We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Adrián Ďurica Amelia - My profile - DateTimePickerClosed   Amelia   Updated January 5, 2022 at 10:58am   5 Most recent comment from Marko Davidović:Hello Adrián, We are glad that we're able to help you. If you have any more questions please feel to open another ticket. Abdulrahman Mushref Manual table customizations, gravity forms, charts and Action buttonsClosed Pre-purchase questions for wpDataTables   Updated January 5, 2022 at 10:56am   2 Most recent comment from Aleksandar Vuković:Hello AbdulrahmanThank you for your interest in our plugin.1. The manual table is not customizable. The editor and the table look the same in the back-end and in the front-end because the plugin is a� ... Nicolas Amelia not loading appointmentsClosed   Amelia   Updated January 5, 2022 at 10:50am   9 Most recent comment from Uroš Jovanović:Hello Nicolas,We are here to helpDon't hesitate to contact us if you have any other questions.Happy New Year! Richard the changes i make to the plugin do not appear to be made on the front endClosed   Amelia   Updated January 5, 2022 at 10:38am   3 Most recent comment from Aleksandar Vuković:Hello RichardI can see that the booking form loads normally on this page, but that doesn't seem to be an issue on your site.Can you please tell me what changes you tried to make, and then provid ... Lisa Employee bookingsClosed Pre-purchase questions for Amelia   Updated January 5, 2022 at 10:14am   2 Most recent comment from Aleksandar Vuković:Hello LisaThank you for your purchase.You can include as many services as you want in a package. If one employee is working on all these services, and if the employee has enough time to accept more th ... Randy McCuistion booking timesClosed   Amelia   Updated January 5, 2022 at 10:08am   2 Most recent comment from Uroš Jovanović:Hello Randy,Thank you for reaching out to us.Most likely in your backend option "Allow admin to book appointment at any time" is enabled (Amelia - Settings - Role Settings - Admin), since you have th ... Michael Webster Payment IssueClosed   Amelia   Updated January 5, 2022 at 9:42am   4 Most recent comment from Marko Davidović:Hello Michael, We are glad that everything has been sorted out. If you have any more questions please feel to open another ticket. Jonathan Roper Display Data From Two Custom Post Types In Same RowClosed Pre-purchase questions for wpDataTables   Updated January 5, 2022 at 9:22am   2 Most recent comment from Miloš Jovanović:Hi, Jonathan. Thanks for showing interest in our plugin. - Could you try to give us a bit more detail about how the tables would look like, how would you set up the columns, for the custom posts? Wo ... Jacob Eggebeen Null NullClosed   Amelia   Updated January 5, 2022 at 8:50am   2 Most recent comment from Aleksandar Vuković:Hello JacobHow did you delete a customer?If you had deleted the customer from Amelia/Customers, the attendee would be removed from the event, freeing up one spot. Please explain in a bit more detail h ... Andrew Descending Filter DropdownsClosed   Powerful Filters for wpDataTables   Updated January 5, 2022 at 8:43am   4 Most recent comment from Aleksandar Vuković:Hi again AndrewIf the list is populated from the table, the values will be added in the order in which they appear in the table, regardless of the numerical data you add to it. So, if you have 2 rows ... Frank Locked Drop DownsClosed   wpDataTables   Updated January 5, 2022 at 8:18am   4 Most recent comment from Aleksandar Vuković:Hey FrankGood call on the Front-end Bootstrap setting. This is caused by a conflict with some other plugin's bootstrap.js, but we will need to comment a few lines of code to get it to work.Please ... JOAN CARLES Google translate pluginClosed   Amelia   Updated January 4, 2022 at 5:23pm   2 Most recent comment from Uroš Jovanović:Hello Joan,Thank you for reaching out to us.As the translation was performed by a different plugin, Amelia does not have control over how the strings and numbers are translated.Words can be changed us ... Sara Event Zoom IntegrationClosed   Amelia   Updated January 4, 2022 at 4:59pm   2 Most recent comment from Uroš Jovanović:Hello Sara,Thank you for reaching out to us.Once you successfully integrate Zoom with Amelia, you should connect the employee to the zooming user: After you connect the employee to the zoom user, you ... Matt PackagesClosed   Amelia   Updated January 4, 2022 at 4:20pm   2 Most recent comment from Uroš Jovanović:Hello Matt,Thank you for reaching out to us.Unfortunately, since the price of the package needs to be set when the customer is purchasing the package, the number of appointments needs to be set up whe ... MORLEVAT Name of the event google calendarClosed   Amelia   Updated January 4, 2022 at 3:52pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Can you please please provide me with more details regarding the issue that you are facing so I can provide you with full support on this?Looking forward to your ...