As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Jeroen Reminder for a booking set to 48hClosed   Amelia   Updated January 12, 2022 at 3:14pm   4 Most recent comment from Uroš Jovanović:Hello Jeroen,Glad we were able to assist you.Feel free to contact us if you have any other questions. Rosine URGENT WP AMELIA HOUR NOT WORKING ANYMOREClosed   Amelia   Updated January 12, 2022 at 2:48pm   3 Most recent comment from Marko Davidović:Hello , We are glad that everything has been sorted out. If you have any more questions please feel to open another ticket. Polaris Media GmbH Question about ideaClosed   Amelia   Updated January 12, 2022 at 2:32pm   3 Most recent comment from [deleted]:Hi PolarisI see your point, but, I'm afraid, at the moment it's not possible.Please feel free to search through our feature suggestion page, and see if someone may be already suggested thi ... lewis input fieldsClosed   Amelia   Updated January 12, 2022 at 2:15pm   5 Most recent comment from Uroš Jovanović:Hello Lewis,Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! We have passed this onto one of ... Ruben Mandema Woocommerce connection with Amelia when employee or admin makes a booking/reservationClosed   Amelia   Updated January 12, 2022 at 2:10pm   4 Most recent comment from Stanislav Snagovskiy:Hello Ruben,You're welcome.Unfortunately, there is no invoice function in Amelia, because Amelia is not a payment system. I'm sorry to disappoint you, but we are not able to help you with t ... Arne De Belser String not being translatedClosed   Amelia   Updated January 12, 2022 at 2:00pm   2 Most recent comment from [deleted]:Hi Arne Thank you for purchasing Amelia and for reaching out to us.Sometimes, one line can have multiple translation sentences, because it appears in multiple places, so you probably missed some.But y ... Kylie SMS not received by some staffClosed   Amelia   Updated January 20, 2022 at 8:22am   22 Most recent comment from Aleksandar Vuković:Hey KylieWe just received information from Twilio that traffic has been whitelisted for NZ.Please test it out now, and let me know if it works. Just make sure not to use any marketing/promo content, ... Jaya Notification Email Templates DisappearingClosed   Amelia   Updated January 12, 2022 at 12:46pm   6 Most recent comment from Stanislav Snagovskiy:Dear ladies and gentlemen, To avoid making a mess, I kindly ask those of you who are still experiencing similar problems to create individual private tickets, since such issues may require your wp-adm ... Dave Coupon CodesClosed   Amelia   Updated January 12, 2022 at 11:43am   2 Most recent comment from Uroš Jovanović:Hello Dave,Thank you for reaching out to us.Unfortunately, that would not be possible, as you need to add the newly created event to coupon settings.Please feel free to search through our feature sug ... Florent GOURBEYRE custom field and packageClosed   Amelia   Updated January 12, 2022 at 11:15am   4 Most recent comment from Stanislav Snagovskiy:Hello Florent,Thank you for reaching out to us.I'm afraid, at the moment it's not possible to add Custom fields to the entire Packages, but you can add them to the Services included in the ... Polli Packages are not processingClosed   Amelia   Updated January 12, 2022 at 10:51am   2 Most recent comment from Stanislav Snagovskiy:Hello Polli, Thank you for reaching out to us. Сould you provide me with screenshots regarding this issue? Or It would be great if you could record a video of your screen. So I will be able to repr ... Wicky Question about the pluginClosed   Amelia   Updated January 12, 2022 at 10:49am   2 Most recent comment from [deleted]:Hello WickyThank you for reaching out to us.Yes, it is possible with Amelia Employee Panel. It allows you to offer your employees an easy way to manage their appointments and events and edit their pr ... Marion Denorme Create a data table linked to an existing data source.Closed   wpDataTables   Updated January 12, 2022 at 10:28am   5 Most recent comment from Aleksandar Vuković:Hi again MarionThe search is a part of the table container, so when you enable "Hide table before filtering", the Search is also hidden along with the table, so this works only for filters. Sandro LoginClosed   Amelia   Updated January 12, 2022 at 10:24am   14 Most recent comment from Marko Davidović:Hello Sandro,We understand your point of view and we are sorry that you feel this way. Unfortunately, there are a lot of plugins that are not compatible with one another.Unfortunately, the issues lik ... Richard Sweet premiumClosed Pre-purchase questions for wpDataTables   Updated January 12, 2022 at 9:58am   2 Most recent comment from Aleksandar Vuković:Hello RichardThank you for your interest in our plugin.Adjusting the column width is available for the Lite version as well, but you need to enable "Limit table width" in the "Display" tab above the t ...