We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

jasper.yzh Google Calendar Event Title does not update accordinglyClosed   Amelia   Updated January 27, 2022 at 12:06pm   2 Most recent comment from Marko Davidović:Hello Jasper, Thank you for purchasing our product, and for reaching out to us.You are trying to edit Google Calendar event name in Integration settings - which does not refer to "Add to Calendar", be ... Dante Adding New Categories to New ServicesClosed   Amelia   Updated January 27, 2022 at 11:49am   2 Most recent comment from [deleted]:Hi DanteI can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/2964629/ For future reference, please don't open mul ... Alfonso privacy policy acceptanceClosed   Amelia   Updated January 27, 2022 at 11:34am   4 Most recent comment from Aleksandar Vuković:Thank you for your addition, Konstantin! Much appreciated.Moreover, we've included HTML support for radio buttons and checkbox custom fields, so to add a link to Terms & Conditions, you can use t ... ojasya thakur Extra durationClosed   Amelia   Updated January 27, 2022 at 11:30am   2 Most recent comment from [deleted]:Hi OjasyaSo, your configuration now is next: you have one Employee and one Service which this Employee is assigned to. Employees working hours are 10:00am - 2:00pm. The Service duration is 3.5 hours, ... Lisa Kotsch hide/maske eventClosed   Amelia   Updated January 27, 2022 at 11:20am   2 Most recent comment from [deleted]:Hi LisaSorry for the late response.Unfortunately, something like this is not possible with the plugin's built-in features.It probably can be done with some custom work. We can recommend this ser ... Mahmoud Diop multi person bookingClosed Pre-purchase questions for Amelia   Updated January 27, 2022 at 11:04am   2 Most recent comment from Uroš Jovanović:Hello Mahmoud,Thank you for reaching out to us.You can enable the option that would allow customers to bring more people to the appointment and choose if you want to multiply the price for every addit ... Peter Gal Where to translate for hungarian if no have any avaliable appointmentClosed   Amelia   Updated January 27, 2022 at 11:01am   19 Most recent comment from Marko Davidović:Hello Peter,When you have questions or issues which are not related to the title of the active ticket, please open a new ticket, and we will help you there. In that way, issues and questions which ar ... Dan Rust getting axes to show properlyClosed   wpDataTables   Updated January 27, 2022 at 10:49am   2 Most recent comment from Miloš Jovanović:Hi, Dan.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/2965233/ For future reference, please don't open mu ... Robin Show a service in multiple categoriesClosed   Amelia   Updated January 27, 2022 at 10:46am   2 Most recent comment from Uroš Jovanović:Hello Robin,Thank you for reaching out to us.Unfortunately, assigning services to multiple categories is currently not possible with Amelia's built-in features and you would have to create duplic ... Sid Chauhan Google CalendarClosed   Amelia   Updated January 27, 2022 at 10:38am   2 Most recent comment from Marko Davidović:Hello Sid, Thank you for purchasing our product, and for reaching out to us.If you have configure Google integration properly, each employee should log in to the WP backend or the front-end Employee p ... Jason Scheduling multiple appointments at onceClosed Pre-purchase questions for Amelia   Updated January 27, 2022 at 10:31am   4 Most recent comment from Marko Davidović:Hello Jason,1. When you use the package option they pay it all at once at the end of a booking process, and you can choose how many appointments from your package customers can book or need to book be ... Jeff Mauget "Back to Services" link and arrow missingClosed   Amelia   Updated January 27, 2022 at 10:14am   10 Most recent comment from Uroš Jovanović:Hello Jorge, Please find the Amelia version 4.3.1 zipped folder attached: Hope this works after you have the plugin updated. Catharina von Hobe automatically delete appointments and customersClosed   Amelia   Updated January 27, 2022 at 9:37am   4 Most recent comment from [deleted]:You're welcome.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Rosetta Facciolini Mandatory additional field ONLY for online bookings (not from the back-end)Closed   Amelia   Updated January 27, 2022 at 7:40am   4 Most recent comment from Stanislav Snagovskiy:Dear Rosetta,Thanks for the clarification.I'm sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. You can't set the sam ... Amandine display serviceClosed   Amelia   Updated January 27, 2022 at 7:11am   2 Most recent comment from Stanislav Snagovskiy:Hello Amandine, Thank you for reaching out to us.If you want to show services from a specific category, use a shortcode [ameliacatalog category=X], where X is the category ID number, for example [ame ...