We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Peter Table only displays forst 9 rowsClosed   wpDataTables   Updated January 31, 2022 at 10:54am   13 Most recent comment from Aleksandar Vuković:Hey PeterIf you added these as a "Defined values list", the order in which they're added there is the order you're going to see in a select-box or a multi-select-box filter, but the actual s ... nonchiedercilaparola Amelia FeaturesClosed Pre-purchase questions for Amelia   Updated January 31, 2022 at 9:56am   6 Most recent comment from Stanislav Snagovskiy:Dear Nonchiedercilaparola,Hope everything is well with you.Service duration, buffer time before and buffer time after the service, and extras all fall under appointment length. So, when those are comb ... Lavinia Cometti closed eventClosed   Amelia   Updated January 31, 2022 at 9:40am   4 Most recent comment from Uroš Jovanović:Hello Lavinia,Please reach out to us if it happens again.Feel free to contact us if you have any other questions by creating a new ticket. April Fortes Wrong times on the CalendarClosed   Amelia   Updated January 31, 2022 at 9:06am   3 Most recent comment from Stanislav Snagovskiy:Hello April,Thank you for reaching out to us.We are glad you were able to find the answer to your question.If you have any further questions or issues, please feel free to open a new ticket, and we� ... Jason Google calendar integrationClosed   Amelia   Updated January 31, 2022 at 9:02am   3 Most recent comment from Stanislav Snagovskiy:Hello Jason,Thank you for reaching out to us.We are glad you were able to find the answer to your question.If you have any further questions or issues, please feel free to open a new ticket, and we&# ... Chandra Nagireddy Difference between Basic and Pro life timeClosed   Amelia   Updated January 31, 2022 at 8:58am   4 Most recent comment from Stanislav Snagovskiy:Dear Chandra, Hope everything is well with you. Basic - Provides you with a purchase code that can be activated on one domain and an unlimited number of subdomains Please note: Basic license of the ... esteban zenteno consultaClosed   Amelia   Updated January 31, 2022 at 8:13am   2 Most recent comment from [deleted]:Hello EstebanThank you for purchasing Amelia and for reaching out to us.Please check out the attached article:Using Multiple Languages in AmeliaIf you need some further assistance, please don't h ... Bert wrong way to show the date and timeClosed Pre-purchase questions for Amelia   Updated January 31, 2022 at 8:10am   4 Most recent comment from [deleted]:You're welcome, BertIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Rina Deleting event and recurring issueClosed   Amelia   Updated January 31, 2022 at 6:04am   2 Most recent comment from [deleted]:Hi RinaThank you for reaching out to us.Sure, you can do it.First, you need to Cancel your Event.Then, on the page from your screenshot, you click Edit, and you'll see that "Cancel" button turned ... Sasha Employee selected but not shownClosed   Amelia   Updated January 31, 2022 at 5:38am   2 Most recent comment from [deleted]:Hi SashaThank you for reaching out to us and sorry for the late response.Could you please tell me if she's your single Employee? If so, when you create only one Employee it will be automatically ... bobbie cone events and appointmentsClosed   Amelia   Updated January 31, 2022 at 5:29am   2 Most recent comment from [deleted]:Hello Bobbie Thank you for reaching out to us. Please check out the attached article:Recurring VS multi-day eventsIf you need some further assistance, please don't hesitate to contact us. Melina Rearrange Filter OrderClosed   wpDataTables   Updated January 31, 2022 at 1:00am   6 Most recent comment from Miloš Jovanović:Hi, Melina. You can submit your suggestion on this page - https://wpdatatables.com/documentation/feature-suggestion/ Stephen Jackson series graph customizationClosed   wpDataTables   Updated January 30, 2022 at 3:02pm   2 Most recent comment from Miloš Jovanović:Hi, Stephen JacksonFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usua ... Hanizar Employee RoleClosed   Amelia   Updated January 29, 2022 at 6:51pm   2 Most recent comment from Uroš Jovanović:Hello Hanizar,Thank you for reaching out to us.Please check the following settings in the Amelia/Settings/Roles settings.1. If you enable the "Manage their appointments", the employees will be able to ... Abigail C Dowling Pre sales questionsClosed Pre-purchase questions for Amelia   Updated January 29, 2022 at 5:36pm   2 Most recent comment from Uroš Jovanović:Hello Abigail,Thank you for expressing interest in purchasing the Amelia plugin.1. Unfortunately, there is no option to set dynamic prices that can vary based on the breed that the customer chooses. T ...