrew,Thank you for reaching out to us.1) Amelia has integration with WooCoomerce, but not via SquareUp, only as a payment method, which means that all payment-related functions will be give ... Zsófia Kővágó Not workingClosed   wpDataTables   Updated January 11, 2022 at 12:55pm   2 Most recent comment from Miloš Jovanović:Hi Zsófia KővágóThank you for reaching out to us.Could you please look at this ticket? There is a workaround solution for this.https://tmsplugins.ticksy.com/ticket/2451976/ - We are going to imp ... David paginationClosed   Gravity Forms integration for wpDataTables   Updated January 11, 2022 at 12:31pm   4 Most recent comment from Aleksandar Vuković:Hey PabloCan you please open a new ticket, and we'll gladly help you there?Just make sure you updated Gravity Forms and the Integration Add-on to the latest versions before you do. Arnau Amelia with multilanguage plugin?Closed   Amelia   Updated January 11, 2022 at 12:24pm   2 Most recent comment from Stanislav Snagovskiy:Hello Arnau, Thank you for reaching out to us.Unfortunately, we do not have integration with any multilingual plugin.If you use WPML or any other multilanguage function for your site, when a language ... nelson Events not showing on the backendClosed   Amelia   Updated January 11, 2022 at 12:03pm   2 Most recent comment from Stanislav Snagovskiy:Hello Nelson,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Tia Reports, Dashboard and Date selectionClosed   Amelia   Updated January 11, 2022 at 12:01pm   2 Most recent comment from Marko Davidović:Hello Tia, Thank you for purchasing our product, and for reaching out to us.When you have questions or issues which are not related to the title of the active ticket, please open a new ticket, and we ... David General Question about AmeliaClosed Pre-purchase questions for Amelia   Updated January 11, 2022 at 12:01pm   2 Most recent comment from Stanislav Snagovskiy:Hello David,Thank you for reaching out to us.1) You can use cron to achieve this, it's a Linux utility which schedules a command or script on your server to run automatically at a specified time ... Karol Zet Services and EventsClosed   Amelia   Updated January 11, 2022 at 11:31am   4 Most recent comment from Marko Davidović:Hello Karol,We are glad that we're able to help you. As for customers to be able to see how many available spots there are like you can see in the event feature I'm afraid that currently, t ... Reza Hojati KommunikationskanalClosed   Amelia   Updated January 11, 2022 at 10:04am   7 Most recent comment from Marko Davidović:Hello Timo,We understand but there are no certainties that this will be implemented. The best way is to suggest it yourself on this page.  Because features are pushed up on our "to-do" list when ... poorya kamalian Add events to admin's google calendar tooClosed   Amelia   Updated January 11, 2022 at 9:56am   2 Most recent comment from Stanislav Snagovskiy:Hello, Poorya.Thank you for reaching out to us.The event is added to the calendar of the employee who is connected to the service or event, unfortunately, there is no way to duplicate the event in th ... Kahlil Nagi Outlook Calendar SyncClosed   Amelia   Updated January 11, 2022 at 9:34am   3 Most recent comment from [deleted]:Hello KahliWe are glad you were able to resolve your issue.If you have any more issues or questions feel free to ask, we will gladly help.Have a nice day! aderal2016 Change limit of calendar viewClosed   Amelia   Updated January 11, 2022 at 8:32am   6 Most recent comment from Marko Davidović:Hello Davide,Thank you for that. And if you need anything else please feel free to open another ticket.