We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Kyra Sundance String lengthClosed   wpDataTables   Updated January 27, 2022 at 12:28am   4 Most recent comment from Miloš Jovanović:Hello, Kyra. I apologise for not realising that you already sent a response, but I am glad to see you have resolved this.  If anything else happens that we could assist with, don't hesitate to ... Lenny Phone field validation bugClosed   Amelia   Updated January 26, 2022 at 5:10pm   8 Most recent comment from Uroš Jovanović:Hello Lenny, The thing about the numbers is that it is really difficult to check if the number is valid and if the customer wants to enter the wrong number, he will. Thank you for your suggestion an ... Yasmin Birk GalleryClosed   Amelia   Updated January 26, 2022 at 4:45pm   4 Most recent comment from Stanislav Snagovskiy:Dear Yasmin,I hope you're doing well.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as tha ... Shanice Baloe Store Opening Time ErrorClosed   Amelia   Updated January 26, 2022 at 4:42pm   6 Most recent comment from Stanislav Snagovskiy:Dear Shanice,You are welcome. I'm glad that now everything is working fine. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, ple ... Elena Multilanguage siteClosed   Amelia   Updated January 26, 2022 at 4:19pm   2 Most recent comment from Uroš Jovanović:Hello Elena,Thank you for reaching out to us.If all of those websites are under the same domain, you can use them properly with your Basic license.You can check the following article regarding the use ... FREDRIK JONASSON Commit entire table instead of each cellClosed   wpDataTables   Updated January 26, 2022 at 3:19pm   4 Most recent comment from Miloš Jovanović:Hi, FredrikI'm pretty sure this behaviour can't be altered even with custom work, but please feel free to reach out to WP Kraken and ask them. They've been working with wpDataTables for ... dongyang yu languageClosed   wpDataTables   Updated January 26, 2022 at 2:57pm   2 Most recent comment from Aleksandar Vuković:Hello dongyangIf you're referring to the Interface Language in wpDataTables' settings:Please note that this language applies only to the interface.The plugin actually has its own /languages/ ... Charles Rhodes Freeze HeaderClosed Pre-purchase questions for wpDataTables   Updated January 26, 2022 at 2:55pm   2 Most recent comment from Aleksandar Vuković:Hello CharlesThank you for your interest in our plugin.Sorry to disappoint you but unfortunately something like this is not possible to achieve with the plugin built in features at the moment or some ... Roman Updating plugin error ​*Update failed: No plugin specified.​*Closed   Master-Detail Tables for wpDataTables   Updated January 26, 2022 at 2:54pm   18 Most recent comment from Aleksandar Vuković:Hey RandalCan you please open a private ticket, and share wp-admin and database access credentials with us, so we can take a look?Thank you in advance! Dan Rust linking a third variable determine dot color?Closed   Formidable Forms integration for wpDataTables   Updated January 26, 2022 at 2:53pm   2 Most recent comment from Aleksandar Vuković:Hello DanThank you for your purchase.Chart engines don't allow more than one string-type column in any chart, but you don't have to use string-type columns, you can use only Integer columns ... Matt Melton Payment ScheduleClosed   Amelia   Updated January 26, 2022 at 12:02pm   2 Most recent comment from Marko Davidović:Hello Matt, Thank you for purchasing our product, and for reaching out to us.Amelia itself doesn't handle the payments but we have integration with several payment systems such as: PayPal, Mollie ... Hussnain Package Emails Notification IssueClosed   Amelia   Updated January 26, 2022 at 11:55am   2 Most recent comment from Marko Davidović:Hello Hussnain, Thank you for purchasing our product, and for reaching out to us.Thank you for asking all is well. We hope that you are well also.The reason why the customer does not get the first app ... Tilly Gould All data disappearedClosed   Amelia   Updated January 26, 2022 at 11:34am   2 Most recent comment from Uroš Jovanović:Hello Tilly,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as t ... Evelyn Sanabria Rodriguez Payment and other questionsClosed Pre-purchase questions for Amelia   Updated January 26, 2022 at 11:02am   2 Most recent comment from Stanislav Snagovskiy:Hello Evelyn,Thank you for reaching out to us.1) Yes, you can use WooCommerce, Paypal, Stripe, and Mollie as payments methods.2) This option is off by default when creating and editing services, y ... Ken how do i upload the pluginClosed   Amelia   Updated January 26, 2022 at 9:54am   3 Most recent comment from Marko Davidović:Hello Ken, Thank you for purchasing our product, and for reaching out to us.Can you please tell us did you manage to upload the plugin?The video that Pascal sent to you is quite accurate and should he ...